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Hotel Faustino Gran - Relais & Chateaux

5.0 star property
Waterfront hotel with spa, near Cathedral of Menorca

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Photo gallery for Hotel Faustino Gran - Relais & Chateaux

Terrace/patio
Seasonal outdoor pool, pool umbrellas, pool loungers
Flat-screen TV, iPod dock
Seasonal outdoor pool, pool umbrellas, pool loungers
Flat-screen TV, iPod dock
Faustino Gran's picturesque setting near Cathedral of Menorca, offers a luxurious getaway. Take advantage of the attached winery, indulge in Mediterranean cuisine at Agua or unwind with body treatments at the spa. With activities like motor boating and cycling nearby and 2 poolside bars on site to enjoy after an al fresco dinner.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Airport transfer
  • Pool
  • Non-smoking
  • Parking available
  • Bar
  • Spa

Main amenities (12)

  • Daily housekeeping
  • Winery
  • Near the beach
  • Restaurants and 2 poolside bars
  • 2 bars/lounges
  • Full-service spa
  • Outdoor pool access
  • Fitness centre
  • Sauna
  • Steam room
  • Valet parking
  • Seasonal outdoor pool

Feel at home (6)

  • Private bathroom
  • Television
  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Double Room (Historic with Spa Access)

Premium bedding, minibar, in-room safe, desk

Double Room (Historic with Spa Access)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Pillow menu
Premium bedding
Designer toiletries
Hairdryer
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite with Spa Access

Premium bedding, minibar, in-room safe, desk

Junior Suite with Spa Access

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Pillow menu
Separate bedroom
Premium bedding
Designer toiletries
  • 49 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Villa, Private Pool with Spa Access

Pool

Villa, Private Pool with Spa Access

Highlights

Garden
Furnished balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Private pool
Air conditioning
Free cots/infant beds
  • 282 sq m
  • Sea view
  • Sleeps 7
  • 7 Single Beds

View all photos for Deluxe Premium Room, Harbor View with Spa Access

Premium bedding, minibar, in-room safe, desk

Deluxe Premium Room, Harbor View with Spa Access

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Pillow menu
Premium bedding
Hairdryer
Private bathroom
  • 35 sq m
  • Harbour view
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Room with Spa Access

Premium bedding, minibar, in-room safe, desk

Superior Room with Spa Access

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Pillow menu
Premium bedding
Hairdryer
Private bathroom
  • 30 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Single Room with Spa access

Premium bedding, minibar, in-room safe, desk

Single Room with Spa access

Highlights

Soundproofed
Sauna
Air conditioning
Flat-screen TV
Pillow menu
Premium bedding
Designer toiletries
Hairdryer
  • 15 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Standard Double Room, Patio with Spa access

Premium bedding, minibar, in-room safe, desk

Standard Double Room, Patio with Spa access

Highlights

Deck/patio
Garden
Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Pillow menu
Premium bedding
  • 20 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Double Room with Spa Access

Premium bedding, minibar, in-room safe, desk

Double Room with Spa Access

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Pillow menu
Premium bedding
Designer toiletries
Hairdryer
  • 23 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Suite, 2 Bedrooms with Spa access

Premium bedding, minibar, in-room safe, desk

Suite, 2 Bedrooms with Spa access

Highlights

Patio
Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Pillow menu
2 bedrooms
Premium bedding
  • 67 sq m
  • Sea view
  • Sleeps 4
  • 1 Double Bed

View all photos for Suite, Terrace with Spa Access

Premium bedding, minibar, in-room safe, desk

Suite, Terrace with Spa Access

Highlights

Terrace
Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Pillow menu
Premium bedding
Designer toiletries
  • 55 sq m
  • Sea view
  • Sleeps 3
  • 1 Double Bed

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About the area

Map
Calle Sa Muradeta 22, Ciutadella de Menorca, Menorca, 7760

What's nearby

  • Cathedral of Menorca - 2 min walk - 0.2 km
  • Puerto de Ciutadella de Menorca - 6 min walk - 0.5 km
  • Ciutadella Lighthouse - 5 min drive - 2.4 km
  • Cala en Blanes - 17 min drive - 4.3 km
  • Cala Macarella Beach - 35 min drive - 15.4 km

Getting around

  • Mahon (MAH-Minorca) - 56 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Beach shuttle (surcharge)

Restaurants

  • ‪Imperi - ‬3 min walk
  • ‪S'amarador - ‬2 min walk
  • ‪Cas Consol - ‬2 min walk
  • ‪Triton - ‬4 min walk
  • ‪Cafe Balear - ‬3 min walk

About this property

Hotel Faustino Gran - Relais & Chateaux

Hotel Faustino Gran - Relais & Chateaux features a winery and puts you within a 10-minute walk of Puerto de Ciutadella de Menorca. Guests can visit the spa to indulge in hot stone massages, aromatherapy or reflexology, and Mediterranean cuisine is served at Agua, which is open for breakfast, lunch and dinner. Other highlights at this luxurious hotel include 2 poolside bars, a fitness centre and a sauna.

Languages

Catalan, English, French, German, Spanish

At a glance

DONE

Hotel size

    • 48 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: 11:00 AM
    • Late check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is 11:00 AM
DONE

Special check-in instructions

    • This property offers transfers from the cruise terminal, ferry terminal and airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Uncovered on-site valet parking (EUR 60 per day)
DONE

Transfers

    • Airport shuttle (available 24 hours)*
    • Cruise terminal shuttle*
    • Ferry terminal shuttle*
DONE

Off-site

    • Area shuttle*
    • Beach shuttle*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • 2 bars/lounges
  • 2 poolside bars
  • Restaurant
  • Swim-up bar
  • Coffee shop
  • Private dining
  • Private picnics
  • Room service (limited hours)
  • Snack bar/deli

What to do

  • Beach shuttle (surcharge)
  • Horse riding/hire
  • Boat tours
  • Motor boating
  • Personal watercraft (motorised)
  • Beach nearby
  • Access to nearby outdoor pool
  • Bike rentals nearby
  • Ecotours nearby
  • Hiking/biking trails nearby
  • Horse riding nearby
  • Scuba-diving nearby
  • Scooter/moped hire nearby

Working away

  • Meeting room

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Beach shuttle (surcharge)
  • Bike hire
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • 3 buildings/towers
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Fitness centre
  • Seasonal outdoor pool
  • Full-service spa
  • Sauna
  • Steam room
  • Winery on-site
  • Wine-tasting room
  • Banquet hall

Room amenities

Be entertained

  • IPod docking station
  • 32-inch flat-screen TV

Home comfort

  • Air conditioning
  • Minibar
  • Bathrobes and slippers

Sleep well

  • Pillow menu
  • Soundproofed rooms
  • Premium bedding

Freshen up

  • Private bathroom
  • Shower only
  • Designer toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Champagne service
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

The on-site spa has couples treatment room(s). Services include hot stone massages, facials, body wraps and body treatments. The spa is equipped with a sauna, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Dining

Agua – Overlooking the garden, this fine-dining restaurant specialises in Mediterranean cuisine and serves breakfast, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting).

Awards and affiliations

The property is a member of Relais & Chateaux.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50% after the 8th night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November to 30 April, EUR 1.10 per person, per night, up to 8 nights. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May to 31 October, EUR 4.40 per person, per night, up to 8 nights. This tax does not apply to children under 16 years of age.

Optional extras

  • Airport shuttle service is offered for an extra charge of EUR 95 per vehicle (one-way. Maximum occupancy 4)
  • Cruise ship terminal shuttle and ferry terminal shuttle services are offered for an extra charge
  • Local area shuttle and beach shuttle services are offered for an extra charge

Renovations and closures

This property is closed from 3 November 2024 to 9 April 2025 (dates subject to change).
The property is closed between 30 October and 27 March.

Children & extra beds

  • Rollaway beds are available for EUR 100.0 per night
  • Airport shuttle service for children costs EUR 95 (one-way)

Parking

  • Uncovered valet parking costs EUR 60 per day

Pool, spa, & gym (if applicable)

  • The seasonal pool is open from April to October
  • Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property does not have lifts.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express
Cash transactions at this property cannot exceed EUR 1000 owing to national regulations. For further details, please contact the property using information on the booking confirmation.

Also known as

Hotel Can Faustino Ciutadella de Menorca
Hotel Can Faustino
Can Faustino Ciutadella de Menorca
Can Faustino

Frequently asked questions

Is Hotel Faustino Gran - Relais & Chateaux currently open?

This property is closed from 3 November 2024 to 9 April 2025 (dates subject to change).

Does Hotel Faustino Gran - Relais & Chateaux offer free cancellation for a full refund?

Yes, Hotel Faustino Gran - Relais & Chateaux does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Hotel Faustino Gran - Relais & Chateaux?

Yes, there's a seasonal outdoor pool.

Are pets allowed at Hotel Faustino Gran - Relais & Chateaux?

Sorry, pets aren't allowed.

Is parking offered on site at Hotel Faustino Gran - Relais & Chateaux?

Yes. Valet parking costs EUR 60 per day.

Is an airport shuttle service offered by Hotel Faustino Gran - Relais & Chateaux?

Yes, an airport shuttle is available. The charge is EUR 95 per vehicle one-way.

What are the check-in and check-out times at Hotel Faustino Gran - Relais & Chateaux?

Check-in start time: 3:00 PM; check-in end time: 11:00 AM. Check-out time is 11:00 AM.

What is there to do at Hotel Faustino Gran - Relais & Chateaux and nearby?

Have fun with on-site activities such as horse riding and motor-boating. Additional recreation nearby includes cave exploring and ecotours. Indulge in a treatment at the spa and enjoy other amenities such as 2 poolside bars and 2 bars. Hotel Faustino Gran - Relais & Chateaux also has a winery, a sauna and a steam room, as well as a garden and access to a nearby outdoor pool.

Are there restaurants at or near Hotel Faustino Gran - Relais & Chateaux?

Yes, Agua offers al fresco dining, Mediterranean cuisine and garden views.

What's the area around Hotel Faustino Gran - Relais & Chateaux like?

Hotel Faustino Gran - Relais & Chateaux is located on the boardwalk, a short 6-minute walk from Puerto de Ciutadella de Menorca and 4 minutes' walk from Fornells Tower.

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Hotel Faustino Gran - Relais & Chateaux Reviews

Reviews

9.6

Exceptional

10/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Exceptional

We had a very relaxing five-night stay at Gran Faustino. The hotel is elegant, the staff are very friendly and the location in the quiet back streets is perfect for exploring Ciutadella on foot. Highly recommended.
William, 5-night trip

10/10 Exceptional

Very relaxing and the staff were very attentive.
Cynthia, 3-night trip

10/10 Exceptional

Great place to stay in the middle of Ciutadella. Staff wonderful and welcoming.
David, 3-night trip

10/10 Exceptional

Perfect
My husband and I cannot say enough about this hotel. Beautiful location and surroundings, the staff and the Manager make you feel so welcomed and special. Breakfast was great, we chose to eat dinner at the hotel restaurant one evening which was also very good. So many details taken care of at this place - we will be back!
David and Jenny, 2-night trip

10/10 Exceptional

Location location. Location Within a few hundred yards of the harbour , the cathedral, the shops , in the old city This former royal palace is excellent in all areas Highlights include the private booking of the steam room sauna and indoor pool in an underground cave and a day out in their country estate with a lavish picnic in peaceful grounds Highly recommend this hotel
Gillian Margaret, 7-night trip

10/10 Exceptional

Highly recommend!! Thoroughly deserves 5* From the moment I arrived the staff were friendly and helpful. The hotel is situated in a very convenient position for exploring the city and all it has to offer. Ciutadella is very safe, historically interesting, clean and pretty with good transport links to the rest of the island. There are a good variety of restaurants within close proximity as well as the excellent one at the Faustino. Breakfasts can be eaten on the terrace which is a joy! There is a lovely continental style cold buffet as well as an excellent selection of hot choices, the staff are only too happy to try and accommodate your needs. The hotel is split over 3 buildings which are all within about 100 meters of the main building. Each has its own character, they are quiet and beautifully designed. There is a lovely pool and terrace area in the gardens of the main hotel and also, a smaller beautifully secluded one in Can Llorenc . Both were a peaceful haven after a busy mornings sightseeing. I will definitely be returning to the Faustino Gran and all it has to offer.
Susan, 7-night trip

10/10 Exceptional

Fantastic hotel!
What a nice and classy hotel! We had the most wonderful stay here. Everything was just perfect and the staff did everything to make our stay as good as possible 🙂 We rented their boat for the day and had a super day together with their skipper Lluis 😃 The pool in their other building is probably the most beautiful pool area we’ve ever seen 😍 The restaurant was very beautiful and had a great atmosphere with a pianist playing. Our suite terrace had a perfect view over both the cathedral and the harbor 👌 This hotel is now in our top 5 list of best hotels we have ever visited 😃 Will definitely come back!
View from our terrace
Henrik, 3-night trip

10/10 Exceptional

Our room was formidable but it was in other building. We need to walk 1 block to have breakfast. It was not far but we are not notified when we did the booking
2-night trip

10/10 Exceptional

A Fabulous Experience.
A beautiful hotel in the heart of old town, walking distance from the harbour, main square and laberinth of streets for shops, bars and restaurants. Although well occupied, we never felt crowded, with a sizeable team on hand for anything we needed, guided by a very attentive general manager. The main entrance is on a very narrow road to the front so it would have been be wise to call reception just before arrival - they would probably have greeted us to assist with the luggage before driving off to park. In truth however, we didn’t need the car during our stay, so if we had only been saying here during our week, a taxi or airport transfer would have made more sense. Overall, a fabulous experience and highly recommended - we hope to be lucky enough to return in the future.
Shady pool
Our harbour view
E, 2-night trip

6/10 Good

The Faustino Gran is a beautiful property, with lovely staff. But it was let down by a consistently chaotic breakfast service, and a food a beverage offering that generally did not live up to the price-point or what you would generally expect from a R&C hotel. The breakfast service was understaffed for the number of guests, making it consistently hard to get seated and order a coffee, and on more than one occasion hard to get a table prepared with cutlery or a menu. This was consistently the case over a five night stay - we decided to skip breakfast on the last morning because (despite our lovely waitresses) it just took too long every day previously. We had high expectations of dinner, which we booked on our first night, but despite the lovely staff and setting we were very disappointed by the standard of food - far from good enough for the price and out of sync with the generally excellent standard in Ciutadela. Rice was seriously undercooked, burrata salad way too cold, as if pre-prepared and taken from the fridge. Similarly, it was sometimes hard to get drinks from the cocktail bar due to staffing, no pool-side service, and the same classic cocktails varied depending on who made them. There are noise issues in the rooms facing the port, where we stayed. While the port nightlife is out of the hotel’s control, investment in better sound proofing would help. Despite these issues, the hotel is beautiful, well located, with helpful and friendly staff who did their best.
5-night trip

10/10 Exceptional

Établissement d'exception raffiné
Joan, 2-night trip

10/10 Exceptional

Francisco, 3-night trip

10/10 Exceptional

Experiencia unica
Experiência incrível em um lugar fora do comum
Marcelo, 3-night trip

10/10 Exceptional

Hotel Lindo
Hotel ótimo, localização ToP, quarto lindo, equipe maravilhosa, comida deliciosa
Vera Lucia, 3-night trip

10/10 Exceptional

osung, 6-night trip

10/10 Exceptional

Hai, 4-night trip

10/10 Exceptional

Paul, 6-night trip

4/10 Fair

RACHEL, 2-night trip

10/10 Exceptional

Mohannad, 2-night trip

10/10 Exceptional

Un séjour inoubliable
Un séjour inoubliable dans ce havre de paix et de sérénité en plein cœur de la ville. Nous étions dans la partie secondaire à quelques maisons de l'accueil. Une ancienne maison de l'évêque juste à côté de la cathédrale. Tout et beau et décoré avec goût. Le personnel aux petits soins avec vous. Le spa est caché dans une cave souterraine. Nous n'avons pas testé les piscines mais elles étaient chauffées.
Herve, 2-night trip

10/10 Exceptional

Perfecto simplemente
Ha sido muy agradable nuestra estancia en el hotel, hubiese querido quedarme más tiempo! El servicio es excelente, todos son muy amables y a la escucha. La comida es excelente, el spa es muy bonito y la ventaja de poder reservar para evitar aglomeraciones es ideal. Los mejores consejos del concierge. La habitación muy cómoda, amplia, el baño es como una segunda habitación es muy grande. Las amenidades muy completas. Lo único que faltaría sería un servicio de turndown por las noches, pero ya es un 100 a nivel servicio.
Claudia, 2-night trip

10/10 Exceptional

Quel rafinement !
Quel rafinement ! En plein centre de Ciutadella, une splendide batisse avac patio arboré et piscine. Decoration tres raffinée, petit dejeuner somptueux, chambre magique avec vue sur le port. Meme le Spa creusé dans la roche est sublime. Certains pourraient etre genés par le bruit des fetes alentours maus c'est le prix à payer pour etre au cebrre de cette superbe ville. Bravo à l'equipe internationale qui sont de vrais pro du service.
Arnaud, 2-night trip

10/10 Exceptional

Quel établissement
Très bel hôtel dans une bâtisse idéalement située au port de Ciutadella. C’est beau, le service est excellent, les petits déjeuners sont parfaits. Bref c’est précis et irréprochable
David, 3-night trip

8/10 Very good

Margot, 1-night trip

8/10 Very good

Poolmenyn var mindre bra. Club sandwich hade inte. Ens rostat bröd och bara en kyckling med Oliver, inget annat.
1-night trip