At Hotel NYX Cancun, enjoy the warmth of a beachside retreat with a free breakfast buffet, poolside bar and grocery store. Relax in the steam room or indulge in spa treatments like massages and manicures; then unwind on the white sand beach or by one of two outdoor pools. Previous guests rave about helpful staff.
Blvd Kukulcan Km 11.5 Hotel Zone, Cancun, QROO, 77500
What's nearby
La Isla Shopping Mall - 8 min walk - 0.7 km
Cancun Interactive Aquarium - 10 min walk - 0.9 km
Forum Beach - 3 min drive - 2.5 km
Cancun Convention Center - 3 min drive - 2.7 km
Gaviota Azul Beach - 6 min drive - 3.1 km
Getting around
Cancun, Quintana Roo (CUN-Cancun Intl.) - 22 min drive
Restaurants
Starbucks - 6 min walk
Duna Pool Bar - 11 min walk
Andiamo - 6 min walk
Los Chachalacos - 7 min walk
Azulinda Cafe & Bar - 6 min walk
About this property
Hotel NYX Cancun - Near La Isla Shopping Mall
At Hotel NYX Cancun - Near La Isla Shopping Mall, you can spend time at the beach enjoying cabanas, beach umbrellas and beach massages, plus you'll be within a 10-minute walk of La Isla Shopping Mall. Guests in the mood for pampering can indulge in deep-tissue massages, facials and body scrubs, and the outdoor pool provides fun for everyone. Deck, one of 4 restaurants, serves international cuisine and is open for lunch and dinner. Other highlights include 2 bars/lounges, a poolside bar and a fitness centre. Fellow travellers love the helpful staff.
Languages
English, Spanish
At a glance
Hotel size
196 rooms
Arriving/Leaving
Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age – 18
Check-out time is noon
Special check-in instructions
Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Guests booked in All-Inclusive rate plans for stays of 1 or 2 nights have access to dining at Deck restaurant. For minimum 3-night stays in All-Inclusive rate plans, guests have access to dining at Chianti restaurant once every 3 nights. For minimum 5-night stays in All-Inclusive rates, guests have access to dining at Umami restaurant once every 5 nights. Dining at Deck restaurant is always available to guests booked in All-Inclusive rates.
Required at check-in
Credit card required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Pets
No pets or service animals allowed
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Free covered on-site self-parking
Wheelchair-accessible parking on site
On-site parking is limited
Other information
Designated smoking area (fines apply)
Property amenities
Food and drink
Free buffet breakfast each morning 7 AM–11 AM
4 restaurants
2 bars/lounges
Poolside bar
Room service (limited hours)
Snack bar/deli
Water dispenser
Travelling with children
Local/corner shop
What to do
On the beach
Yoga classes
Beach volleyball
Shopping
Pool table
Ping pong
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Hair salon
Luggage storage
Wedding services
Porter/bellhop
Beach cabanas (surcharge)
Beach sunloungers
Beach towels
Beach umbrellas
Pool loungers
Pool umbrellas
Romance packages
Facilities
8 buildings/towers
ATM/banking
Safe-deposit box at front desk
Terrace
Television in common areas
Communal living room
Fitness centre
An outdoor pool
Spa services
Steam room
Reception hall
Outdoor furniture
Accessibility
Lift
Wheelchair-accessible parking
Wheelchair-accessible concierge desk
Wheelchair-accessible registration desk
Wheelchair-accessible fitness centre
Wheelchair-accessible restaurant
Wheelchair-accessible lounge
Tile flooring in room
Room amenities
Home comfort
Air conditioning
Ceiling fan
Minibar
Coffee/tea maker
Iron/ironing board
Sleep well
Blackout curtains
Bed sheets provided
Freshen up
Private bathroom
Shower only
Free toiletries
Hairdryer
Towels
Toilet paper
Stay connected
Free WiFi
Phone
More
Daily housekeeping
In-room safe
Special features
Spa
Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, hot stone massages, facials and body scrubs. A variety of treatment therapies are provided, including aromatherapy.
Dining
Deck – This beachfront restaurant specialises in international cuisine and serves lunch and dinner.
Bellavista – This restaurant only serves breakfast. Open daily.
Chianti – This restaurant specialises in Italian cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required. Open selected days.
Umami – This restaurant specialises in Japanese cuisine and only serves dinner. Reservations are required. Open selected days.
Fees & policies
Refundable deposits
Deposit: MXN 3000 per accommodation, per stay
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
A tax is imposed by the city: MXN 79.2 per accommodation, per night
Policies
Noise-free guestrooms cannot be guaranteed.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing that there's a smoke detector and outdoor lighting on-site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express
Cashless transactions are available.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Also known as
Cancun Hotel NYX
Hotel NYX Cancun
Hotel NYX Cancun Hotel
NYX Cancun Hotel
NYX Hotel
Hotel NYX
Avalon Grand Cancun Hotel Cancun
Avalon Grand Resort
Avalon Resort Cancun
Cancun Avalon Grand Hotel
NYX Cancun
Frequently asked questions
Does Hotel NYX Cancun - Near La Isla Shopping Mall offer free cancellation for a full refund?
Yes, Hotel NYX Cancun - Near La Isla Shopping Mall does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hotel NYX Cancun - Near La Isla Shopping Mall?
Yes, there's an outdoor pool.
Are pets allowed at Hotel NYX Cancun - Near La Isla Shopping Mall?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Hotel NYX Cancun - Near La Isla Shopping Mall?
Yes, there's free self parking. Parking spaces may be limited.
What are the check-in and check-out times at Hotel NYX Cancun - Near La Isla Shopping Mall?
Check-in start time: 3:00 PM; check-in end time: anytime. Check-out time is noon.
Is there an on-site casino at Hotel NYX Cancun - Near La Isla Shopping Mall?
No, this hotel doesn't have a casino, but Royal Yak Casino and Sports Book (15-min drive) and Dubai Palace Casino (16-min drive) are both nearby.
What is there to do at Hotel NYX Cancun - Near La Isla Shopping Mall and nearby?
Have fun during the warmer months with activities such as volleyball. Additional recreation on-site includes yoga. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include 2 bars and a steam room. Hotel NYX Cancun - Near La Isla Shopping Mall also has beach cabanas and spa services.
Are there restaurants at or near Hotel NYX Cancun - Near La Isla Shopping Mall?
Yes, there are 4 on-site restaurants, featuring beachfront dining, international cuisine and ocean views.
What's the area around Hotel NYX Cancun - Near La Isla Shopping Mall like?
Hotel NYX Cancun - Near La Isla Shopping Mall is a short 8-minute walk from La Isla Shopping Mall and 19 minutes' walk from Hotel Zone Beaches.
Have a question?
Beta
Get instant answers with AI powered search of property information and reviews.
Hotel NYX Cancun - Near La Isla Shopping Mall Reviews
Reviews
7.6
Good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.2/10
Cleanliness
8.0/10
Staff & service
8.0/10
Amenities
7.6/10
Property conditions & facilities
8.2/10
Eco-friendliness
Popular mentions
Service staff
Room
Food
Beach
Restaurant
Location
View
Drinks
Fashion
Breakfast
Reviews
8/10 Very good
14 Oct, 2024
Great food great pool
dwight
dwight, 2-night trip
10/10 Exceptional
6 Dec, 2024
Good hotel for the price
The hotel was very nice, we got an upgrade, we also got a nice champagne for our anniversary. Live salsa music was entertaining, pool had entertainment.
Vinod
Vinod, 3-night trip
10/10 Exceptional
6 Nov, 2024
Amazing services and cleanliness!
Katherine
Katherine, 9-night trip
10/10 Exceptional
7 Dec, 2024
Great hotel
I had a great experience staying in this hotel. From the sunrise, the staff started cleaning the beach, sanitizing the chairs and cleaning the pool. Also, the breakfast was great with a lot of choices. The restaurant food was also great. The staff were nice and kind (could be better, I will give them a 4star). Just a heads up, If you forget tipping they will not be kind😁.
Vahid
Vahid, 3-night trip
10/10 Exceptional
29 May, 2024
Gorgeous beach great staff. Very clean comfortable rooms.
Michael
Michael, 1-night trip
10/10 Exceptional
25 Aug, 2024
Awesome experience with the hotel staff and management. Room was tidy and clean with room service every morning.
Rahimah
Rahimah, 4-night trip
8/10 Very good
24 Oct, 2024
Clean, good service. Received an upgrade for no apparent reason except we stayed off season so not crowded. I would recommend.
Dianne
Dianne, 2-night trip
8/10 Very good
27 Nov, 2023
Great Stay
vanessa
vanessa, 3-night trip
10/10 Exceptional
24 May, 2024
The hotel is right where the restaurants and shopping mall is located. Staff is very friendly and felt very safe!
Elizabeth
Elizabeth, 4-night trip
6/10 Good
9 Nov, 2024
The hotel was average. The initial check in guy was terrible sent us to a room with no air conditioning and hot water took at least 30 minutes of running before it got hot. A second check in person doing what we saw her the next morning help us with a great functioning room
Rafael
Rafael, 5-night trip
10/10 Exceptional
10 Nov, 2023
Great place to relax and enjoy the beach
Rene
Rene, 4-night trip
10/10 Exceptional
20 May, 2024
The staff was incredible
Mary
Mary, 1-night trip
6/10 Good
30 Aug, 2024
They have limited dining
Ramon
Ramon, 1-night trip
8/10 Very good
4 Nov, 2024
Our stay was very nice!
Only thing is that AC cannot be adjusted (and it was very cold in the room!) however, that would be great for summer stays.
They did not provide slippers (much needed with the cold floor) and they also did not have conditioner not even when requested.
Parking was free and felt safe.
The room with beach view was amazing!
Sofia
Sofia, 8-night trip
10/10 Exceptional
2 Aug, 2023
The staff were very friendly and helpful. We really enjoyed our stay.
Steve
Steve, 12-night trip
10/10 Exceptional
25 May, 2023
Great buffet breakfast. Style of hotel is charming.
barbara
barbara, 8-night trip
10/10 Exceptional
17 Sept, 2022
So relaxing, the best place to stay.....definitely I'll comeback soon.thanks team😍
Melat
Melat, 4-night trip
6/10 Good
24 Sept, 2024
Constant loud music around pool that penetrated our room
Gregory
Gregory, 2-night trip
4/10 Fair
2 Sept, 2024
Avoid this hotel because is very old and the room are very uncomfortable. Bathroom stinky.
andrea
andrea, 1-night trip
6/10 Good
17 Dec, 2024
We arrived after having to get our own transportation, which we had pre-arranged and the hotel lost. When they let me know what room I had, they mentioned there was no window(!) So of course I was charged extra to get a room with a window. Then there was the part about my booking about my reservation not being all-inclusive. Which most of the staff made me uncomfortable about. The hotel is one of the originals, so it's a bit out dated. All in all this was an average stay if not for the beautiful ocean that made up for it. I would not recommend this hotel. And I feel they should let travelers know about rooms without a window. That might be important to someone.
Luis
Luis, 4-night trip
10/10 Exceptional
15 Jul, 2023
Intimate yet super fun hotel. Staff was unbelievably helpful in every way.
Elizabeth
Elizabeth, 3-night trip
8/10 Very good
23 Jul, 2024
The views of the beach and ocean are gorgeous! We were very happy with the service/staff and the amenities at the facility. The music at night was fairly loud, especially for rooms near the pool. It would usually quiet down around 9:30-10pm. There was also some construction going on over a few days in the lobby that removed bar/pool table, but otherwise the overall experience was great!!
Brooke
Brooke, 3-night trip
8/10 Very good
15 Mar, 2024
Small but big enough
Raul E.
Raul E., 5-night trip
2/10 Poor
19 Aug, 2024
Terrible experience here. Rude staff and very low quality rooms. Would not come back again.
Artin
Artin, 7-night trip
10/10 Exceptional
26 Apr, 2024
Everything was great except for the weeds on the beach.