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West Lake Hillview International Hotel

4.5 star property
Luxury hotel with bar/lounge, near West Lake

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your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for West Lake Hillview International Hotel

Minibar, blackout curtains, cots/infant beds, free wired Internet
Hallway
Lobby
Interior entrance
Deep-soaking bathtub

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • Cots available
  • Pool
  • Non-smoking
  • Spa
  • Free breakfast
Main amenities
  • Rooftop terrace
  • Breakfast available
  • Free train station pick-up
  • Fitness centre
  • Sauna
  • Hot tub
  • Bar/lounge
  • Room service
  • Massage/treatment rooms
  • Conference centre
  • Business centre
  • 24-hour front desk
Feel at home
  • Cots/infant beds available
  • Private bathroom
  • Garden
  • Blackout curtains
  • Lift
  • Minibar

Room options

Available filters for rooms
Showing 17 of 17 rooms

View all photos for Royal Suite

Living area

Royal Suite

Highlights

Air conditioning
LCD TV
Blackout curtains
Cots/infant beds
Private bathroom
Free bottled water
Minibar
Digital channels
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, Hill View

Minibar, blackout curtains, cots/infant beds, free wired Internet

Deluxe Room, Hill View

Highlights

Air conditioning
LCD TV
Blackout curtains
Cots/infant beds
Private bathroom
Free bottled water
Minibar
Digital channels
  • 58 sq m
  • Hill view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Suite

Living area

Suite

Highlights

Air conditioning
LCD TV
Blackout curtains
Cots/infant beds
Private bathroom
Free bottled water
Minibar
Digital channels
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room

Minibar, blackout curtains, cots/infant beds, free wired Internet

Standard Room

Highlights

Air conditioning
LCD TV
Blackout curtains
Cots/infant beds
Private bathroom
Free bottled water
Minibar
Digital channels
  • 42 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Room, Mountain View

Minibar, blackout curtains, cots/infant beds, free wired Internet

Room, Mountain View

Highlights

Air conditioning
LCD TV
Blackout curtains
Cots/infant beds
Private bathroom
Free bottled water
Minibar
Digital channels
  • Mountain view
  • Sleeps 3
  • 1 King Bed

Garden view room

Highlights

Air conditioning
LCD TV
Blackout curtains
Cots/infant beds
Private bathroom
Free bottled water
Minibar
Digital channels
  • 40 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

Romantic Room

Highlights

Air conditioning
LCD TV
Blackout curtains
Cots/infant beds
Private bathroom
Free bottled water
Minibar
Digital channels
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, Hill View

Minibar, blackout curtains, cots/infant beds, free wired Internet

Standard Room, Hill View

Highlights

Air conditioning
LCD TV
Blackout curtains
Cots/infant beds
Private bathroom
Free bottled water
Minibar
Digital channels
  • 30 sq m
  • Hill view
  • Sleeps 3
  • 2 Single Beds

View all photos for Romantic Starry Sky Double Bed Room

Minibar, blackout curtains, cots/infant beds, free wired Internet

Romantic Starry Sky Double Bed Room

  • Sleeps 2
  • 1 Queen Futon

View all photos for King Room With Mountain View

Minibar, blackout curtains, cots/infant beds, free wired Internet

King Room With Mountain View

  • Sleeps 2
  • 1 Queen Bed

View all photos for Romantic Round-bed Room

Minibar, blackout curtains, cots/infant beds, free wired Internet

Romantic Round-bed Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Elegant Single Room

Minibar, blackout curtains, cots/infant beds, free wired Internet

Elegant Single Room

  • Sleeps 1
  • 1 Single Bed

Yuhuang Multi-level Suite

  • Sleeps 2
  • 1 Queen Bed

Superior Twin Room with Mountain View

  • Sleeps 2
  • 2 Single Beds

View all photos for Guestroom

Minibar, blackout curtains, cots/infant beds, free wired Internet

Guestroom

  • Sleeps 2
  • 2 Single Beds

Paul Frank Family Theme Room

  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

Superior King Room with Mountain View

  • Sleeps 2
  • 1 Queen Bed

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Exterior

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Free WiFi
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Air conditioning
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8.8 out of 10, Excellent, (42)
The price is S$62
includes taxes & fees
7 Feb - 8 Feb
UrCove by Hyatt Hangzhou Westlake
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About the area

Map
37 Lianghuafeng Road, Yuhuang Mountain, Hangzhou, Zhejiang, 310001

What's nearby

  • West Lake - 2 min drive
  • Qinghefang Old Street - 4 min drive
  • Broken Bridge - 6 min drive
  • Lingyin Temple - 7 min drive
  • Zhejiang University Yuquan Campus - 8 min drive

Getting around

  • Hangzhou (HGH-Xiaoshan Intl.) - 39 min drive
  • East Railway Station - 12 min drive
  • Hangzhou Station - 13 min drive
  • East Railway Station (East Square) Station - 26 min drive
  • Free train station pickup

Restaurants

  • ‪浙里本味 - ‬4 min drive
  • ‪西湖风味菜馆 - ‬12 min walk
  • ‪南山人家 - ‬2 min drive
  • ‪秋雨咖啡屋 - ‬2 min drive
  • ‪花中城藕香居大酒店 - ‬1 min drive

About this property

West Lake Hillview International Hotel

West Lake Hillview International Hotel features a rooftop terrace and puts you a short five-minute drive from West Lake. You can relax at the Hot tub, work out at the fitness centre or unwind with a drink at the bar/lounge. Other highlights at this luxurious hotel include a sauna and a garden.

At a glance

DONE

Hotel size

    • 189 rooms
    • Arranged over 5 floors
DONE

Arriving/Leaving

    • Check-in time starts at 2 PM
    • Check-out time is 12:30 PM
DONE

Special check-in instructions

    • This property offers transfers from the airport and train station; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free wired internet access in rooms
LOCAL_PARKING

Parking

    • Free on-site self-parking
DONE

Transfers

    • Free train station pickup*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Breakfast available (surcharge)
  • Bar/lounge
  • Room service (limited hours)

What to do

  • Shopping

Working away

  • Business centre
  • Meeting room
  • Conference centre

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Wedding services
  • Porter/bellhop

Facilities

  • Built in 2007
  • ATM/banking
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Fitness centre
  • Swimming pool
  • Hot tub
  • Sauna
  • Massage/treatment rooms

Accessibility

  • Lift

Room amenities

Be entertained

  • LCD television
  • Digital TV channels

Home comfort

  • Air conditioning
  • Minibar

Sleep well

  • Blackout curtains
  • Cot/infant bed available

Freshen up

  • Private bathroom
  • Free toiletries

Stay connected

  • Free wired Internet
  • Phone

Food and drink

  • Free bottled water

Special features

Dining

Western Restaurant – This buffet restaurant serves breakfast, lunch and dinner.

Fees & policies

Optional extras

  • Breakfast is offered for an extra charge of approximately CNY 50 per person

Policies

This property accepts credit cards.
Mobile payment options include: Alipay and WeChat Pay.

Also known as

Hillview International
Hillview International Hotel
West Lake Hillview International
West Lake Hillview International Hotel
West Lake Hillview International Hotel Hangzhou
West Lake Hillview International Hangzhou
West Hillview International
West Hillview Hotel Hangzhou
West Lake Hillview International Hotel Hotel
West Lake Hillview International Hotel Hangzhou
West Lake Hillview International Hotel Hotel Hangzhou

Frequently asked questions

Does West Lake Hillview International Hotel offer free cancellation for a full refund?

Yes, West Lake Hillview International Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at West Lake Hillview International Hotel?

Yes, there's a pool.

Are pets allowed at West Lake Hillview International Hotel?

Sorry, pets aren't allowed.

Is parking offered on site at West Lake Hillview International Hotel?

Yes, there's free self parking.

What are the check-in and check-out times at West Lake Hillview International Hotel?

You can check in starting at 2 PM. Check-out time is 12:30 PM.

What is there to do at West Lake Hillview International Hotel and nearby?

West Lake Hillview International Hotel has a sauna and a fitness centre, as well as a garden.

What's the area around West Lake Hillview International Hotel like?

West Lake Hillview International Hotel is in Xihu, a short 20-minute walk from Hangzhou Zoo and 20 minutes' walk from Leifeng Pagoda.

West Lake Hillview International Hotel Reviews

Reviews

7.4

Good

8.0/10

Cleanliness

7.2/10

Staff & service

7.6/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

2/10 Poor

Not very convenient
It looks like the property is undergoing some renovations. Check-in was done by someone at the reception counter who cannot speak English. He came upto our room, but the key card was not working. We had to go back to the reception to get another card for another room. Wifi password was provided only after we asked for it. But the connection was very bad. No breakfast provided. No restaurants at the hotel. The shower handle at the bathroom was leaking water everywhere. The reception was empty at the time of check-out. We had to wait for 10 - 15 minutes before someone could attend to us.
B, 2-night business trip
Verified Hotels.com guest review

6/10 Good

Location is good. but hotel is not as expected
Not as expected in a touristic area.. staff does not speak English at late night and lights are so dimmed.
Verified Expedia guest review

10/10 Exceptional

Verified Hotels.com guest review

8/10 Very good

Verified Hotels.com guest review

8/10 Very good

IT is a nice hotel with excellent rooms.
Verified Hotels.com guest review

2/10 Poor

Disaster - don't go there
I arrived the hotel late evening, although I had a booked confirmation they didn't not have me on files, I had to beg and plead to get a room. The staff doesn't know one word in English, and was not able to help. I went in the morning to the gym (in another building), all the building was power off and I had to search in the dark. When I got back to the room, there was not boy water ! No hot water !!!!!!!! Restaurant served terrible food Don't go there, sleep in a car if you have to, it would be much better
Verified Orbitz guest review

8/10 Very good

Beautiful Hangzhou
Very comfy hotel but difficult to get back via taxi along the lake. Many taxis but no one stops to pick up. Maybe the hotel should invest in a shuttle van for "on call" pick up. Buffet breakfast was a little lacking for western type serving.
Verified Hotels.com guest review

2/10 Poor

Very disappointing
The location is not near the West Lake as it looked on the map. The staff did not speak any English, which we expected in an "International" hotel and had a difficult time understanding our confirmation and pre-pay situation. It was further from the train station and we had a difficult time getting a cab. The restaurant is not "western and chinese" in my opinion and wasn't even open at 8pm when we arrived. Since there are no decent places to eat near, we went to be hungry. The room was old and very loud. Hotel was not near full but you could hear doors slamming all around and the dogs in the adjacent housing area barked all night. Do not recommend for non-chinese.
Verified Hotels.com guest review

10/10 Exceptional

Verified Hotels.com guest review

2/10 Poor

Not recommanded
There is no hot water in the room. Room is dirty, bathroom is too old and no maintenance. There is no hot water in the room. There is no hot water in the room. There is no hot water in the room. There is no hot water in the room. There is no hot water in the room. There is no hot water in the room.
Verified Expedia guest review

10/10 Exceptional

West Lake Hillview Hotel stay - second time
The breakfast here is quite good with a variety of Chinese and Western choices at the buffet. The service is prompt and friendly. Spacious rooms with varying views in a fairly quiet area. The exercise area is located in a building next to the main building and is reasonably equipped. The setting is very lush, near two tunnels and within comfortable walking distance from the south portion of West Lake, the Hangzhou Zoo, Silk Museum, Jade Emperor Hill, and the Leifeng Pagoda. During the rush hour it was difficult to get a taxi especially when I stayed there on Children’s Day. Also the taxi drivers seemed to need a little extra instruction on the location of the hotel. However, it is a great base to take walking or bicycling tours of a very scenic area. As is often the case the hotel name in Chinese is not the same as the English translation so having the name in Chinese characters, as usual, is helpful for taking a taxi.
Verified Expedia guest review

10/10 Exceptional

Great Hotel!
I've stayed in many hotels around China and this was by far the best hotel I've stayed in... Usually we stay in cheaper hotels, but we've also stayed in a few more expensive ones. All in all, Hillview was awesome and made the rest of my family's stay in China a disappointment because the hotels in the other cities were nothing compared to this one.
Verified Hotels.com guest review

10/10 Exceptional

MORE THAN EXPECTED
it was really beautiful staying on this hotel , the only thing is the breakfast was almost prepared for Chinese " Chinese food" , others was really great. for sure when i come back i will stay in it again .
Verified Orbitz guest review

4/10 Fair

Restaurant Service
there was a big problem with the restaurant and services... servers don't speak english, and don't understand us when we asked for the menu; they brang us the BILL!!! When we asked for a tiramisu, they brang us a BROWNIE and in their opinion, it was absolutely normal... Then, it was difficult to have a correct diner!!!
Verified Hotels.com guest review

4/10 Fair

Disappointed
We reserved 2 rooms at this hotel. One was in great condition and beautifully appointed. The second one was quite disappointting. The room was much smaller without a separate bathroom as the shower and toilet were in cubicles. Even worse the floor around the shower an toilet was rotted away and this hotel is only a couple of years old! We tried to get another room but we were unable to get it changed. To make matters worse the location was such that most taxis refused to take us to the hotel because of the out of the way location.
Verified Expedia guest review

8/10 Very good

West Lake Hillview - beautiful decor
We were upgraded to a really beautiful room, it was in the second building and I would highly recommend staying there. The hotel staff did not speak much English and it was hard communicating with them, this was the hotel's greatest downfall.The hotel has a good restaurant which is quite lucky as its at least a 20 min walk to the lake front where other options are available. Bicycles are available for rent; however, the deposit they require is astronomical.
Verified Hotels.com guest review

6/10 Good

my opinion frankly
First, thank you for following up and hear the opinions and feelings of your customers, this indicates that the paper on your dealings with us. Second my opinion the hotel is good, quiet, clean, and all the staff and workers in the hotel are working with all they can to the convenience of guests, but I was having some disadvantages such as, far from the city, does not have the swimming pool and it's disturbing was the presence of mosquitoes. This is my opinion frankly. Thank you again
Verified Hotels.com guest review

10/10 Exceptional

Excellent service, good rooms, great location
In short excellent. Stayed for 3 nights. Good location, got my train tickets booked right at the hotel, when I needed a taxi to go anywhere, it was arranged for me by reception at short notice. Enjoyed it here!
Verified Hotels.com guest review

10/10 Exceptional

Surprisingly low priced
This hotel is located within comfortable walking distance of XiHu (West Lake). I could jog to the Leifeng Pagoda in about 12 minutes and the National Silk Museum is a two minute walk and the approach to Jade Emperor Hill is about a five minute walk. The room was spacious and well equipped. The area around the hotel is hilly with deep, green scenery. The air conditioning seemed OK though it probably did not do much to remove the humidity in the room. Also, although the hotel's book talks about their fitness area it seemed that they only had a massage area. Overall I enjoyed this hotel and remain suprised at how low cost it is given the location and the room.
Verified Expedia guest review

6/10 Good

West Lake Hillview - inconvenient location
Although the facilties were very nice, and the staff accommodating, it was impossible to get a taxi to take us to the hotel (unless you were willing to pay 100 yuan, when taxis should be using the meter for no more than 20 yuan). During the day, the road outside the hotel became one way down the hillside, and it was then extremely difficult to get a taxi from the hotel. We did a lot of walking...
Verified Hotels.com guest review

8/10 Very good

Need to know language
Hotel staff took 20 minutes to find and confirm the booking, They did not had no knowledge of the reservation, Do not speak English, Besides showing them the reservation confirmation there was nothing we could do, Checking was very frustrating/After that it was beauiful.
Verified Orbitz guest review

10/10 Exceptional

Well appointed rooms and very
Well appointed rooms and very clean. Service on reception could be improved as they had no record of my reservation. dissapointed that Spa facility is for men only. Reasonably priced, quiet location and would consider returning.
Verified HotelClub guest review

10/10 Exceptional

Nice and spacious room with comfortable
Nice and spacious room with comfortable bed. The hotel is a bit far from the Lake, Hangzhou's main attraction but the concierge is very helpful and able to get us taxi. If you know how to take bus K12, you need only a 10-min walk back to the hotel. Bus fare is only RMB2.0.
Verified HotelClub guest review

8/10 Very good

"International"is a bit much.
"International"is a bit much. This hotel focus mainly on chinese guests which you notice because their spoken english is so so. This did not caused me any ploblems!
Verified RatesToGo guest review

4/10 Fair

THE GOOD, THE BAD, AND THE UGLY
THE BAD: We booked the room understanding that we were getting twin beds. We were told there were no twin beds available and we would have to accept one king bed. After several discussions and no way of finding an alternate hotel my 32 year old daughter and I agreed to share a bed. Then we were told that the credit card that [...] accepted to book the room was not accepted and had to be deleted and another used. Asked for toilet paper since there was only a small amount in room. Didn't receive any until the next morning when I physically brought a maid in to show that we were using their kleenex.THE GOOD: Came back to the room after touring to find a bowl of apples and bananas. Lots of amenities. Good mattress. Friendly concierge. THE UGLY: My experience with this booking.
Verified Orbitz guest review