This is definitely not a 5*s hotel by Western standards. There are tons of observations - things that bothered me, but the worst was the service. Manager asked what was wrong (no toiletries in the room, only 2 bath towels - none for the jacuzzi I had) ... but did nothing to correct the situation. Pretended to talk to someone on her walkie talkie but in the end we were left with 30mg of body gel for 2 people for 2 days!!! Hilarious, right? Everything seemed to be negotiations with the folks at this hotel, you tip, you receive. No tip? No service.