Royal Prague City Apartments - Prague

During our 3 night stay in this hotel, we had many problems. Upon entering the room, we realised that we had been given a room with 2 single beds which we were not happy with as we had requested a double bed. The pictures do not look anything like it does in real life so don’t trust the images on show. After unpacking our luggage and settling into the room, we realised there was NO hot water and NO central heating meaning we were unable to have a hot shower and get ready and head out into the city. Beds were very uncomfortable, pillows even worse, luckily had a travel pillow and used that for the duration of my stay. Blinds didn't shut off sunlight which kept me awake all night, every night. Wi-Fi didn’t work, connection was terrible, resorted to my own Wi-Fi on my phone in the end. TV satellite was atrocious and screen kept going fuzzy so couldn’t even relax watching the tv before going to sleep.Hairdryer was awful, May as well of just been blowing air out my mouth on my body after my cold shower, would’ve been more powerful and would’ve worked better. Safe in the room didn’t work. Room key was annoying, struggled to lock the door when leaving, and struggled to re-enter. Wasn’t far from main attractions, 20 min walk to the Square but if I was to come again definitely wouldn’t stay in this hotel again. Maids let themselves into the room even though we didn’t leave signal on door. Disappointed but luckily was only ever in the room when getting ready to go out or to sleep

Great location easy walking distance to main tourist spots and plenty of restaurants nearby. We did ask for 3 single beds but on arrival it was a double and single - the hotel said they hadn’t been sent the information from hotels.com - however to be fair the receptionist did bring separate sheets/quilt and split the bed within the Hour. Although mattress and pillow were very soft n bouncy so not very comfortable. Our safe didn’t work on arrival but again on reporting it they guy came with his WD40 and it was sorted. Heating was a problem it was cold when we were there and we had to report the heating almost every day as did other residents in the hotel - but again to be fair they did sort it “every day”!! The single bed up on the raised bit it the room was very weird and not a great use of space, the room was a lot smaller than the photos make it look and not what we would call Deluxe! Overall great location, clean and helpful staff but more 2/3 star than deluxe. Great lampshade in the room though! Prague is a beautiful city though!

There was a constant smell of smoke wafting up from where the staff smoke right outside the ground level doors - it carries all the way up and through the hotel. There was no air conditioning which made it hot. There was an odd, rotting smell coming from either the hot water heater, the bar fridge or the bathroom that greeted us unpleasantly every time we walked in. We stayed for three nights, and our room was only cleaned once, and the sheets were never cleaned.

The workers are very nice and speak English. The bed was on the firmer side, which we didn't like, but that was as bad as it got. We loved the location (it is close to Petrin Tower, close to a local park, and close to a gelato spot). We loved our spacious room and we will definitely be back when we are back in Prague!

We stayed from a Tuesday to Friday - rooms huge - 2 double bedroom - a large bathroom and kitchenette. Approx 20 minute walk to old town - hop on hop off bus approx 5 minute away - local mini market 2 minute walk . Would highly recommend x

It was dog friendly and parking in the front of the apartments was free of charge. Very clean as well,they don't carry washcloths.