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New Palm Tree Hotel

3.0 star property
Hotel with 2 restaurants, near Holy Ghost Cathedral

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for New Palm Tree Hotel

Balcony
Café
Lobby
View from room
Exterior

Reviews

6.0 out of 10

Good

Popular amenities

  • Airport transfer
    Airport transfer
  • Connecting rooms available
    Connecting rooms available
  • Free breakfast
    Free breakfast
  • 24/7 front desk
    24/7 front desk
  • Laundry facilities
    Laundry facilities
  • Air conditioning
    Air conditioning
Main amenities
  • Daily housekeeping
  • 2 restaurants
  • Rooftop terrace
  • 24-hour room service
  • Coffee shop/cafe
  • Business centre
  • Airport shuttle
  • 24-hour front desk
  • Coffee/tea in a common area
  • Air conditioning
  • Front desk safe
  • ATM/banking services
Feel at home
  • Fridge
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Daily housekeeping
  • Laundry facilities

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Twin Room

Building design

Twin Room

Highlights

Air conditioning
Connecting rooms available
Fridge
TV
Ceiling fan
Private bathroom
In-room safe
Desk
  • 6 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Double Room

In-room safe, desk, free WiFi

Standard Double Room

Highlights

Air conditioning
Connecting rooms available
Fridge
TV
Ceiling fan
Private bathroom
In-room safe
Desk
  • 6 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Triple Room

In-room safe, desk, free WiFi

Triple Room

Highlights

Air conditioning
Connecting rooms available
Fridge
TV
Ceiling fan
Private bathroom
In-room safe
Desk
  • 8 sq m
  • City view
  • Sleeps 3
  • 3 Single Beds

View all photos for Deluxe Quadruple Room, Multiple Beds, Non Smoking, Terrace

In-room safe, desk, free WiFi

Deluxe Quadruple Room, Multiple Beds, Non Smoking, Terrace

Highlights

Terrace
Air conditioning
Connecting rooms available
Fridge
TV
Ceiling fan
Private bathroom
In-room safe
  • 45 sq m
  • Sea view
  • Sleeps 5
  • 1 King Bed and 3 Single Beds

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About the area

Map
Nkrumah Road (old Fort Jesus road), Mombasa Old Town, Mombasa, 80100

What's nearby

  • Shree Cutch Satsang Swaminarayan Temple - 16 min walk - 1.4 km
  • Fort Jesus - 17 min walk - 1.5 km
  • Mombasa Island - 2 min drive - 1.9 km
  • Mombasa Marine National Park - 6 min drive - 6.3 km
  • Nyali Beach - 25 min drive - 9.8 km

Getting around

  • Mombasa (MBA-Moi Intl.) - 24 min drive
  • Ukunda (UKA) - 65 min drive
  • Vipingo (VPG) - 66 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Mackinon Market (Markiti) - ‬11 min walk
  • ‪Blue Room Restaurant and Ice Cream Parlour - ‬8 min walk
  • ‪Barka Restaurant - ‬6 min walk
  • ‪Tarboush Cafe - ‬4 min walk
  • ‪Qaffee Point - ‬6 min walk

About this property

New Palm Tree Hotel

Take in the views from the rooftop terrace when you stay at New Palm Tree Hotel. For a bite to eat, guests can visit Kitobero Cafe, one of 2 restaurants, which serves African cuisine and is open for lunch.

Languages

English, German

At a glance

Hotel size

  • 30 rooms
  • Arranged over 2 floors

Arriving/Leaving

  • Check-in start time: noon; check-in end time: 4 AM
  • Express check-in/out available
  • Check-out time is 10 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • No cots (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in rooms

Parking

  • Free on-site self-parking

Transfers

  • Airport shuttle (available 24 hours)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free cooked-to-order breakfast each morning 7:00 AM–9:00 AM
  • 2 restaurants
  • Coffee shop
  • Coffee/tea in a common area
  • 24-hour room service

Working away

  • Business centre
  • Meeting room

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Laundry facilities
  • Free newspapers in reception
  • Luggage storage
  • Porter/bellhop

Facilities

  • 1 building/tower
  • Built in 1954
  • ATM/banking
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Picnic area
  • Television in common areas
  • Colonial architecture

Room amenities

Be entertained

  • 21-inch TV

Home comfort

  • Air conditioning
  • Ceiling fan

Freshen up

  • Private bathroom
  • Shower only
  • Towels

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Fridge

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

Kitobero Cafe – This restaurant specialises in African cuisine and only serves lunch.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of KES 1500 per vehicle (one way)

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property does not have lifts.
This property accepts credit cards, debit cards and cash.

Also known as

New Palm Hotel
New Palm Tree
New Palm Tree Hotel
New Palm Tree Hotel Mombasa
New Palm Tree Mombasa
New Palm Tree Hotel Hotel
New Palm Tree Hotel Mombasa
New Palm Tree Hotel Hotel Mombasa

Frequently asked questions

Does New Palm Tree Hotel offer free cancellation for a full refund?
Yes, New Palm Tree Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at New Palm Tree Hotel?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at New Palm Tree Hotel?
Yes, there's free self parking.
Is an airport shuttle service offered by New Palm Tree Hotel?
Yes, an airport shuttle is available. The charge is KES 1500 per vehicle one way.
What are the check-in and check-out times at New Palm Tree Hotel?
Check-in start time: noon; check-in end time: 4 AM. Check-out time is 10 AM. Express check-in and check-out are available.
What is there to do at New Palm Tree Hotel and nearby?
New Palm Tree Hotel has a picnic area.
Are there restaurants at or near New Palm Tree Hotel?
Yes, there are 2 on-site restaurants, featuring African cuisine.
What's the area around New Palm Tree Hotel like?
New Palm Tree Hotel is in the heart of Mombasa, a short 17-minute walk from Fort Jesus and 5 minutes' walk from Holy Ghost Cathedral.

New Palm Tree Hotel Reviews

Reviews

6.0

Good

6.0/10

Cleanliness

6.8/10

Staff & service

5.2/10

Property conditions & facilities

Reviews

4/10 Fair

to girls from Norwegian
The hotel was not clean. Wifi was bad
MAY, 1-night trip with friends
Verified Hotels.com guest review

2/10 Poor

AWFUL AWFUL
The hotel overbooked and so told us that they didn't have a reservation for us after a long and exhausting journey. Luckily, we found a better hotel near by. AVOID THIS HOTEL.
Hassan, 3-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Steve's review
We were very happy with the location of the hotel from where one can order a Uber or a Tuk Tuk for transport. Supermarkets and shops are within reasonable walking distance. The staff were available to clean the room every day and the room itself was nice an spacious with an ensuite shower room. There were two tables, two chairs as well as a refridgerator and a television. It was nice to have breakfast included which consisted of an omelette, bread,butter, jam, tea coffee, juice etc.
Stephen, 7-night romance trip
Verified Hotels.com guest review

2/10 Poor

Looks good from outside, bedding was nice and chrisp but mosquito net small would not fit on the bed also holes in the nets that place needs major overhaul, lots of noise in the room from traffic outside
2-night trip
Verified Expedia guest review

6/10 Good

good location, fair price, nice terrace
We stayed two nights in separate periods. Once in double and once in triple. The double room faces the roof terrace (internal court) and was quite pleasing. The triple room (room 20) was next to the kitchen and the smell and noise were very disturbing. Overall cleanliness could be definitely improved, and we had both times to ask for towels.
1-night trip
Verified Expedia guest review

4/10 Fair

Not worth the effort.
This place is an absolute hoax, I highly recommend you never stay here unless you love to share your room with cockroaches. Also don't expect your complaints to be addressed and should you find yourself having to check out and requesting your refund, you are given less than 15 mins to vacate as if you were an unruly guest. Kindly delete this place from your database.
Verified Hotels.com guest review

4/10 Fair

No AC
Room was too hot to sleep, unit set at 16c and blew cool at best, fan did not help. Breakfast was ok. Location was central to old town and fort.
P&D, 2-night trip
Verified Expedia guest review

8/10 Very good

Great place for the money.
Joyce , the cleaning lady went out of the way and showed me the supermarket after work. She was always smiling and helping. B
Mariuza, 1-night trip
Verified Hotels.com guest review

2/10 Poor

Dirty, smelly, unpleasent
Almost vomited from the smells. Photos on web of hotel misrepresent how dirty, dingy and disgusting this hotel is. After sleepless night I checked out without compensation. Creepy hotel with zero amenities. Most unpleasant shower and room decor. No internet, no beer sold as it’s Muslim halal hotel. Disgusting hotel
q, 2-night trip
Verified Expedia guest review

10/10 Exceptional

I enjoyed the food most..
it was a good experience being my first visit to mombasa. The staff were very hospitable. The breakfast was good. Though you need to do something about the news..it require New matreses please!
Hillary kipkirui, 2-night trip with friends
Verified Hotels.com guest review

6/10 Good

1-night trip
Verified Hotels.com guest review

8/10 Very good

nice hostel but quite dirty. The rooms are OK-ish but I got an electric shock in the shower because of the electric heater system. The wifi didnt work properly in the rooms. The AC and the ventilator were quite poor, the window in the bathroom was broken and the light over it almost falling. The only window in the room was boarded up. Sadly, I think the price of the rooms is WAY TOO HIGH for the comfort !
clément, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Joshua, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Mombasa Life
Great place and excellent price. Definitely would stay there again. Loved the roof top terrace. Friendly staff and clean rooms. Loved it.
Joshua, 1-night trip with friends
Verified Hotels.com guest review

4/10 Fair

as expected, a good value in a great location
I've stayed here before so I knew what to expect. It was as expected. This is a get-what-you-pay-for hotel. It is inexpensive but in a great location. Nothing special, a little run down, but clean and comfortable.
Verified Hotels.com guest review

8/10 Very good

Centrally located and good charme and character
Super fast check in and check out. Good bed with mosquito net on the upper floor. Though the room was by the road, it was very quiet.
Verified Expedia guest review

6/10 Good

VERY nice staff
It was Ok for the price we payed.
Verified Hotels.com guest review

10/10 Exceptional

A place to be
we enjoyed our stay especially that we had local food that we were familiar with at Ekitobero restaurant
Verified Hotels.com guest review

6/10 Good

Verified Hotels.com guest review

8/10 Very good

Great experience, staff was great
The staff was great and it was a perfect location for exploring old town and the dicks and business district. Great tour of Swahili old town with tour guide who is employed by Fort. Aircon and fan worked great as did television also nice to have a refrigerator in the room . excellent breakfast served out on a very nice open courtyard in the top center of the building open ait, nice plants around. thus place has tons of charm.
Verified Hotels.com guest review

6/10 Good

Good location, dated interior
The hotel is in the area with lots of banks and financial institutions. Its a bit dated inside, but everything works - shower, ceiling fan, air conditioning, fridge, TV. I couldn't get the wi-fi to cooperate much though. Service is quick, willing and polite. The manager is really helpful and even showed me to a really good salon where I had a great pedicure. The breakfast is filling and the beds are clean. There are two quite basic restaurants downstairs and a snackbar area serving soda, hot drinks and cakes. I enjoyed my stay and would stay there again.
Verified Expedia guest review

8/10 Very good

Nice place decent price
Verified Hotels.com guest review

4/10 Fair

A good basic room.
Large room, refrigerator, breakfast and friendly staff.
Verified Expedia guest review

8/10 Very good

Verified Hotels.com guest review

4/10 Fair

Good location, great staff but below average rooms
Staff are helpful and breakfast is good. The rooms condition and clealiness can be improved tremendously but at the special rate, guess the stay matched the cash.
Verified Hotels.com guest review