2/10 Poor
14 November 2024
Terrible Experience
We stayed at this hotel for a day before our Alaska cruise. The hotel was not even close to as advertised. One half of the hotel complex had a serious fire and was boarded up. That part of the hotel was occupied by homeless people. Our room that we were assigned was being used by someone else when we checked in. We found the room occupied and the bed un-made. There were holes in the walls and the room as dirty. We told the front desk and they gave us another room. The room was not occupied but the condition was the same as the first room they gave us. The included breakfast was straight from the local costco and there were only 2 seats for our group to sit. Our flight was cancelled the day before due to bad weather and we called the hotel to let them know. They told us it would not be a problem. we found out when we got back that they charged us for 2 nights and for two rooms. Not happy at all with the experience and we have had no luck with getting a refund for the unused night.
William
William, 2-night family trip
Verified Hotels.com guest review
