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The Pacific Sutera Hotel

Photo gallery for The Pacific Sutera Hotel

Exterior
Private beach, white sand, beach umbrellas, beach towels
3 outdoor pools, pool umbrellas, pool loungers
3 outdoor pools, pool umbrellas, pool loungers
3 outdoor pools, pool umbrellas, pool loungers

Overview of The Pacific Sutera Hotel

The Pacific Sutera Hotel

5.0 star property
Luxury resort with full-service spa, connected to the convention centre, near Sutera Harbour

8.2/10 Very good

999 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Air conditioning
  • Bathtub
The price is S$115
Price available on 29/12/2022
Map
1 Sutera Harbour Boulevard, Sutera Harbour, Kota Kinabalu, Sabah, 88100
Main amenities
  • Daily housekeeping
  • On a private beach
  • Marina
  • Golf course
  • Full-service spa
  • 3 outdoor pools
  • Breakfast available
  • Free area shuttle
  • 3 indoor and 3 outdoor tennis courts
  • Fitness centre
  • Sauna
  • Beach umbrellas
Feel at home
  • Babysitting (surcharge)
  • Children's pool
  • Playground on site
  • Children's club (surcharge)
  • Separate bath and shower
  • Premium TV channels

Room options

About this area

What's nearby

  • In Downtown Kota Kinabalu
  • Imago Shopping Mall - 2 min drive
  • 1Borneo Hypermall - 22 min drive

Getting around

  • Kota Kinabalu (BKI-Kota Kinabalu Intl.) - 11 min drive
  • Tanjung Aru Station - 3 min drive
  • Free local area shuttle

Restaurants

  • Silk Garden - 6 min walk
  • Cafe Boleh - 6 min walk
  • Breeze Beach Club - 7 min walk
  • Al Fresco - 11 min walk
  • Kak Nong Restaurant - 16 min walk

About this property

The Pacific Sutera Hotel

Only 4.1 mi (6.6 km) from the airport, The Pacific Sutera Hotel features a golf course and a marina. You can visit the spa to be pampered with massages, facials or aromatherapy. Other highlights at this luxurious resort include 3 outdoor pools, a poolside bar and a fitness centre. The pool and family-friendly amenities get good marks from fellow travellers.

Languages

Chinese (Mandarin), English, Indonesian, Japanese, Korean, Malay

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Safe & Clean (Malaysia)
Follows the industry cleaning and disinfection practices of COVID-19 Guidelines (WHO)

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, dinner and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 500 units
  • Arranged over 12 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until midnight
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • All guests, including children, are required to present a valid government-issued ID card at check-in. Valid passport is accepted.
  • This property’s New Year's Eve gala dinner fee is included in the room rate for 2 persons on December 31, 2022. Additional fees of MYR 288 per adult and MYR 144 per child (6-11 years old) apply for guests exceeding this number.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cots (infant beds)
  • Babysitting*
  • Supervised childcare*
  • Children's club*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free on-site self-parking
  • Wheelchair-accessible parking on site

Off-site

  • Free area shuttle

Other information

  • Designated smoking area (fines apply)

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:30 AM
  • Poolside bar
  • Swim-up bar
  • 24-hour room service

Travelling with children

  • Children's club (surcharge)
  • Children's pool
  • Water slide
  • Free local shuttle
  • Playground
  • Supervised childcare (surcharge)
  • Local/corner shop

What to do

  • On a private beach
  • Tennis
  • Fitness classes
  • Yoga classes
  • Racquetball/squash
  • Volleyball
  • Golfing
  • Pool table
  • Scuba-diving nearby

Working away

  • Business centre
  • Meeting rooms
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car hire
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Porter/bellhop
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 1999
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness centre
  • 27 holes of golf
  • Golf driving range on site
  • 3 outdoor pools
  • Arcade/games room
  • Full-service spa
  • 3 indoor tennis courts
  • Marina
  • 3 outdoor tennis courts
  • Sauna
  • Massage/treatment rooms
  • Water slide

Accessibility

  • Wheelchair accessible
  • Lift
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

Languages

  • Chinese (Mandarin)
  • English
  • Indonesian
  • Japanese
  • Korean
  • Malay

Room amenities

Be entertained

  • LCD television
  • Premium satellite channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Dressing gowns and slippers
  • Iron/ironing board

Sleep well

  • Memory-foam mattress
  • Bed sheets provided

Freshen up

  • Deep-soaking bath
  • Separate bath and shower
  • Rainfall shower heads
  • Bidet
  • Designer toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired Internet
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Body Senses By Mandara has massage/treatment rooms. Services include facials and manicures and pedicures. The spa is equipped with a sauna and a spa tub. A variety of treatment therapies are provided, including aromatherapy.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property from 1 January 2023. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

Optional extras

  • Buffet breakfast is offered for an extra charge of MYR 66 for adults and MYR 33 for children (approximately)
  • Late check-in between noon and 6:00 PM can be arranged for an extra charge

Children & extra beds

  • Supervised childcare is available for an extra charge
  • Babysitting is available for an extra charge
  • Children's club access is available for an extra charge

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Safe & Clean (Malaysia) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (WHO).

Policies

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts major credit cards, debit cards and cash.

A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December.

Also known as

Hotel Pacific Sutera
Pacific Sutera
Pacific Sutera Hotel
Pacific Sutera Hotel Kota Kinabalu
Pacific Sutera Kota Kinabalu
Sutera Hotel
Sutera Pacific
Sutera Pacific Hotel
The Pacific Sutera Resort
The Pacific Sutera Hotel Resort
The Pacific Sutera Hotel Kota Kinabalu
The Pacific Sutera Hotel Resort Kota Kinabalu

Frequently asked questions

Does The Pacific Sutera Hotel offer free cancellation for a full refund?
Yes, The Pacific Sutera Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at The Pacific Sutera Hotel?
As of 8 December 2022, prices found for a 1-night stay for 2 adults at The Pacific Sutera Hotel on 29 December 2022 start from S$115, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at The Pacific Sutera Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at The Pacific Sutera Hotel?
Yes, there are 3 outdoor pools and a children's pool.
Are pets allowed at The Pacific Sutera Hotel?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at The Pacific Sutera Hotel?
Yes, there's free self parking.
What are the check-in and check-out times at The Pacific Sutera Hotel?
You can check in from 3:00 PM - midnight. Check-out time is noon.
What is there to do at The Pacific Sutera Hotel and nearby?
Tee off at the on-site golf course, and improve your game on the tennis courts. Additional recreation on-site includes aerobics , racquetball/squash and volleyball. Indulge in a treatment at the spa and enjoy a swim in one of the 3 outdoor swimming pools. The Pacific Sutera Hotel also has a private beach, a water slide and a sauna, as well as a fitness centre, an arcade and a garden.
Are there restaurants at or near The Pacific Sutera Hotel?
Yes. Nearby restaurants include Silk Garden (6-min walk), Cafe Boleh (6-min walk) and Breeze Beach Club (7-min walk).
Does The Pacific Sutera Hotel have rooms with private hot tubs?
Yes, each room has a deep-soaking bath.
What's the area around The Pacific Sutera Hotel like?
The Pacific Sutera Hotel is located on the boardwalk in Downtown Kota Kinabalu, a short 17-minute walk from Imago Shopping Mall and 5 minutes' walk from Sutera Harbour. Travellers say that this resort is in a good location.

Overall score and ratings

8.2

Very good

8.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.3/10

Eco-friendliness

10/10 Exceptional

Deluxe getaway.
Lovely upmarket hotel/ resort. Great breakfast every morning with lots of options and different choices each day. Staff were friendly and welcoming .the pool was clean was fantastic. Lots of sunny and also shaded seating options. The bed was comfortable. Rooms spacious. We enjoyed the high tea, food was lovely and the veiws amazing. Dinner one night in the restaurant was lux. Food amazing, our server ' Karen' was so friendly and was attentive. We had a nice chat too. Overall a really nice place to stay. Highly recommended.
Andrea, 7-night trip
Verified Hotels.com guest review

8/10 Very good

the location is near the town area. the room is clean
Chun Nei Jenne, 3-night trip
Verified Expedia guest review

6/10 Good

TV only had 1 cable channel AXN, all other cable channels not available. No coffee & tea facilities in room. Elevator to 1st floor not working and to get to the beach, had to climb down stairs, not good for my knees.
Soei Choo Rosemary Monica, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Hotel with very good security. Room is clean and spacious. A lot of greenery with beautiful sea view. Breakfast is good and location of the hotel is very convenient to travel to the city.
Ling, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Love the nature,the cozy room,and the majestic sunset
nurulasyikin, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Amazing
nurulasyikin, 2-night family trip
Verified Hotels.com guest review

6/10 Good

Lee, 2-night trip
Verified Expedia guest review

2/10 Poor

yeong hau, 2-night trip
Verified Expedia guest review

2/10 Poor

Joil, 1-night trip
Verified Hotels.com guest review

8/10 Very good

1-night trip
Verified Hotels.com guest review