See all properties

El Claustro Hotel House

3.0 star property
Bayfront hotel with conference center, near Bocagrande Beach

Choose dates to view prices

Photo gallery for El Claustro Hotel House

Courtyard
Exterior
Lobby sitting area
Staircase
Property entrance
In the heart of Cartagena Walled City, El Claustro Hotel House offers a tranquil retreat with lush gardens and a charming coffee shop. With free in-room WiFi, guests can stay connected while enjoying amenities like laundry facilities and concierge services.

Reviews

6.8 out of 10
Good

Popular amenities

  • Laundry facilities
  • 24/7 front desk
  • Free parking
  • Air conditioning
  • Free WiFi

Main amenities (12)

  • Daily housekeeping
  • Near the beach
  • Breakfast available
  • Room service
  • Coffee shop/cafe
  • Conference centre
  • Business centre
  • 3 meeting rooms
  • Terrace
  • 24-hour front desk
  • Coffee/tea in a common area
  • Air conditioning

Feel at home (6)

  • Private bathroom
  • Television
  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Superior Quadruple Room, 2 Queen Beds

In-room safe, blackout curtains, free WiFi, bed sheets

Superior Quadruple Room, 2 Queen Beds

Highlights

Air conditioning
Flat-screen TV
Blackout curtains
Private bathroom
Cable channels
Desk
In-room safe
Daily housekeeping
  • 21 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Single Room, 1 Large Single Bed

In-room safe, blackout curtains, free WiFi, bed sheets

Standard Single Room, 1 Large Single Bed

Highlights

Air conditioning
Flat-screen TV
Blackout curtains
Private bathroom
Cable channels
In-room safe
Daily housekeeping
  • 7 sq m
  • Sleeps 1
  • 1 Large Single Bed

View all photos for Standard Double Room, 1 Queen Bed

In-room safe, blackout curtains, free WiFi, bed sheets

Standard Double Room, 1 Queen Bed

Highlights

Air conditioning
Flat-screen TV
Blackout curtains
Private bathroom
Cable channels
In-room safe
Daily housekeeping
  • 9 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Apartment, 2 Bedrooms, Balcony

In-room safe, blackout curtains, free WiFi, bed sheets

Standard Apartment, 2 Bedrooms, Balcony

Highlights

Balcony
Air conditioning
Flat-screen TV
2 bedrooms
Blackout curtains
Private bathroom
Cable channels
In-room safe
  • 23 sq m
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Courtyard

Hotel AT THE PARK

  • Pool
  • Free breakfast
  • Free WiFi
  • Air conditioning
8.8 out of 10, Excellent, (86)
Hotel AT THE PARK
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the area

Map
Calle Estanco del Aguardiente No. 5-63, Centro Historico, Cartagena, Bolivar, 130001

What's nearby

  • Walls of Cartagena - 3 min walk
  • Clock Tower - 6 min walk
  • Bolivar Square - 7 min walk
  • Cartagena de Indias Convention Center - 10 min walk
  • Bocagrande Beach - 13 min drive

Getting around

  • Cartagena (CTG-Rafael Núñez Intl.) - 18 min drive

Restaurants

  • ‪La Esquina del pan de Bono - ‬3 min walk
  • ‪Buena Vida - ‬3 min walk
  • ‪Los Tacos del Gordo - ‬4 min walk
  • ‪Cafe La Manchuria - ‬3 min walk
  • ‪Juan Valdez Café - ‬3 min walk

About this property

El Claustro Hotel House

When you stay at El Claustro Hotel House, you'll be in a great location, within a short 10-minute walk of Walls of Cartagena and Clock Tower. Guests will have free perks such as WiFi and self-parking. Other highlights at this Colonial hotel include a snack bar/deli, a terrace and a garden.

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 15 rooms
    • Arranged over 3 floors
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; check-in end time: midnight
    • Minimum check-in age – 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Parents must have child's birth certificate and photo ID*
    • No cots (infant beds)
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free on-site self-parking
    • On-site parking is limited

Property amenities

Food and drink

  • Continental breakfast (surcharge) each morning 7:00 AM–10:00 AM
  • Coffee shop
  • Coffee/tea in a common area
  • Room service (limited hours)
  • Snack bar/deli

What to do

  • Beach nearby

Working away

  • Business centre
  • 3 meeting rooms
  • Conference centre

Services

  • 24-hour front desk
  • Concierge services
  • Laundry facilities
  • Luggage storage
  • Multilingual staff

Facilities

  • 1 building/tower
  • Garden
  • Terrace
  • Colonial architecture

Room amenities

Be entertained

  • 24-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning

Sleep well

  • Blackout curtains
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Towels

Stay connected

  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • You may be required to pay VAT (19%) at the property. Non-resident travellers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

Children & extra beds

  • If you are travelling with a child, your property may require you to present the following documents: parents travelling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Colombian citizens) at check-in. If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be required to present a notarised consent of travel signed by both parents and a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.

Policies

Only registered guests are allowed in the guestrooms.
This property does not have lifts.
Guests can rest easy knowing that there's a fire extinguisher on-site.
This property accepts credit cards, debit cards and cash.

Also known as

El Claustro Hotel House Cartagena
El Claustro Hotel House
El Claustro House Cartagena
El Claustro House
El Claustro Hotel House Hotel
El Claustro Hotel House Cartagena
El Claustro Hotel House Hotel Cartagena

Frequently asked questions

Does El Claustro Hotel House offer free cancellation for a full refund?

Yes, El Claustro Hotel House does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at El Claustro Hotel House?

Sorry, pets aren't allowed.

Is parking offered on site at El Claustro Hotel House?

Yes, there's free self parking. Parking spaces may be limited.

What are the check-in and check-out times at El Claustro Hotel House?

Check-in start time: 3 PM; check-in end time: midnight. Check-out time is noon.

Is there an on-site casino at El Claustro Hotel House?

No, this hotel doesn't have a casino, but Rio Cartagena Casino (7-min drive) is nearby.

What is there to do at El Claustro Hotel House and nearby?

El Claustro Hotel House has a garden.

What's the area around El Claustro Hotel House like?

El Claustro Hotel House is in Cartagena Walled City, a short 3-minute walk from Walls of Cartagena and 6 minutes' walk from Clock Tower.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

El Claustro Hotel House Reviews

Reviews

6.8

Good

7.4/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

Reviews

4/10 Fair

Winziges, schmutziges Zimmer in überteuertem Hotel
Das Gebäude indem sich das Hotel befindet ist wunderschön! Wenn man sich nicht viel im Zimmer aufhalten möchte und eher im Innenhof Platz nimmt, ist es ein toller Ort. Die Zimmer sind allerdings klein, eng und sehr bescheiden (ca. 8-9m2). Viel zu teuer für das was man bekommt. Die gute Nachricht: Es gibt eine Klimaanlage. Die schlechte: Dadurch dass das Zimmer so klein ist, bläst sie einem die ganze Nacht auf die Stirn. Unser Zimmer war noch dazu schmutzig und das Bettlaken war voller frischer, eingetrockneter Flecken. Die Struktur erinnerte an Yoghurt oder ähnliches... Nachdem wir das Bettlaken abgezogen hatten und es abends gegen ein frisches austauschen wollten, konnten wir niemanden finden. Der einzige Angestellte des Hotels schlief so fest, dass wir ihn nicht wecken konnten und so waren wir froh, dass wir zumindest einen Schlafsack mit hatten. Ich würde das Hotel nur im äußerstem Notfall und mit Hütten schlafsäcken im Gepäck empfehlen. (Also eher nicht.)
1-night trip

4/10 Fair

All the rooms have full type bed, when they say in the website "queen" size bed. Never stay there again
sandra, 3-night trip

2/10 Poor

What a dump! Tiny room with a hard bed... what else do I have to say?
3-night trip

8/10 Very good

There is a school, gallery, coffeeshop, and chapel all within the courtyard or on the different levels of the El Claustro House which I found fun to explore. The hotel rooms are incredibly small and at the top level (3rd floor). I was traveling alone, but the room would have been too small for two people. The staff was not particularly friendly or helpful.
3-night trip

4/10 Fair

Nice historical multi-use building in need of repairs and updating. Rooms have suffered from shoddy repairs over the years. I’ll fitting doors. Shelves falling off walls. Ceiling caving in. Ants. Tiny light weight safe, not attached to anything! Reception does not answer phone. Light bulb went out and was never replaced. A/C died and had to change room. Rooms were not cleaned properly-had hair. dusty shelves and wardrobes. Broken toilet seat and cover. Nice bathroom sinks but plumbing underneath detached and water leaked all over floor. Eggs for breakfast EVERYDAY! It’s not a buffet, and you only get 2 slices of bread and slivers of fruit. Tables so small in dining room, I had to sit sideways. This could be a really great place with repairs, upgrades and attention to cleanliness and repairs in rooms. Basic and rustic accommodation could be nice. El Claustro has great potential but it needs more vision, repairs, upgrading and investment in the rooms, considering the numerous great alternative hotels. PLUS, I see that many people have complained about the same things, even mentioning specific rooms that I stayed in, but nothing was done.
Winston, 8-night trip

8/10 Very good

Lo que me gusto fue el edificio antiguo sus jardines. Buena atencion de todos los empleados., especialmente la senora encargada de los desayunos y del aseo del cuarto su nombre es Omilda muy profesional y responsable. Lo unico que no nos gusto fue que necesitan instalar un ascensor para la comodida del hotel y sus huespedes.
4-night trip

8/10 Very good

The hotel is very centric the down side is that is somewhat a school as well so can't sleep late due to noice
ISMAEL, 2-night trip

10/10 Exceptional

En general todo esta estupendo, lo unico es que los cuartos son muy chicos
3-night trip

6/10 Good

The room was very small and just the bed. No night table or chairs. The art rooms, the garden, the public areas were very nice.
5-night trip

10/10 Exceptional

This hotel was amazing! It was in a perfect location, close to everything, with wonderful staff. Walking distance to all major attractions and such a cool building.
5-night trip

4/10 Fair

La realidad, esperaba mas del hotel, la habitación además de pequeña, mal presentada en las paredes. No me gustó.
Luis F, 1-night trip

2/10 Poor

5-night trip

8/10 Very good

Very nice feeling to this place.
The place was an awesome place to stay. My wife and I had a small room that used to be a nuns quarters. That is why it's a bit small. Also because it were small the air conditioner gave my wife a cough as it was blowing on her all night. Even though it were small we were able to move the small refrigerator towards the door and open our suitcases so at least it was not as small as the Santa Alejandria Hotel's room we stayed in where we had no room to open things. We spent 3 nights here because it was such a nice historic building that was huge. Had a 3rd story terrace where we could smoke and have a drink. Breakfast was delivered by great staff and was a decent simple breakfast of fruit, coffee, eggs and toast. I'd spend a few days here again just for the excellent character of the place. Don't be put off by the small rooms.
Kevin, 3-night trip

8/10 Very good

Nelson, 1-night trip

10/10 Exceptional

El lugar está super bonito, en el mero centro histórico asi que pueden salir a pasear y regresar a todo momento. El personal muy amable. Nada mas tomen en cuenta que las habitaciones estan muuuuy pequeñas y no hay ni dónde poner la maleta. El internet casi no llegaba al cuarto y no hay agua caliente (aunque es una ciudad con muuucho calor y casi no es necesaria). De resto, un ambiente muy agradable
2-night trip

6/10 Good

Chambre trop petite. Immeuble historique soumis à réglementation sévère. Beaucoup d'événements y ont lieu: théâtre, vernissage etc., dégustation de café. Mais chambre vraiment très petite. Entretien général de l'immeuble laisse à désirer. Très bien situé.
Yolande, 3-night trip

8/10 Very good

Such a cute little boutique hotel! Only a few hotel rooms and the rest is an art gallery, coffee shop, school, etc. My friend and I had read about the cold water issue so were prepared for that. Although, it wasn’t that much of an issue and actually felt kind of nice since Cartagena is so hot! The room we shared was small but we didn’t mind at all because we weren’t there to enjoy the room, we spent all day everyday out and about exploring. The AC works very well which is a must in Cartagena. Most of the staff are really nice. There was a bit of a language barrier at first but meh let’s be real, that’s to be expected! EXCELLENT location! We were really happy we decided to stay in the old city and found such a good place for so little money. We’re already planning our next trips to Cartagena and will probably stay in a hostel, only to meet more peopl, but definitely would still recommend!
4-night trip

8/10 Very good

6-night trip

6/10 Good

Interesting place, excellent location, room very uncomfortable
4-night trip

6/10 Good

Interesting building (old convent) and the staff was very nice. A bit noisy at night due to students around. The room was clean but tiny - barely squeezed between bed and door. But the main issue: NO HOT WATER. It's very hard to wash your hair in room-temperature water..
3-night trip

8/10 Very good

Bien ubicado. Seguro. Muy pequeño el cuarto. Cuenta con aire acondicionado. Sin agua caliente pero no hizo falta. El agua no sale tan fría
2-night trip

2/10 Poor

muy mala la habitación pequeña vieja,las paredes sucias el baño super pequeño, la cama no era cama si no una base cama, la cortina se me cayo, en fin nada que ver con lo que se ve en las fotos, afortunadamente era solo una noche
felipe, 1-night trip

4/10 Fair

Hotel com excelente localização.
Embora tenha uma excelente localização o hotel não dispõe de recursos que promova a segurança dos hóspedes pois, além de hotel funciona como galeria de arte, espaço para eventos e tem um Café bar no local. É possível assistir o entra e sai de pessoas a todo momento. Segurança zero!!! Na terceira noite houve uma festa de casamento...sem chances de dormir antes das 2:00H AM. O hotel é um antigo convento do século passado, a estrutura original é mantida, não tem elevador, e não dispõe de gerador de energia. As duas primeiras noites foram traumáticas. Na primeira noite 22/06 cheganos após as 23H depois de uma viagem exauta e não tinha energia no hotel. Para piorar a situação estava uma temperatura de 34 graus!!! A situação da energia se estendeu por mais um dia. Foi bastante desconfortável duas noites sem energia. O café da manhã é oferecido numa bandeja, cardápio único, você não temo direito de escolher o que vai comer!
Jana, 9-night trip

4/10 Fair

A única coisa legal: o Hotel é bem localizado.
Infelizmente o site mostra fotografias que não correspondem à realidade do hotel. Considero Barulhento e pouco seguro por se tratar de um velho prédio onde funciona museu, café, local de eventos e universidade tudo no mesmo local, portanto qualquer pessoa pode entrar e ninguém vê ou é abordado. Logo que chegamos na madrugada tivemos que subir 4 lances de escada para chegar ao quarto, faltou energia e o hotel não possui gerador. Dormimos num calor infernal por dois dias seguidos, sem falar que fomos colocados em quartos próximos ao reino dos pássaros do local onde acordamos às 4:30 da manhã com a sinfonia estridente deles. Só trocamos de quarto após reclamações. Pelo valor pago achei que seria custo beneficio! Esse hotel deve estar na classificação 2 estrelas.
Gi, 9-night trip

8/10 Very good

Great history and architecture
Old city charm that's in the walls and close to everything.
5-night trip