When we arrived, the host informed us that the room we had booked wasn’t available, so they gave us a different one. When we opened the door, the room was freezing inside. We realized this was due to an AC unit embedded in the window that didn’t fully cover it, with the remaining gap poorly covered by a cupboard. Additionally, the bathroom ceiling was open, exposing the sewage pipes, and we found mold in the bathtub. The hairdryer was also broken.
To make matters worse, the heating didn’t work at all. The hotel’s solution was to lend us a small portable heater, send someone to remove the AC unit so we could properly close the window, and cover the bathroom ceiling.