Hanoi Old Town Hotel - Hanoi

I picked the hotel mainly as I was in the Old Quarter The hotel is clean and ideal for visiting Hanoi. Staff were very friendly and the pick up from the airport was ideal and saved me any hassle. Would stay again

Great location in the Old Quarter close to everything. The room was clean and spacious. The staff were very friendly and helpful. I would stay there again

Got of the plane from north america 12 hours off my home time zone. Was a great place to stay to get acclimatized for a couple days then move on to explore the south. Will definitely be back for a night before flight home from Hanoi

Wonderful place and amazing staff!! Would definitely recommend to anyone

Staff seemed really keen to be helpful. And the bed was huge and comfy. That's where positives end. Overall the room and bathroom had an old, an not very pleasant feel. The room door was mostly glass, only covered by a curtain. The door had to be slammed to get shut - and from what I heard, other rooms on my floor were the same. Plenty of stains on curtains. Shower outflow didn't work properly, and shower door didn't fully close so the water flowed through the rest of bathroom. Bathroom had two big holes in the wall (c20x20cm) - fully open to the outside, and the bathroom door had built-in vents, so the air and noise from outside went all the way to the room. Overall, I was disappointed and unsure how the other high ratings were achieved. Having a good staff is all fine, but if you skip on upkeep and maintenance, the quality of the accomodation goes down.

We had a lovely stay here. The staff were so attentive and helped us to arrange a taxi service via email as soon as we placed our booking! The breakfast was great and the hotel is in a great location :)

Very friendly and helpful staff. Lili, Long, Kindi, Lisa were always there to assist and advise on my hotel stay and booking my wonderful 3D-2N trip to Sapa - very helpful people and work hard to ensure your stay is memorable. Thanks also to Trang & Sang who provide a wonderful breakfast service with a smile - buffet and you can order from the menu - all very good. And thanks to Thien and others who assist you with luggage and security at the front door. Overall, the hotel is in a good location in the old town, the room was very good with the ability to open the windows and the staff were a delight to deal with. If I return to Hanoi, I would certainly look to stay there again in the future.

We had a great experience - extremely helpful, but not pushy. Clean well equipped rooms. Great breakfasts. We will be back!

Comfortable friendly always ready to make you feel homely and respected with smile. Always wanted to come back.

Very friendly and helpful welcome which made the stay at the hotel very comfortable.