Hampton Inn Charleston/Mount Pleasant-Patriots Point - Mount Pleasant

Horrible management! At check-in we as non-smokers, were lied to and told that WE had mistakenly made a reservation for one of their 4 SMOKING rooms and that the smell was so bad they did not recommend trying to stay in the smoking room. They recommended we then find another hotel as they were fully booked as were all of the other hotels in the area since there was a convention in town. After driving all the way to Charleston, they had no idea where we could find another hotel. I then produced a written print out of my hotels.com booking which clearly showed NON-SMOKING and that I had not made a mistake. They then claimed HOTELS.COM had made the error. At this point, I had gotten pretty angry and with other guests arriving, the manager suddenly found us another room as we had originally booked. I have since called Hotels.com and they verified that they had booked the correct non-smoking room. Also, the next morning we got very sick soon after the breakfast. The kitchen staff were not attentive, not keeping the food fresh or refilled while they had their radio playing next door. After that we went elsewhere to get breakfast. Terrible management and terrible experience! In over 20 years, this is my first negative review of any hotel, but this was a horrible experience that no traveler should have to endure!

We really enjoyed our trip, and enjoyed out stay, however our room had some plumbing issues. The toilet we regularly had to open the tank to get it to flush, and we'd report it on our way out for the day, but though our stay we had to take the lid off the tank to get it to function properly. The shower also was very slow to drain so we stood in water to shower. But other than that our stay was lovely, I enjoy Hampton inns because of the coffee and tea they always have out, and the hot breakfast in the morning. Front desk staff was always welcoming and great at recommending restaurants for us.

Our stay was very nice, quite! The hotel was very clean! Breakfast was good and hot! Staff was very friendly! Close to shopping and resturants!!

Amazing!! This is a wonderful place to stay!!

The locations is excellent. They have really good service and breakfast but the hotel needs maintenance, there is a heavy smell of humidity/cigarettes/old furniture in the hallways. The couch in the room had stains so we didn’t use the sofa bed, we had to used an air mattress that I always carried it just in case.

Carpet with hole. Fans running in hallway, paint pealing off ceiling in bathroom. Smells like concrete in hallway. Bed and room was clean, a/c was comfortable.

"Business Center" was a closet with 2 computers and a printer. I did not have my rewards card with me so I never was able to get on the internet. More trouble than it was worth.

We stayed 5 nights at this hotel for our family vacation. The staff was wonderful, the room was clean and the area was amazing. Close to all the great beaches surrounding Charleston!

Great location, Close to Patriots Point. Friendly service and comfortable stay for 1 night.