10/10 Exceptional
Amazing staff - so helpful!
David
David, 5-night trip
Hanoi Emerald Waters Hotel & Spa
Luxury hotel with spa, near Hoan Kiem Lake
When you stay at Hanoi Emerald Waters Hotel & Spa, you'll be in a great location, within just a 10-minute walk of Hoan Kiem Lake and Hanoi Old Town Night Market. You can visit the spa to indulge in deep-tissue massages, body wraps, or aromatherapy, and international cuisine is served at Salmon Run, which is open for breakfast, lunch, and dinner. Other highlights at this luxurious hotel include a bar/lounge and a snack bar/deli. Fellow travelers say good things about the helpful staff and overall property condition.
Exceptional
Popular amenities
- Spa
- Airport transfer
- Free WiFi
- Restaurant
- Connecting rooms available
- Air conditioning
Main amenities (12)
- Daily housekeeping
- Restaurant and bar/lounge
- Full-service spa
- Breakfast available
- 24-hour room service
- Massage/treatment rooms
- Airport shuttle
- 24-hour front desk
- Coffee/tea in a common area
- Library
- Lobby fireplace
- Front-desk safe
For families (6)
- Children stay free
- Cribs/infant beds (surcharge)
- Connecting/adjoining rooms available
- Private bathroom
- Television
- Daily housekeeping
Why we love this property
Serenity spa escape
A full-service spa with daily access offers aromatherapy, body treatments, and massage options. Couples can enjoy shared treatment rooms for a relaxing escape.
Art deco luxury
This luxury hotel's art deco architecture creates an ambiance of timeless elegance. Curated decor enhances the sophisticated atmosphere.
Culinary adventures
This hotel offers international cuisine at its restaurant, complemented by a welcoming bar. Guests can start their days with a buffet breakfast.
Room options
Check availability for these dates
Showing 18 of 18 rooms
Family Quadruple Room
Highlights
Soundproofed
Individually decorated
Fireplace
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout drapes/curtains
Heating
- 645 sq ft
- Sleeps 5
- 1 Double Bed and 2 Twin Beds
Deluxe Double Room
Exceptional
Highlights
Soundproofed
Individually decorated
Fireplace
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout drapes/curtains
Heating
- 269 sq ft
- Sleeps 3
- 1 Double Bed
Deluxe Family Room
Highlights
Soundproofed
Individually decorated
Fireplace
Air conditioning
Connecting rooms available
Flat-screen TV
Memory foam bed
Premium bedding
- 441 sq ft
- Sleeps 3
- 1 Double Bed and 1 Twin Bed
Honeymoon Suite, City View
Highlights
Balcony
Soundproofed
Individually decorated
Fireplace
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout drapes/curtains
- City view
- 376 sq ft
- Sleeps 2
- 1 King Bed
Junior Twin Room
Exceptional
Highlights
Soundproofed
Individually decorated
Fireplace
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout drapes/curtains
Heating
- 301 sq ft
- Sleeps 2
- 2 Twin Beds
Family Room, City View
Exceptional
Highlights
Soundproofed
Individually decorated
Fireplace
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout drapes/curtains
Heating
- City view
- 430 sq ft
- Sleeps 3
- 1 Double Bed and 1 Twin Bed
Junior Double Room
Excellent
Highlights
Soundproofed
Individually decorated
Fireplace
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout drapes/curtains
Heating
- 301 sq ft
- Sleeps 2
- 1 Double Bed
Suite, Balcony
Exceptional
Highlights
Balcony
Yard
Soundproofed
Individually decorated
Fireplace
Air conditioning
Connecting rooms available
Flat-screen TV
- 592 sq ft
- Sleeps 2
- 1 King Bed
Deluxe Twin Room
Highlights
Soundproofed
Individually decorated
Fireplace
Air conditioning
Connecting rooms available
Flat-screen TV
Spring water bathtub
Bathrobes
- 301 sq ft
- Sleeps 2
- 2 Twin Beds
Connecting
- Sleeps 4
Suite(Honeymoon)
- Sleeps 2
Suite with Balcony
- Sleeps 2
Family Room With City View
- Sleeps 3
Junior Twin Room
- Sleeps 2
Deluxe Family Room
- Sleeps 3
Junior Double Room
- Sleeps 2
Deluxe Double Room (No View)
- Sleeps 2
Deluxe Twin Room (No View)
- Sleeps 2
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About the neighborhood
No. 47 Lo Su Street, Hoan Kiem District, Hanoi, 10000
About this property
Hanoi Emerald Waters Hotel & Spa
When you stay at Hanoi Emerald Waters Hotel & Spa, you'll be in a great location, within just a 10-minute walk of Hoan Kiem Lake and Hanoi Old Town Night Market. You can visit the spa to indulge in deep-tissue massages, body wraps, or aromatherapy, and international cuisine is served at Salmon Run, which is open for breakfast, lunch, and dinner. Other highlights at this luxurious hotel include a bar/lounge and a snack bar/deli. Fellow travelers say good things about the helpful staff and overall property condition.
At a glance
Property amenities
Room amenities
Special features
Frequently asked questions
Have a question?
Get instant answers with AI powered search of property information and reviews.
Hanoi Emerald Waters Hotel & Spa Reviews
Exceptional
9.6
Cleanliness
9.2
Location
9.8
Staff & service
9.2
Property conditions & facilities
What guests liked
- Breakfast was good, plentiful, and offered a variety of options including fresh fruit juice and made-to-order eggs. (11 reviews)
From real guest reviews summarized by AI.Popular mentions
Service staffRoomBreakfastLocationBedAttraction8/10 Very good
Staff very informative and helpful
Chee Peng
Chee Peng, 1-night trip
10/10 Exceptional
Very convenient location in Old Quarter and Kim, the hotel manager, was super kind and arranged tours that were special. Pretty good breakfast too.
David
David, 5-night trip
10/10 Exceptional
The staff is absolutely helpful and pleasant. They helped us arrange a tour and exchanged money. The breakfast options are plentiful and very tasty so you can have western options or vietnamese option. Well located.
Victoria
Victoria, 2-night trip
10/10 Exceptional
Wonderful location and staff 😊
Nichola
10/10 Exceptional
Lovely hotel and amazing staff.
John
John, 4-night trip
10/10 Exceptional
This is a great, inexpensive option. Great location. Staff was great and very helpful and attentive. Their buffet breakfast was top notch and on par with more expensive properties we stayed at in Hanoi.
Danielle
Danielle, 1-night trip
6/10 Good
The hotel was in a good location, 2 blocks from Hoan Kiem Lake (lake in the heart of old town). The rooms were ok, a little dated, and breakfast buffet was average.
Staff was great, and very helpful.
Stephen
Stephen, 1-night trip
10/10 Exceptional
Hotel was lovely and clean, staff were super friendly and helpful.
Nice breakfast, wasnt a massive spread but still a good selection of tasty food.
Beds were on the firm side for our preferences but definitely not the worst we had in Vietnam.
Would return if visiting Hanoi again.
Celina
Celina, 3-night trip
10/10 Exceptional
all staff are very hospitable
Estel Eve
Estel Eve, 3-night trip
10/10 Exceptional
Wonderful staff attentive to details & dedicated to customer service; great location in middle of “Old downtown”.
Strongly recommend this hotel for location, staff professionalism & service!
Tich
Tich, 1-night trip
10/10 Exceptional
Great service and location
We had the top floor front facing room with king bed and balcony
Comfy bed, very clean hotel and friendly staff!
Breakfast was good
Loca was excellent, in old quarter walking distance to the lake and other activities.
But a bit off from the center so not super loud
Verified traveler
2-night trip
10/10 Exceptional
Zoey, the Manager, was so so nice which made a world of difference when checking in. Convenient location and great French restaurant, Colette Wine Bar, across the street.
David
David, 3-night trip
10/10 Exceptional
Excellent Staff!!!
All the staff members were very helpful! Thank you!
Inhe
Inhe, 5-night trip
10/10 Exceptional
Stated 5 nights. The staff were professional, kind, engaging, respectful, spoke excellent English, knowledgeable, helpful and made every effort to ensure a pleasurable experience. Room was clean and safe. Buffet Breakfast was adequate. I would stay here again
Philip
Philip, 5-night trip
10/10 Exceptional
Very good
Verified traveler
2-night trip
10/10 Exceptional
Had the best stay, room was excellent, balcony was massive, breakfast was excellent, staff were so helpful especially the 2 ladies at the reception, they were so happy & friendly, will definitely be back, thank you so much for making Hanoi perfect
Grant
Grant, 5-night trip
10/10 Exceptional
One night
Beautiful hotel clean rooms and great included breakfast wish I could have stayed longer great reception who arranged my airport pickup and waited an hour for my delayed flight to land!
Tessa
Tessa, 1-night trip
10/10 Exceptional
Great customer service
Lucas and Kim checked us in. Kim arranged a trip to Ha Long Bay for us as soon as we arrived. The staff is extremely helpful. The buffet breakfast was fresh and plentiful.
Denise
Denise, 1-night trip
10/10 Exceptional
The hotel staff were very friendly and made us feel warm and welcome. They are very happy to provide travel shopping and food advice.
The breakfast is rich in variety and great value for money.
Chai HOoi
Chai HOoi, 3-night trip
10/10 Exceptional
The staff went above and beyond to help you. The hotel was walking distance to all the major attractions. The breakfast was great as well as the in house tour operator which I booked all my tours with.
SURINDER
SURINDER, 7-night trip
10/10 Exceptional
Friendly staffs
Helen
Helen, 1-night trip
8/10 Very good
Overall good stay
Very friendly and helpful staff, especially Ms Zoey who gave us many good suggestions.
One thing that really need improvement, room soundproofing.
Overall good stay 😊
Location is very strategic, away from the busy street.
Verified traveler
1-night trip
6/10 Good
Decent but there are better options
Okay overall but is a little run down. We stayed in two different rooms, one smelled like cigarette smoke and neither had a shower that drained properly. Employees were very friendly. Breakfast was decent but not exceptional.
Verified traveler
1-night trip
10/10 Exceptional
The staff were great, professional, and friendly. The room was spacious and clean. Breakfast was a mixed of Asian and western food. This hotel is in the Old Quarter and there are so many restaurants close by. We walked to the lake, train street, and restaurants. One of the staff named Zoey helped us booked tours too. We highly recommend this hotel. We enjoyed our stay.
Ming
Ming, 2-night trip
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