The Whitlock

Property class: 2
City centre hotel within easy reach of Tanglewood Music Center

Choose dates to view prices

The Whitlock puts you a short five-minute drive from Tanglewood Music Center. Freebies such as WiFi and self-parking are added perks, and guests looking to stay active can experience the nearby hiking/biking trails. Other features include a terrace and a garden. Fellow travellers love the helpful staff.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Non-smoking
The current price is S$184
includes taxes & fees
4 Nov - 5 Nov

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Standard Two Double

A hotel room with two beds, a nightstand, a lamp, and a window with a view of buildings.

Standard Two Double

7.8 out of 10
Good
(8 reviews)
  • 24 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Cozy Queen

A large bed with a wooden headboard, two bedside tables, and a nightstand.

Cozy Queen

8.2 out of 10
Very good
(15 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Nest Suite

A living room with a sofa, a coffee table, a TV, and a chair.

Nest Suite

10.0 out of 10
Exceptional
(1 review)
  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Deluxe King

A bedroom with a bed, bedside tables, a dresser, a television, and large windows.

Deluxe King

8.6 out of 10
Excellent
(8 reviews)
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard King

A neatly made bed with white and patterned pillows, a wooden nightstand with a lamp, and a green door in the background.

Standard King

8.8 out of 10
Excellent
(14 reviews)
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Queen

A neatly made bed with two bedside tables, each with a lamp, a green door, and two framed pictures on the wall.

Standard Queen

7.6 out of 10
Good
(10 reviews)
  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Mobility Accessible

A bedroom with a large bed, a nightstand, a lamp, and a window with a view of greenery.

Standard Room, 1 King Bed, Mobility Accessible

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Mobility Accessible

A hotel room with two beds, a nightstand with a lamp, a chair, and a view of the outside through a door.

Standard Room, 2 Double Beds, Mobility Accessible

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

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About the area

Map
16 Church St, Lenox, MA, 01240

What's nearby

  • Lenox Library - 5 min walk - 0.5 km
  • Berkshire Performing Arts Center - 6 min walk - 0.6 km
  • Ventfort Hall Mansion and Gilded Age Museum - 6 min walk - 0.6 km
  • Shakespeare and Company - 14 min walk - 1.2 km
  • Wyndhurst Golf & Club - 3 min drive - 2.5 km

Getting around

  • Pittsfield, MA (PSF-Pittsfield Municipal) - 12 min drive
  • Hudson, NY (HCC-Columbia County) - 48 min drive
  • Albany, NY (ALB-Albany Intl.) - 60 min drive
  • Pittsfield Intermodal Transportation Center - 13 min drive
  • Pittsfield Station - 15 min drive

Restaurants

  • ‪Antimony Brewing - Craft Brewery & Kitchen - ‬4 min drive
  • ‪Tanglewood Cafe - ‬4 min drive
  • ‪Bistro Zinc - ‬2 min walk
  • ‪Haven Cafe & Bakery - ‬5 min walk
  • ‪Chocolate Springs Cafe - ‬3 min drive

About this property

The Whitlock

  • The Whitlock puts you a short five-minute drive from Tanglewood Music Center. Freebies such as WiFi and self-parking are added perks, and guests looking to stay active can experience the nearby hiking/biking trails. Other features include a terrace and a garden. Fellow travellers love the helpful staff.

At a glance

Hotel size

    • 30 rooms

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: 11:00 PM
    • Early check-in subject to availability
    • Late check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is 11:00 AM

Special check-in instructions

    • There is no front desk at this property
    • The check-in location differs from the property location; go to: [11 Old Stockbridge Rd, Lenox, MA 01240, United States]
    • Guests will receive an email within 24 hours before arrival with check-in information
    • If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Pets

    • Pets not allowed

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • Free uncovered on-site self-parking

Other information

    • Smoke-free property

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Reviews

The Whitlock Reviews

8.4

Very good

9.2

Cleanliness

7.4

Amenities

8.6

Staff & service

8.4

Property conditions & facilities

Guest review summary

What guests liked

  • Parking was convenient and ample, with many reviewers noting it as a highlight of their stay. (6 reviews)
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Popular mentions

Room
Service staff
Restaurant
Location
Breakfast
Bed
Bar
Bathroom
Shower
Coffee

Reviews

Verified review

6/10 Good

Rooms are nice
Verified review

6/10 Good

The rooms and common areas were clean. Location is ideal for walking into town. The complimentary coffee was very appreciated! Room was sparsely furnished and simple. No fridge or closet. Not sure if this can be helped, but there is little to zero sound insulation. Everything in the rooms next door could be clearly heard, so we did make use of the white noise sound machine on the nightstand. Water pressure in the shower was less than expected. @$300/night during peak foliage for a basic room.
Verified review

10/10 Exceptional

a great choice if you want to stay in the heart of Lenox. It's a quiet place and had everything you needed. The people who worked there are kind. It's no frills, comfortable and affordable.
Verified review

8/10 Very good

Very nice coffee set up in the morning. Staff was super courteous and helpful. Most of property is updated although carpeting and rugs are tired. Location is great, very convenient to Tanglewood and restaurants. Parking is onsite and more than ample. B
Verified review

6/10 Good

My husband and I booked one night at this hotel. It was midweek in September. I think we were the only guests. This in itself is concerning and if I had booked as a single woman I probably would have cancelled. There was one person on duty and he was helpful getting the heat on in the room which was chilly. There was a split heating/air conditioner in the unit but it was on the A/C mode. The man at the front desk had to turn on the baseboard heating from some unknown location. All in all I would give this property a B-.
Verified review

6/10 Good

I stayed in what is called a “cozy queen.” The room was perfect for me traveling by myself, and would work well for a couple. The room and private bath were clean and comfortable. I am rating the Whitlock a “3”, because there was no staff onsite, and no written instructions provided in lieu of. Had there been one or the other, I would leave a higher rating. I stayed one night, during the second week in October. My room was on the third floor (no elevator that I saw), and it had been a very warm day. So, my room was hot. When I went to turn on the AC, my friends let me know that they were told the day prior that the AC units were off for the season—not even the fan was available. Okay, so I went and opened my windows, and discovered that there were no screens. I was worried about bugs and thankful that didn’t have children with me. As far as onsite staff, even at checkout, there was only a sign indicating that the employee was away somewhere else. I am glad I was only there for a short stay. The location was great, in downtown Lenox.
Verified review

8/10 Very good

Nice rooms, great location.
Verified review

10/10 Exceptional

Super cute place and walking distance to a bunch of great shops and food!
Verified review

8/10 Very good

I was initially worried seeing mixed reviews about The Whitlock but we had a wonderful time. Location cannot be beat - walk out the door into town and everything Lenox has to offer. Room was clean, cozy and comfortable. AC was strong even during a heatwave. SmartTV with all of the streaming channels. The lobby and patio space were great, and there is a little convenience area to buy waters or juice. The staff were responsive and helpful when we wanted to switch rooms. Wonderful trip all around, I recommend the Whitlock for your trip to Lenox!
Verified review

6/10 Good

We liked that we could walk to Tanglewood--the location was the strongest asset of the property. There was minimal staff-- I received a text that front desk staff was leaving at 7pm. The room was adequate. The heat exchanger worked but the air blew directly on our bed. There were no coffee pods with caffeine for early risers.
Verified review

6/10 Good

The Whitlock is slightly fusty but charming. My room on the 2nd floor was comfortable, clean, and as a single woman traveler I felt safe. I appreciated the in room white noise machine. The location was perfect for walking to restaurants and shops. However, in October, the breakfast wasn’t available and the inn seemed to be shutting down for the season. The biggest issue came on my second night there. Around 7 in the morning an alarm went off and kept on going. People came out of their rooms into the hallway in their nightclothes and it was evident that the noise was coming from one room and the couple there couldn’t shut it off. Someone went down to the reception area ( no staff members there), someone else called the hotel emergency number ( no one answered and the number could only be found in a welcome text). Another person called 911. There was no smell of smoke and the alarm eventually went off. It turned out to be an alarm malfunction, but it it had been an actual emergency, no staff were on site. It was shocking that no one answered the hotel emergency number. No where in the room was there posted an emergency evacuation plan and map nor the emergency number. When I went down to the reception area around 9 am to talk to staff about it, the young man there said that he’d talk to his manager about it when the manager came in. There was no follow up. I did stay one more night, but would not stay here again.
Verified review

8/10 Very good

When we stayed there it was off season and there were very few people staying there. Checking in was very different as Expedia told us to do one thing and the hotel had other directions. We finally got in touch with an employee who was very welcoming and informative. The outside doors remain unlocked 24 hours so the only locked door was the room we stayed in- apparently it is a safe place. The room was beautiful, bed very comfortable and bathroom clean and modern.
Verified review

10/10 Exceptional

Rooms are clean, large, good shower, good bed
Verified review

6/10 Good

Great location! walk downtown shops and restaurants . Could walk a mile to tanglewood if feeling brave. I did not but others staying at hotel did to avoid concert traffic. The inn keeper seemed a bit overwhelmed and perhaps not enough staff to turn over the inn for arriving guests . He was in communication with me and trying his best. Bed was comfortable but nothing really stood out about the appearance of interior. Looks like they are trying to improve and grow the inn with an addition of a lounge and more , but it’s not done yet . Wishing them all the best . Good inn, even better location .
Verified review

8/10 Very good

We had a late arrival, which worked out with self checkout. Left the next morning after 9am, didn't see a single staff member during our whole stay, Was a bit of a challenge getting luggage up to the top floor without an elevator but we probably should have realized that when we booked. Nice property, nice big room with separate area for visiting. TV channel choices, which included streaming services, was excellent. Overall a good experience, just didn't see anyone there.
Verified review

10/10 Exceptional

Always a great place to stay and the location is excellent!
Verified review

8/10 Very good

The Whitlock is a lovely old inn, located right in the heart of Lenox and walkable to everything in town. The staff is also lovely. Our room was spacious and well layed out. [but for an ADA compliant walk in shower, you need more than grab bars - a rubber matt in the shower is a necessity!!] However, for a hotel that calls itself hi-end, it fell far short of that mark. First and foremost, the email communications with both Hotels.com and the The Whitlock were like a Marx Brothers skit: We were first told the check in would be at the Constance down the street, not at the Whitlock. When I asked the off-shore "team" about that, I was told that the Whitlock was under new management and no longer had off-site check-in. The additional info we received with attached links also did not work - the response: it will work the day of check in!!?? [ps - they were not "live" links, just a series of numbers and letters] It's great to try and streamline operations, but those operations MUST work, and the responses from the team must make sense!!!
Verified review

10/10 Exceptional

Dining options are walkable nearby
Verified review

10/10 Exceptional

The facility is unfortunately only staffed 2-8pm daily. None of exterior doors lock at night. Front desk staff was very helpful. The place was very clean and convenient to shops and restaurants.
Verified review

10/10 Exceptional

Wonderful ambience and people!
Verified review

10/10 Exceptional

The Whitlock is in a great location. The bed was very comfortable and the staff was extremely friendly and knowledgeable. I definitely recommend staying here. Just steps away from town.
Verified review

10/10 Exceptional

Lovely hotel in the heart of Lenox. The rooms and property were very nice. The staff was great. We would definitely stay here again!
Verified review

10/10 Exceptional

Loved the inn and its location. Loved the decor in the common areas as well as our room. The best part was the services rendered us on our arrival by Amanda who was at the desk. She was an absolute gem! Great service!
Verified review

6/10 Good

Bathroom was very cold, and no food available when I got there at 7pm. But the room was fine and comfortable.
Verified review

8/10 Very good

Amanda at the front desk is a gem! She was helpful, personable, professional and presented in a neat and put-together appearance.