I thought the location sounded too good to be true, but I was mistaken. This really was just about perfect. The front of the building was less than ten meters from the main square, which is the center of pretty much everything in the tourist part of Cracow. I would not have wanted to be any closer because this place was quiet and the square definitely is not.
My one big complaint is that the wifi was terrible. It kept failing, and I ended up burning through a lot of roaming data without realizing it.
The check-in process is quite intricate, meaning that a slip-up at any stage and you are stuck. I had several. I did not notice that I was supposed to contact them 48 hours in advance, I had trouble figuring out how to contact them from what Hotels.com provided, and my phone refused to load the app that is supposed to deliver the final instructions for getting in. I eventually got an email for their office, and after trying several times to fix the system the person there finally just emailed me what I needed to know. He was sincerely trying, but between the complexity of their process and the information not conveyed through the Hotels.com interface, it was challenging.
The room was basic but clean and functional. That is all I wanted or needed: in a place as wonderful as Cracow, you do not want to waste time sitting in your room.