Four Seasons Hotel Boston - Boston

Nice hotel but food very expensive

I’ve stayed in 5+ luxury hotels all over the world, this 4 seasons doesn’t compare. There is no bottled water when u arrive, no fruit, or welcome card. There was one bathrobe in closet, I couldn’t find the 2nd one, called housekeeping they said it was folded in bathroom under sink commode. He promised me it was there so while rummaging around the commode the entire piece of furniture fell on my legs, bruised, cuts, welts. I finally found bathrobe, it was folded the wrong way and looked just like the towels which were arranged in the same place. Why not hang both bathrobes in the closet. Housekeeping told me guests often can’t find the 2nd bathrobe. When I checked out the next day my focus was to let them know they had to fix the commode so no one else gets hurt (I was able to lift it and push it back in, it’s diy furniture). I couldn’t finish a sentence without being interrupted with excuses as to why this happened, what their bathrobe policy is, how great their furniture is, etc. Finally the manager came over, I explained to her....she wanted my info which she already had and for me to call them for an incident report. I already told them the problem, fix the commode! I left realizing she never offered anything to me so I went back and told her she should deduct our onetime room service charge. She did, too bad she (the manager) didn’t come up with that. Next night I stayed at the Boston Harbor Hotel and previously stayed at Mandarin Oriental, they r both far superior.

Good location, friendly staff, nice room and facilities. Perfect for our overnight stay in Boston.

It's everything we've come to expect from a Four Seasons experience.

I just celebrated my birthday here. It was the best because the staff really work hard to make sure you are taken care of. I lost a glove and mentioned it to the front desk. It was delivered to my room 3 hours later. It was an amazing feat of service.