The Westin Bund Center Shanghai - Shanghai

Hotel and service were good. Only downside to this hotel is the distance to the metro.

Hotel amenities were over and beyond, was such a pleasant and comfortable stay. Hotel pros are: overly abundant amenities, outstanding restaurants, super comfortable beds, good air-conditioning room controls, excellent housekeeping service, very spacious rooms. Cons are: definitely needs to have more English/multilingual speaking and understanding staff. Communication could be improved. DEFINITELY recommend booking DIRECTLY on hotel website. Very regretful I booked through third party website. Hotels.com was great for seeing available rooms and comparing hotels, locations, and prices, but falsely advertises things like “Roll away bed available” in rooms that the hotel deems too small for a roll away bed. The actual Westin/hotel website is so much better for giving the most accurate information so there are no “surprises” at check-in. Also, using Hotels.com, or any third parry booking site, makes any emergency changes to reservations (such as delayed or cancelled flights), an impossibility and extraordinarily complicated. Book directly on hotel website to make travel accommodations seamless and less-stressful.

Everything was great - service, breakfast, concierge, room, location, price of room, etc.

Great location, wonderful bedding and nice view. Tried to add breakfast upon check in and thought it was all set, but, ended up having to pay full price for breakfast because it apparently had not been added on and there was no way to add it on the next morning when my room number was not listed. Asked to sit at some empty tables away from breakfast to meet with someone for 30 min and was told no, that I needed to buy something (even though I was a guest, there were dozens of free tables at the end of breakfast, and I asked if I could buy tea and they still said they didn't recommend it). The individuals in Prego were very kind I was happy to have dinner there Twix's. However, the food and beverage were overpriced on hotel property overall. As much as I liked parts of the hotel, I will probably look at different hotels next time just to compare.

Excellent!