Mixed but generally positive stay. Apartment was modern, spacious, stylish & comfortable with comfy sofas/pillows, plenty of plugs, patio & thoughtful touches like welcome pack and premium towels. For £249 for 3 nights in a 2-bed, value was decent.
However, several issues affected the stay. Communication relied heavily on external emails for passport submission, entry codes & property info rather than through Hotels.com, which felt inconvenient. We even encountered a family locked out after missing the passport email. Entrance foyer also had an unpleasant smell, though upper floors were fine.
Tea towels were initially thought missing and replacements were sent, but we later found originals hidden in a second welcome pack under the sink behind the bin. Clothes airer was also hidden beside wardrobe. Property manual was useful but easy to miss in email.
Biggest issues were Wi-Fi repeatedly dropping across devices and living room air con buzzing/vibrating roughly every 2 minutes, sometimes vibrating walls. Bedroom units did not do this. Safety concerns included slippery stairs, very hot shower tap that burned me, sharp shower corner, dragging doors & loud pipe noise from neighbouring apartments. Minor cleaning misses included residue in kettle/cups.
Customer service was polite, responsive & tried hard to help. Luggage storage was appreciated. Overall, good potential but held back by noise, Wi-Fi & practical oversights.