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Hanoi Emerald Waters Hotel & Spa

4.0 star property
Luxury hotel with spa, near Hoan Kiem Lake

Choose dates to view prices

Hanoi Emerald Waters Hotel & Spa puts you in a great location, within a short 10-minute walk of Hoan Kiem Lake and Hanoi Old Town Night Market. You can visit the spa to indulge in deep-tissue massages, body wraps or aromatherapy, and international cuisine is served at Salmon Run, which is open for breakfast, lunch and dinner. Other highlights at this luxurious hotel include a bar/lounge and a snack bar/deli. Fellow travellers say good things about the helpful staff and overall property condition.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Spa
  • Airport transfer
  • Free Wi-Fi
  • Restaurant
  • Connecting rooms available
  • Air-conditioning

Main amenities (12)

  • Daily housekeeping
  • Restaurants and bar/lounge
  • Full-service spa
  • Breakfast available
  • 24-hour room service
  • Massage/treatment rooms
  • Airport shuttle
  • 24-hour front desk
  • Coffee/tea in a common area
  • Library
  • Reception fireplace
  • Front desk safe

For families (6)

  • Children stay free
  • Cots/infant beds (surcharge)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Daily housekeeping
The current price is S$98
includes taxes & fees
14 Jun - 15 Jun

Why we love this property

Culinary adventures
This hotel offers international cuisine at its restaurant, complemented by a welcoming bar. Guests can start their days with a buffet breakfast.
Serenity spa escape
A full-service spa with daily access offers aromatherapy, body treatments, and massage options. Couples can enjoy shared treatment rooms for a relaxing escape.
Cosy fireside slumber
Wrap up in plush dressing gowns before ordering from 24-hour room service. The luxury guestrooms feature individual decor, minibars, and crackling fireplaces.

Room options

Available filters for rooms
Showing 19 of 19 rooms

View all photos for Family Quadruple Room

Minibar, in-room safe, individually decorated, desk

Family Quadruple Room

  • 60 sq m
  • Sleeps 5
  • 1 Double Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Double Room

Minibar, in-room safe, individually decorated, desk

Deluxe Double Room

9.6 out of 10
Exceptional
(4 reviews)
  • 25 sq m
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Deluxe Family Room

Minibar, in-room safe, individually decorated, desk

Deluxe Family Room

  • 41 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Honeymoon Suite, City View

Minibar, in-room safe, individually decorated, desk

Honeymoon Suite, City View

  • City view
  • 35 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Twin Room

Minibar, in-room safe, individually decorated, desk

Junior Twin Room

10.0 out of 10
Exceptional
(1 review)
  • 28 sq m
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Family Room, City View

Minibar, in-room safe, individually decorated, desk

Family Room, City View

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 40 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Junior Double Room

Minibar, in-room safe, individually decorated, desk

Junior Double Room

8.6 out of 10
Excellent
(4 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Suite, Balcony

Balcony view

Suite, Balcony

10.0 out of 10
Exceptional
(2 reviews)
  • 55 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Twin Room

Minibar, in-room safe, individually decorated, desk

Deluxe Twin Room

  • 28 sq m
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Connecting

Minibar, in-room safe, individually decorated, desk

Connecting

  • Sleeps 4
  • Free Wi-Fi

View all photos for Suite(Honeymoon)

Minibar, in-room safe, individually decorated, desk

Suite(Honeymoon)

  • Sleeps 2
  • Free Wi-Fi

View all photos for Suite with Balcony

Minibar, in-room safe, individually decorated, desk

Suite with Balcony

  • Sleeps 2
  • Free Wi-Fi

View all photos for Family Room With City View

Minibar, in-room safe, individually decorated, desk

Family Room With City View

  • Sleeps 3
  • Free Wi-Fi

View all photos for Junior Twin Room

Minibar, in-room safe, individually decorated, desk

Junior Twin Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Deluxe Family Room

Minibar, in-room safe, individually decorated, desk

Deluxe Family Room

  • Sleeps 3
  • Free Wi-Fi

View all photos for Junior Double Room

Minibar, in-room safe, individually decorated, desk

Junior Double Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Deluxe Double Room (No View)

Minibar, in-room safe, individually decorated, desk

Deluxe Double Room (No View)

  • Sleeps 2
  • Free Wi-Fi

Family Quadruple Room

  • Sleeps 4
  • Free Wi-Fi

View all photos for Deluxe Twin Room (No View)

Minibar, in-room safe, individually decorated, desk

Deluxe Twin Room (No View)

  • Sleeps 2
  • Free Wi-Fi

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The price is S$52
includes taxes & fees
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About the area

Map
No. 47 Lo Su Street, Hoan Kiem District, Hanoi, 10000

What's nearby

  • Hoan Kiem Lake - 3 min walk - 0.3 km
  • Thang Long Water Puppet Theatre - 5 min walk - 0.5 km
  • Ngoc Son Temple - 5 min walk - 0.5 km
  • Hanoi Old Town Night Market - 7 min walk - 0.6 km
  • Hanoi Opera House - 10 min walk - 0.9 km

Getting around

  • Hanoi (HAN-Noi Bai Intl.) - 38 min drive
  • Hanoi Long Bien Station - 5 min drive
  • Hanoi Gia Lam Station - 15 min drive
  • Hanoi Railway Station - 24 min walk
  • Airport shuttle (surcharge)

Restaurants

  • ‪Bánh Mỳ Bà Dần - ‬1 min walk
  • ‪C-Brewmaster - ‬1 min walk
  • ‪The Gourmet Corner - ‬1 min walk
  • ‪Cơm rang, Phở Xào - ‬1 min walk
  • ‪Authentic Hotel - ‬2 min walk

About this property

Hanoi Emerald Waters Hotel & Spa

Hanoi Emerald Waters Hotel & Spa puts you in a great location, within a short 10-minute walk of Hoan Kiem Lake and Hanoi Old Town Night Market. You can visit the spa to indulge in deep-tissue massages, body wraps or aromatherapy, and international cuisine is served at Salmon Run, which is open for breakfast, lunch and dinner. Other highlights at this luxurious hotel include a bar/lounge and a snack bar/deli. Fellow travellers say good things about the helpful staff and overall property condition.

At a glance

DONE

Hotel size

    • 50 rooms
    • Arranged over 10 floors
DONE

Arriving/Leaving

    • Check-in time starts at 2:00 PM
    • Express check-in available
    • Minimum check-in age – 16
    • Check-out time is noon
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 16
    • Minimum Spring Break check-in age is 16
DONE

Children

    • One child (5 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi and wired internet access in rooms
LOCAL_PARKING

Parking

    • No on-site parking
DONE

Transfers

    • Airport shuttle on request (available 24 hours a day)*
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:00 AM
  • Restaurant
  • Bar/lounge
  • Coffee/tea in a common area
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Porter/bellhop
  • Bike hire

Facilities

  • 1 building/tower
  • Built in 2016
  • Safe-deposit box at front desk
  • Library
  • Fireplace in reception
  • Full-service spa
  • Massage/treatment rooms
  • Art Deco architecture

Accessibility

  • Lift
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Accessible airport shuttle

Room amenities

Be entertained

  • 32-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Bathrobes
  • Iron/ironing board (on request)

Sleep well

  • Soundproofed rooms
  • Cot/infant bed (surcharge)

What to enjoy

  • Fireplace
  • Individually decorated

Freshen up

  • Private bathroom
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi and wired internet
  • Free local calls
  • Electrical adapters/chargers

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Access via exterior corridors

Special features

Spa

EF Massage & Spa has 2 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 12 years old are not allowed in the spa.

Dining

Salmon Run – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Happy hour is offered. Reservations are required.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately VND 230000 per person
  • Airport shuttle service is offered for an extra charge of VND 432000 per vehicle (one-way. Maximum occupancy 3)

Children & extra beds

  • Cots/infant beds are available for an extra charge
  • Airport shuttle service for children up to age 12 costs VND 432000 (one-way)

Pool, spa, & gym (if applicable)

  • Guests under 12 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room.

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on-site.

This property accepts credit cards. Cash is not accepted.

Credit cards accepted: Visa, Mastercard, American Express

Also known as

Emerald Waters Hotel

Hanoi Emerald Waters

Hanoi Emerald Waters Hotel

Hanoi Emerald Waters & Hanoi

Hanoi Emerald Waters Hotel & Spa Hotel

Hanoi Emerald Waters Hotel & Spa Hanoi

Hanoi Emerald Waters Hotel & Spa Hotel Hanoi

Frequently asked questions

Does Hanoi Emerald Waters Hotel & Spa offer free cancellation for a full refund?

Yes, Hanoi Emerald Waters Hotel & Spa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Hanoi Emerald Waters Hotel & Spa?

Sorry, neither pets nor service animals are allowed.

Is parking offered on site at Hanoi Emerald Waters Hotel & Spa?

Sorry, there's no on-site parking at Hanoi Emerald Waters Hotel & Spa.

Is an airport shuttle service offered by Hanoi Emerald Waters Hotel & Spa?

Yes, an airport shuttle is available. The charge is VND 432000 per vehicle one-way.

What are the check-in and check-out times at Hanoi Emerald Waters Hotel & Spa?

You can check in starting at 2:00 PM. Check-out time is noon. Express check-in is available.

What is there to do at Hanoi Emerald Waters Hotel & Spa and nearby?

Hanoi Emerald Waters Hotel & Spa has a spa.

Are there restaurants at or near Hanoi Emerald Waters Hotel & Spa?

Yes, Salmon Run offers international cuisine.

What's the area around Hanoi Emerald Waters Hotel & Spa like?

Hanoi Emerald Waters Hotel & Spa is a short 3-minute walk from Hoan Kiem Lake and 8 minutes' walk from Hanoi Old Town Night Market.

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Reviews

Hanoi Emerald Waters Hotel & Spa Reviews

9.6

Exceptional

9.6

Cleanliness

9.2

Location

9.8

Staff & service

9.2

Property conditions & facilities

Guest review summary

What guests liked

  • Breakfast was a highlight with a good spread, fresh options, and great value for money. (12 reviews)
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From real guest reviews summarized by AI.

Popular mentions

Service staff
Room
Breakfast
Location
Bed
Attraction

Reviews

Verified

8/10 Very good

Staff very informative and helpful
Chee Peng, 1-night trip
Verified

10/10 Exceptional

Very convenient location in Old Quarter and Kim, the hotel manager, was super kind and arranged tours that were special. Pretty good breakfast too.
David, 5-night trip
Verified

10/10 Exceptional

Amazing hotel with unbeatable location. The rooms were clean and comfortable. Breakfast was good. You can order eggs in any style and pho a la carte. However, the staff was by far the best part of the hotel. They were very accommodating and helpful with their recommendations. The spa was also excellent and especially cheap for hotel guests (35% off).
Hong, 4-night trip
Verified

10/10 Exceptional

The staff is absolutely helpful and pleasant. They helped us arrange a tour and exchanged money. The breakfast options are plentiful and very tasty so you can have western options or vietnamese option. Well located.
Victoria, 2-night trip
Verified

10/10 Exceptional

Lovely hotel and amazing staff.
John, 4-night trip
Verified

10/10 Exceptional

This is a great, inexpensive option. Great location. Staff was great and very helpful and attentive. Their buffet breakfast was top notch and on par with more expensive properties we stayed at in Hanoi.
Danielle, 1-night trip
Verified

6/10 Good

The hotel was in a good location, 2 blocks from Hoan Kiem Lake (lake in the heart of old town). The rooms were ok, a little dated, and breakfast buffet was average. Staff was great, and very helpful.
Stephen, 1-night trip
Verified

10/10 Exceptional

all staff are very hospitable
Estel Eve, 3-night trip
Verified

10/10 Exceptional

Zoey, the Manager, was so so nice which made a world of difference when checking in. Convenient location and great French restaurant, Colette Wine Bar, across the street.
David, 3-night trip
Verified

10/10 Exceptional

Hotel was lovely and clean, staff were super friendly and helpful. Nice breakfast, wasnt a massive spread but still a good selection of tasty food. Beds were on the firm side for our preferences but definitely not the worst we had in Vietnam. Would return if visiting Hanoi again.
Celina, 3-night trip
Verified

10/10 Exceptional

Great service and location

We had the top floor front facing room with king bed and balcony Comfy bed, very clean hotel and friendly staff! Breakfast was good Loca was excellent, in old quarter walking distance to the lake and other activities. But a bit off from the center so not super loud
2-night trip
Verified

10/10 Exceptional

Excellent Staff!!!

All the staff members were very helpful! Thank you!
Inhe, 5-night trip
Verified

10/10 Exceptional

Stated 5 nights. The staff were professional, kind, engaging, respectful, spoke excellent English, knowledgeable, helpful and made every effort to ensure a pleasurable experience. Room was clean and safe. Buffet Breakfast was adequate. I would stay here again
Philip, 5-night trip
Verified

10/10 Exceptional

The staff went above and beyond to help you. The hotel was walking distance to all the major attractions. The breakfast was great as well as the in house tour operator which I booked all my tours with.
SURINDER, 7-night trip
Verified

10/10 Exceptional

Great customer service

Lucas and Kim checked us in. Kim arranged a trip to Ha Long Bay for us as soon as we arrived. The staff is extremely helpful. The buffet breakfast was fresh and plentiful.
Denise, 1-night trip
Verified

10/10 Exceptional

Friendly staffs
Helen, 1-night trip
Verified

10/10 Exceptional

The staff were great, professional, and friendly. The room was spacious and clean. Breakfast was a mixed of Asian and western food. This hotel is in the Old Quarter and there are so many restaurants close by. We walked to the lake, train street, and restaurants. One of the staff named Zoey helped us booked tours too. We highly recommend this hotel. We enjoyed our stay.
Ming, 2-night trip
Verified

10/10 Exceptional

staff so professional and welcoming. everything was clear. breakfast spread is good. area very convenient to walk. room is clean as well
Jeris Ling Yi, 2-night trip
Verified

6/10 Good

Decent but there are better options

Okay overall but is a little run down. We stayed in two different rooms, one smelled like cigarette smoke and neither had a shower that drained properly. Employees were very friendly. Breakfast was decent but not exceptional.
1-night trip
Verified

10/10 Exceptional

Comfortable, clean and perfect location

The staff was wonderful- friendly and helpful. My room was spacious and had a wonderful chaise lounge that I enjoyed using instead of the bed in the morning/evening. The location was perfect- just minutes from Hoan Kiem Lake and easily walkable to other attractions. The only negative was that there was no window to outside, so the room was extremely dark when no lights were on. Overall, though, it was a wonderful stay and I wish I had more time in Hanoi.
2-night trip
Verified

8/10 Very good

would recommend

the junior twin room is spacious and comfy and quiet at the back of the hotel. the family room has a balcony and comfy king bed but bathroom much much smaller than junior twin room, feel cramped. plus quite noisy by the elevator luckily has a sound proofed door which helps a little. rooms need new wallpapers and paint. drains in shower drain extremely slow. hot water supply is sufficient. enough choices for breakfast. walking distance to the famous lake and surrounding attractions. all staffs work very hard and efficient, very helpful, pleasant and caring. Zoe and Kim offered better price for our extended stay and airport transfer. Zoe assisted us to reserve dinning table. thank you for your hospitality and we enjoyed so much of our stay. would like to come back.
1-night trip
Verified

10/10 Exceptional

Amazing staff - so helpful!
David, 5-night trip
Verified

10/10 Exceptional

Wonderful location and staff 😊
Verified

10/10 Exceptional

The room that we stayed was very spacious and neat. The staffs were very helpful. They were always available when we needed assistance. The breakfast had a lot of healthy choices. The location of the hotel is also great. I noticed in Hanoi, some streets are one-way streets that would make it hard for taxi drivers for pickup and drop off. This hotel locates on a two way street. I would definitely recommend this hotel and will come back when I go to Hanoi on my next trip.
Phuong, 2-night trip
Verified

10/10 Exceptional

We thoroughly enjoyed our stay at Hanoi Emerald Waters Hotel & Spa, perfectly located in the vibrant Old Quarter. With its charming boutique atmosphere, comfortable rooms, on-site spa, and a tasty breakfast buffet featuring some cook-to-order food, the hotel offered everything we needed for a relaxing and convenient base. What truly made our trip special was the outstanding hospitality and genuine personal care shown by the entire team. Their warm, attentive service and consistent 5-star mindset turned every interaction into a highlight of our Hanoi experience. A heartfelt thank you goes to the wonderful reception team — Lucas, Tracy, Claire, Vincent, Eddie, and Danny — for their professionalism, proficient English communication, and endless patience in helping with all our requests. Especially Eddie’s great personal hospitality stood out, he generously used his own time to help my sister's family. Once again, thank you all so much — your kindness and dedication made our stay truly memorable and heartfelt. The hotel is really worth ranking as a 5-star hotel in terms of service quality. We definitely highly recommend this hotel to anyone who wants to visit Hanoi!
SHUK SHAN, 4-night trip