Verified review
2/10 Poor
27 Jul, 2026
I booked a room here on the 16th July for the 21st. I got here around 915pm after driving from London. I was pretty tired.
The staff here were friendly and polite. I ordered a drink and was handed a phone. The manager/owner informed me that the room I had booked and paid for was ‘double booked’, meaning I had no room at this venue.
I was told - ‘you can get a refund or go to our ‘sister’ hotel. It was another 10 minutes up the road. I went there as I was exhausted.
I got to the second hotel and went to my room. It was not the boutique room with a bath that I had booked. It was a cramped room with a smelly bathroom and a window that faced a security light - with a curtain made of tissue paper apparently. This allowed me to read my book without any of the room lights on at midnight! How fun.
I am aware that hotels have different rooms and styles but I can’t remember a time when I was quite so disappointed. This was an unpleasant and upsetting experience that I will studiously try to avoid in future. I get that mistakes happen but I was offered ‘a drink’ as recompense and basically told ‘have a refund or go to our other hotel’ - it was 915pm in an area that I don’t know, far from most chain hotels. I had no options and I think I was truly done over.
Omar
Omar, 1-night trip
