2/10 Poor
16 March 2025
Facts, Can you handle the Truth
The property and staff were friendly and helpful. The gentleman at reception was wonderful.
It was awkward as soon as I checked in as the owner requested I cancel the booking and pay directly to the property due to Hotels.com/Expedia failure to pay for multiple guests over the previous month's.
The option was unavailable as Hotel.com policy for cancellation was fully nonrefundable.
This means I'd have to pay twice if I cancelled.
The stay further detoriated upon check out as I was falsely accused of not paying for the total mini bar use.
I had paid for everything drink I had from the mini bar. Yet due to a clerical error an additional 2 cans of beer were apparently not paid for after the mini bar had been restocked. As I had filled the fridge with my own ciders and purchased goods, No cans of beer were placed in the fridge only 4 bottles.
I was subsequently treated as thief and spoke to in a degrading manner by the owner who threatened and also appeared to have called the police to have me jailed in his country.
I will never use Hotel.com or Expedia again.
Google review of 1 Star coming for the organisation!
Deal with it!
Timothy
Timothy, 2-night trip