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All properties in Santiago, Santiago Metropolitan, Chile
1 room, 2 adults

InterContinental Santiago - Santiago

4.5-star4.5 stars
Av. Vitacura 2885, Las Condes, Santiago, Region Metropolitana, 7550024, Chile

Luxury hotel with 4 restaurants, near Costanera Center
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Location
Great location
Service
Fantastic service
Vibe
Decent vibe
Value
Value for money could be better

InterContinental Santiago - Santiago

More Info: 6823 2342

from S$171
  • Deluxe Room, 2 Twin Beds
  • Deluxe Room, 1 King Bed
  • Club Room, 1 King Bed, Accessible, Business Lounge Access
  • Executive Suite, 1 King Bed
  • Standard Room
  • Business Room, 1 King Bed
  • Business Room, 1 King Bed, Corner
  • Business Room, 2 Twin Beds
  • Business Room, 2 Twin Beds, Corner
  • Luxury Suite, 1 King Bed

What’s around InterContinental Santiago - Santiago

Landmarks

  • Heart of Santiago
  • Costanera Center - 6 min walk
  • Clinica Santa Maria - 41 min walk
  • Peru Plaza - 5 min walk
  • Uruguay Park - 6 min walk
  • Gran Torre Santiago - 7 min walk
  • Bicentennial Park - 11 min walk
  • Los Leones Golf Club - 15 min walk

Getting around

  • Arturo Merino Benitez Airport (SCL) - 30 min drive
  • Santiago Central Station - 9 min drive
  • Tobalaba Station - 8 min walk
  • El Golf Station - 12 min walk
  • Los Leones Station - 14 min walk
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Casino shuttle (surcharge)
  • Ski shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 381 rooms
  • This hotel is arranged over 19 floors

Arriving/leaving

  • Check-in time 3 PM-noon
  • Check-out time is noon
Front desk staff will greet guests on arrival.
24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to make arrangements.

Required at check-in

  • Credit card required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Babysitting/childcare *

Pets

  • Pets not allowed (service animals welcome)

Internet

  • WiFi in public areas *

  • WiFi in rooms *

Transport

Transfers

  • Airport shuttle (available 24 hours) *

Parking

  • Valet parking (limited) *

Offsite

  • Area shuttle *

  • Ski shuttle *

  • Shopping center shuttle *

  • Casino shuttle *

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • 4 restaurants
  • Bar/lounge
  • Coffee shop/café
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • Indoor pool
  • Ski shuttle (surcharge)
  • Ski storage
  • Fitness facilities
  • Spa services on site
  • Sauna
  • Golfing nearby
  • Ski equipment rental shops nearby
Working away
  • 24-hour business center
  • Conference space
  • Meeting rooms
  • Conference center
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 3
  • Year Built - 1995
  • Elevator
  • Safe-deposit box at front desk
  • Television in common areas
Accessibility
  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
Languages Spoken
  • English
  • French
  • German
  • Italian
  • Portuguese
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Minibar
  • Coffee/tea maker
  • Slippers
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Soundproofed rooms
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Rainfall showerhead
  • Hair dryer
Be entertained
  • 32-inch LCD TV
  • Cable TV channels
  • IPod docking station
Stay connected
  • Desk
  • WiFi (surcharge)
  • Phone
More
  • Daily housekeeping
  • In-room safe

Special features

Dining

Terranée - This fine-dining restaurant specializes in Mediterranean cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

La Terraza - This restaurant specializes in international cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

Pasta e Basta - This theme restaurant specializes in Italian cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

Temple - This restaurant specializes in fusion cuisine and serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.

InterContinental Santiago - Santiago’s small print

Also known as

  • InterContinental Hotel Santiago
  • InterContinental Santiago
  • Santiago InterContinental
  • Intercontinental Santiago Hotel Santiago
  • InterContinental Santiago Hotel
  • InterContinental Santiago Hotel
  • InterContinental Santiago Santiago
  • InterContinental Santiago Hotel Santiago

Policies

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.

Guests under 18 years old are not allowed in the swimming pool, health club, fitness facility, or spa tub.

Parking height restrictions apply.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

The property affirms that it follows sanitization practices of Way of Clean (IHG) guidelines.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property 48 hours prior to arrival at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • The national sales tax (19%) may be charged upon check-out to citizens of Chile regardless of length of stay and to foreigners staying in the country for 60 consecutive days or more. To qualify for a tax exemption, foreigners must pay for their stay in foreign currency (not in Chilean pesos) and present a valid passport along with the migration card they received upon arrival in the country at check-in. Furthermore, the tax may apply per room when the room is shared by a taxable and a nontaxable guest.

Optional extras

Self parking costs USD 25 per day

Valet parking costs USD 25 per day

Rollaway beds are available for USD 50 per night

Breakfast costs between USD 20 and USD 25 per person (approximately)

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of USD 50 per vehicle (one way)

WiFi is available in guestrooms for USD 20 per day (rates may vary)

WiFi is available in public areas for USD 20 (3-device limit, rates may vary)

Area shuttle service to the casino, shopping center, and ski area is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for InterContinental Santiago - Santiago

  • Does InterContinental Santiago offer free cancellation for a full refund?
    Yes, InterContinental Santiago does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • Is parking offered at InterContinental Santiago?
    Yes. Self parking costs USD 25 per day. Valet parking costs USD 25 per day. Parking spots may be limited.
  • Is there a pool at InterContinental Santiago?
    Yes, there's an indoor pool.
  • Are pets allowed at InterContinental Santiago?
    Sorry, pets aren't allowed, but service animals are welcome.
  • What are the check-in and check-out times at InterContinental Santiago?
    You can check in from 3 PM to noon. Check-out time is noon.
  • Are there restaurants at or near InterContinental Santiago?
    Yes, there are 4 onsite restaurants.
  • Is airport shuttle service offered by InterContinental Santiago?
    Yes, an airport shuttle is available. The charge is USD 50 per vehicle one way.

Recent reviews

Good 7.2 From 114 reviews

Very good 8.0
Loud construction
They had construction in the hotel with pounding sounds all day long over our room. The rooms were fairly clean.
Manhal, us3 night romance trip
Poor 2.0
Worst experience in last 5 years
The hotel was very unprofessional. They don't understand what are required for hospitality industry. From check-in to check-out and luggage claim, they did it all wrong. I was literally shocked that Intercontinental brand could be this bad. Not recommending this hotel at all.
us1 night business trip
Poor 2.0
the bathroom was a disaster, dirty and badly cleaned. Never again
Carl, gb4 night business trip
Poor 2.0
Horrible experience
our stay was terrible. they have three towers. one is completely run down, dirty. signs all over the place that thy want to renovate. carpets were so dirty that even massive amount of air freshener they were pumping in the air through( that is what I believe they were doing as air freshener smell was unbearable) air conditioning could not take the smell away. I had to fight with the hotel managers to finally change our room to another tower.
Sohrab, ca2 night business trip
Poor 2.0
Terrible experience, try to avoid.
Was placed in a hotel room in the back tower. By far the worst hotel room I have ever been placed in and i travel alot for work. It was old, the walls were filthy, carpet was filthy, Bathroom hadn't been updated in what looked like 30 years, there was grout missing in between the tiles. The mattress was sagging, and uncomfortable. The chair for the desk had stains all over it and there were hairs on the bed, there was also a faint mould smell lingering in the air. There was also construction going on during the day which made it very loud in the room at times. When I complained I was forced to pay 100 USD to upgrade to a newer room. This was a terrible experience, this hotel should have a warning that there are rooms of this condition there and that there is construction going on. I have been in university dorms that were better.
Richard, ca2 night business trip
Good 6.0
Great area; rooms need some TLC.
Lobby was beautiful - but the room was in desperate need of a renovation. Bathroom especially - mold on the ceiling, caulking along the tub was stained pink/red. Carpet looked stained and as though carpet powder had recently been shaken over parts of it. Room was simply tired looking with wallpaper that was overused in areas and dirty. I was only there one night so not enough for me to request a room change. I heard that the tower I was in had rooms that were not yet renovated but definitely not the InterContinental Hotel experience that I'm used to. The concierge team was quite friendly but the check in person was less so.
Lindsay, ca2 night business trip
Fair 4.0
Unpleasant experience
The hotel is nice, however during my stay there was ongoing refurbishment of the third floor and huge noise between 09:00 and 18:30. The hotel gests were not advised regarding the ongoing repair and had to support that. Some of the receptionist need to be more tolerant to the guests regarding the complains and to offer solutions, instead of being rude. Personally I will avoid this hotel in the future.
Zheko, gb5 night business trip
Poor 2.0
Expensive for a great hotel - this is poor hotel
Hotel is not near anything for tourists, but hotels.com relocated me here anyway. Could not find transportation, nothing to eat within 5 kilometers unless you like to eat dinner at 5pm. Supposedly I got an "upgrade " to a 10 sq meter box. I wonder how small the room would have been without the "upgrade"? Area is extremely dangerous at night. Taxi driver took me to even worse neighborhood from hotel and made me get out with suitcases. I was in the process of being mugged but a passer by called the police. Breakfast was picked over and not restocked. Put me in substandard eating area.
Eric, us1 night trip
Poor 2.0
A total scam !!
This hotel is a scam, I'll explain why: the hotel has a another tower building behind the main building, they send guests to the tower located behind the building we can see in the pic. The moment the elevator door opens, it seems we are in a 2 stars hotel, it gets worse once you arrive in your assigned room, its old, we hear the noise of toilet flushing from rooms above, mold, strong smell of wet carpet, overall not intercontinental standards !! Make sure they place you at the main tower, it's renovated, after a serious argument they gave me a room in the main tower, but they wanted to charge me 70 US dollars more, saying it was an upgrade!! I said that for the amount of money I paid, those rooms in the back tower was a little better than a Motel 6. I was transferred to the main tower after a lot of stress !! They didn't want to do it !!! I recommend to be away from this hotel in Santiago !! A total scam !!
Marcelo, us1 night trip

InterContinental Santiago - Santiago

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