First of all, the room had no trash receptacles...no trash cans, trash boxes...nothing. I had to use a plastic bag from the store to place my trash in for 3 nights. The lady at the front desk stated that they ordered trashcans because the guests keep taking them. Secondly, the bathroom looked like it hadn't been touched in days. There was a noticeable long, black hair on the shower handle. And when I complained about the dirty bathroom, they said they'd clean it up but when I returned to my room the hair seemed to be tucked behind the shower handle and not cleaned thoroughly. Third of all, the maintenance man power-washed the walkways and common areas in front of our doors while I was taking a nap. When I woke up, there were puddles of water in front of my door near the fridge where the water from outside made its way into my room. I went to complain at the front desk and they gave me towels to clean it up myself.
The staff was nice and it looked like the boss and the boss's boss were present but when I complained about not having trash cans and the bathroom being dirty, they seemed either incredibly helpless or incredibly careless...I couldn't tell the difference. Then I thought to myself that if I would of done more research, then I probably wouldn't have stayed there in the first place. I feel sorry for the "residents" that live there because the service at this facility was a direct representation of how the management feels or felt about their customers. Tragic.....