Best Western Santakos Hotel

Positives: Nice clean hotel. We had a Suite room and the seating area with the floor-to-ceiling glass overlooking the street below was just lovely to sit in. Good Air con. Friendly staff. Comfortable bed. Nice towels. Free parking. Nice location on edge of old town. Walking distance to lots of shops cafes restaurants. Negatives: breakfast was a disappointment. Like it’s good to have it available and it’s enough to keep you full when you have a little bit of everything but overall poor quality. The “hot” food was never hot enough. Bread and pastry’s were sometimes a little bit stale. Reasonable selection of foods though from cereals to yoghurts to fruit to bread. Only 1 coffee machine so there was often a queue. Parking was limited but really good that it was free considering it’s a built up area.

Excellent but I was looking for a hotel on Vilnius not kaunis. Your engine have provided me with that hotel which is very far from Vilnius.

Loved the location near Kaunas Old Town and enjoyed walking around everywhere. Even Laisves al. though being renovated is still walkable to the Devil's museum and the Ciurlionis gallery. Enjoyed the restaurants in Old town and had some great meals.

Staff were amazing. Restaurant food was delicious. Room was clean. Premises was kept n nice. Definitely recommend

We stayed in a twin room for 9 nights, the room was cream, brown and wood, very dark and as my friend was recovering from an operation we spent more time in the room which was modest and quite depressing. The worst part was the noise at night, reading other reviews it seems like it was the air conditioning main pump, it made sleeping,; especially for my friend after surgery; very difficult but that wasn’t all. We had to ask for toilet rolls as we ran out after the room had been serviced, a few times the room wasn't serviced and others when it was the bins were emptied and a quick wipe around the sink. Teas and coffee were in the room but very few and not topped up; we bought our own to keep us going. We left towels on the bathroom floor; not very day; and they weren’t changed. Opening the windows revealed huge cobwebs and the room didn't seem to vacuum at all during our stay. It’s not a hotel I would stay at again, maybe if you are there one night and very tired its manageable but that would be all for me

It’s nice hotel near city centre. Check in and floor staff was very good and cooperative. Breakfast was avg , my 2 days stay coffee machine always had some problem and kitchen staff was not very quick to fix . Building is old but overall it was good

Lovely hotel with older feel and newer amenities. Right in neighborhood. 5 min walk to old town. Good parking. Great breakfast. Helpful reception.

Superb hotel with great service, very helpful staff, great experience, thank you

The receptionist was really helpful and kind. The breakfast was also very good. The only bad thing was the bathroom’s cleanliness. Even after asking the room service to clean it, it still stunk. There also is no ventilation in the room or bathroom at all. I was suggested to open the window to get fresh air.

Excellent location, spacious and comfortable room, breakfast plentiful and staff very helpful once asked.