We booked a room with terrace and yes, there were doors to the terrace from our apartment, but they were locked and no key in the apartment. I asked them several times to come and unlock them or give us another apartment, but they never did anything about it. I had to call them repeatedly on different numbers just to get in touch with them as they did not pick up the phone or answer text messages on the numbers they provide on the website or at check-in. Also, when we paid for the cleaning fee, tourist tax etc at check-in with cash, because they said they only took cash for these mandatory services, they did not have change, so we basically had to pay almost 30zl extra as we did not have the exact amount they requested and they never gave us back the money. The room itself was nice and is in a good location, but as all the doors and windows required a key, which they could not provide, we were left with one exit, the main door, which is presumably a violation of the fire codes. So if you want to be in a good location, with a room that looks like these pictures with paper thin walls, where if you talk at normal level, the people next door hear your every word, and fancy living in a potential death trap and pay extra for services never rendered and where the staff you'll encounter have zero interest in helping you with getting what you've paid for and they've promised, press: Book now! If not, find somewhere better. Should be easy enough in Gdansk.