Checkin was long. First room I was given was clearly a long-term smoking room. There was an zone machine on in the room, but no amount of ozone was going to remove that smell without changing out the carpets, curtains, chair pads, mattress and bedding. Ithe second room I was sent to had no heat. It was 53F even after 15 minutes of the system "working". 3rd room was fine, both clean and warm. You would think that if a problem had been identified in a room, then that room would be taken out of circulation in the system rather than having multiple customers go through this. I am grateful that the desk clerk was friendly, polite, helpful, and very apologetic.