Bridgwater Hotels

"Friendly staff good location found the room quite dusty, the bed was very uncomfortable."

"The staff at the front desk were fantastic even though they were so busy! The first room we were put it had an issue with the sealant on the shower glass - water flooded the bathroom. The staff moved us straightaway. However, both rooms were really run down. There were chips in the bathroom counter. There were marks on the walls. There was rust on the lamps. The mugs had stains. The towels were really crusty and had holes in them. Not really what I expect from a Novotel. I doubt I’d get holey towels in a Premier Inn! Would not stay again. "

"good location with good pool and friendly staff"

"There is a fee to use the pool and no onsite parking. This is not disclosed accurately on the site nor the Hilton website. The sink ran all night and TV did not work and no one came to fix it. The room was dilapidated and we had to listen to a domestic violence incident twice from the room next to us. We called down and no one came. The hotel is disgusting. Do not stay in this Hilton. We are regular Hilton guests and this one is by far no where near what a Hilton is normally. "

"Clean and quiet"

"Clean room. Polite and warm staff. Loved the city view from the top floor."

"Check-in was smooth, and the evening staff were particularly welcoming and helpful. Dinner was also very enjoyable, and the quality of the food stood out. The property itself is quite large, which may contribute to some of the upkeep challenges. However, throughout the property the carpets appeared worn and in poor condition, and the upholstery in the restaurant was also noticeably tired and in need of refurbishment. While nothing felt unclean, the overall impression was that the interiors would benefit from a refresh. Breakfast, however, was less satisfactory. There appeared to be some issues with organisation, as basic items such as plates, tumblers for juice, and tissues were not readily available. Although staff were responsive when asked, it would have been preferable for these to be set up in advance. Additionally, the food took quite a long time to arrive, despite there being only three of us. On a positive note, the room was exceptionally spacious—large enough to accommodate up to five people. The main bed was even larger than a super king and extremely comfortable. Overall, we had a pleasant stay and would consider returning, particularly given the friendly staff and comfortable accommodation."

"Easy to access hotel, great facilities, 3 min walk from train station, taxi service 3 min walk, very clean and tidy hotel, very friendly staff"

"Beautiful hotel, spotless rooms, comfortable bed, wonderful staff. This was our second stay and once again, we did not want to leave! "