Unfortunately, the Hotel Rumbao was a much less than satisfactory experience for us. Why? Let me list the reasons:
1) There are only 2 guest elevators for the entire hotel…and one was out of service not only during our entire stay, but apparently for quite some time before according to a returning guest. The single elevator situation created all kinds of problems. Checkout time was a nightmare. We waited through 5 arrivals on our floor before we could get on.
2) Our room was long and narrow, with the television mounted on a long wall such that it basically couldn’t be viewed from the bed. Even worse, it was completely fixed i.e. not on any sort of swing arm.
3) Housekeeping never showed up. The silly ‘request bar’ by which you ask for housekeeping is totally unclear.
4) The coffee maker was jammed with a pod from a prior guest. I stained my clothes trying to get the thing out. I did finally succeed.
5) The room was distinctly musty smelling.
6) Kueros restaurant - mediocre food with even more mediocre service. We practically had to beg for glasses of water.
So, were there any bright spots? Well, the bed was decent and the shower was excellent. That’s about it.
While Hotel Rumbao is extremely convenient for the port, I would studiously avoid based on our experience. Marriott out to be ashamed of this level of performance.