The room was very good, comfortable bed, pillow, clean! Buffet was about 5/10. Eggs had the texture of the "instant eggs" not fresh eggs, fruit was not fresh, coffee was good though. We didn't use the kitchen portion of the room. I booked this hotel via Hotels.com with the price guarantee. Hyatt canx'd the first booking. Hotels.com contacted me promising an equal or better room at the same price. They contacted Hyatt to see if they would accept. They did again, same price per Hotels.com. Arrived at Hotel, checked in by simply showing driver's license and CC used to book with Hotels.com. They scanned my Hyatt rewards QR, gave me key cards. At checkout, I returned the key cards, they said have a nice day and left. No receipt, no mention of double charge, etc. The Hyatt Home Herndon/Reston charged me also plus my Hotels.com charge. Plus Hyatt charged me $47 higher rate and when I contacted Hotels.com they said Hyatt refused to refund saying I personally booked the room. A Lie! This mgt at this hotel is not trustworthy. I contacted CC to put the charge in dispute and seek a refund. I will also contact Hyatt INC inform them of this wrong conduct. Also the responsibility is on HOTELS.COM to make this right, I should not be fighting this battle. Hyatt Home Herndon/Reston is on my BLACK LIST for future.