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Hotel De Susana and Resort

3.0 star property
Valencia hotel with outdoor pool and restaurant

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel De Susana and Resort

Property map
Lobby
Interior
Exterior
Bathroom

Reviews

5.8 out of 10

Popular amenities

  • Pool
  • Non-smoking
  • 24/7 front desk
  • Air conditioning
  • Free parking
  • Free WiFi

Main amenities (8)

  • Housekeeping (on request)
  • Restaurants
  • Outdoor pool
  • Breakfast available
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Garden

Feel at home (6)

  • Private bathroom
  • Garden
  • Terrace
  • Cable TV service
  • Free self-parking
  • Outdoor swimming pools

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Deluxe Room

Free WiFi, bed sheets

Deluxe Room

Highlights

Air conditioning
Flat-screen TV
Private bathroom
Cable channels
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room

Free WiFi, bed sheets

Superior Room

Highlights

Air conditioning
Flat-screen TV
Private bathroom
Cable channels
  • Sleeps 2
  • 2 Single Beds

View all photos for Presidential Room

Bathroom

Presidential Room

Highlights

Air conditioning
Flat-screen TV
Private bathroom
Cable channels
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room

Free WiFi, bed sheets

Executive Room

Highlights

Air conditioning
Flat-screen TV
Private bathroom
Cable channels
  • Sleeps 2
  • 2 Queen Beds

View all photos for Junior Suite

Free WiFi, bed sheets

Junior Suite

Highlights

Air conditioning
Flat-screen TV
Separate bedroom
Private bathroom
Cable channels
  • Sleeps 2
  • 1 Queen Bed and 1 Single Bed

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Free breakfast
Free parking
Free WiFi
Restaurant
9.8 out of 10, Exceptional, (11)
The price is S$52
includes taxes & fees
19 Dec - 20 Dec
Kekehyu Business Hotel
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About the area

Map
Purok 2 Patag Bagontaas, Valencia, Mindanao, 8720

What's nearby

  • Robinsons Valencia - 4 min drive
  • Rizal Park - 6 min drive
  • Valencia City Hall - 7 min drive
  • Valencia Memorial Gardens - 8 min drive
  • Dahilayan Forest Park - 23 min drive

Restaurants

  • ‪Roadhouse Cafe - ‬11 min walk
  • ‪Panagatan Restaurant - ‬4 min drive
  • ‪McDonald's - ‬6 min drive
  • ‪Bigby's Cafe and Restaurant - ‬4 min drive
  • ‪Gerry's Grill - ‬4 min drive

About this property

Hotel De Susana and Resort

When visiting Valencia, Hotel De Susana and Resort is a great choice to consider. Guests can splash around at the outdoor pool or grab a bite to eat at the restaurant. Other highlights include a terrace and a garden.

Languages

English, Filipino

At a glance

Hotel size

  • 31 rooms

Arriving/Leaving

  • Check-in time starts at 2:00 PM
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Local cuisine breakfast (surcharge) each morning 6:30 AM–9:00 AM
  • Restaurant

Services

  • 24-hour front desk

Facilities

  • Garden
  • Terrace
  • An outdoor pool

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Air conditioning

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Towels

Stay connected

  • Free WiFi

More

  • Housekeeping (on request)

Special features

Dining

On-site venue – This restaurant specialises in Filipino cuisine and serves breakfast, lunch and dinner.

Fees & policies

Optional extras

  • Local cuisine breakfast is offered for an extra charge of approximately PHP 160 per person

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 9:00 PM

Policies

This property does not have lifts.
This property accepts cash.

Also known as

De Susana And Resort Valencia
Hotel De Susana and Resort Hotel
Hotel De Susana and Resort Valencia
Hotel De Susana and Resort Hotel Valencia

Frequently asked questions

Does Hotel De Susana and Resort offer free cancellation for a full refund?
Yes, Hotel De Susana and Resort does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hotel De Susana and Resort?
Yes, there's an outdoor pool. Guests have pool access from 7:00 AM to 9:00 PM.
Are pets allowed at Hotel De Susana and Resort?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Hotel De Susana and Resort?
Yes, there's free self parking.
What are the check-in and check-out times at Hotel De Susana and Resort?
You can check in starting at 2:00 PM. Check-out time is noon.
What is there to do at Hotel De Susana and Resort and nearby?
Hotel De Susana and Resort has an outdoor pool and a garden.
Are there restaurants at or near Hotel De Susana and Resort?
Yes, there's an on-site restaurant that offers Filipino cuisine.

Hotel De Susana and Resort Reviews

Reviews

5.8

4.8/10

Cleanliness

5.2/10

Staff & service

6.0/10

Amenities

5.2/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

6/10 Good

If you like cold food and bad service stay here
The receptionist on arrival was great. I had to ask for the lights to be turned on in the corridor upstairs because it wasn’t done. The service in the restaurant was terrible. The food was cold. There were birds flying freely in the restaurant with no attempt to get them out. My food order came out with items missing and never ordered with the kitchen. The Staff didn’t seem to be interested in anything and gave me the wrong beer 2 times. They looked totally bored the whole time.
David, 1-night trip
Verified Hotels.com guest review

8/10 Very good

John, 4-night trip
Verified Hotels.com guest review

2/10 Poor

A rundown property.
William, 2-night romance trip
Verified Expedia guest review

2/10 Poor

Very unclean. We checked out a day early because it was truly that bad. We had a total of two towels and the both had holes and smelled like mildew. I rarely give a bad review but I have to be honest.
Earl, 2-night romance trip
Verified Expedia guest review

8/10 Very good

Very good
Regina, 3-night business trip
Verified Hotels.com guest review

2/10 Poor

I would not recommend this hotel.
1-night family trip
Verified Hotels.com guest review

2/10 Poor

Charito, 1-night trip
Verified Hotels.com guest review

4/10 Fair

8-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Imelda, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

3rd stay here....will be back
Verified Expedia guest review

10/10 Exceptional

Awesome place to chiilax
Beautiful resort - awesome pools and great food
Athanasius, 1-night business trip
Verified Hotels.com guest review

6/10 Good

Staycation
The bed was not that comfy. Bedsheets used were of very low quality. Only one sheet used as bed cover and one very thin sheet as blanket. Wifi was very slow. No working telephone inside the room. Not worth the price.
Mae, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Imee Elaine, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Very good place for small conventions and receptions.
Eli, 1-night romance trip
Verified Expedia guest review

4/10 Fair

The pools were great, very well maintained and clean. Upon entry into the main entry there was water leakage from the ceiling in many places. We ordered the presidential suite and we paid a very high price for this room, but thinking it was the last room available it was the best. How wrong we were. One slightly larger than average room with a couch and a double bed. No security deposit box, room service phone was dead, the tv was blasting loud and no batterys to use the remote control. They said they would replace but never did. Weirdest thing was the wardrobe was inside the bathroom. Bathroom was one of the worst we stayed at for the price tag. The plumbing was terrible. Water kept stalling and stopping in the shower. Hot to cold very fast. The walls were absolutely filthy. Smudge marks from dirty hands and lipstick decorated the walls. They boasted about breakfast but when we arrived we had a small menu and only one meal to choose. I ordered need tapas which was a small plate with half cup of rice and for small slices of beef. Along with a third of a slice of pineapple and a egg. The coffee was free with the orange juice but staff would not refill the almost empty jugs unless more guests arrived. So basically we drank 2 small glasses. Staff would not assist you once your breakfast was served. Upon checking out we complained to staff who already knew about the room problems. But sorry no refunds or partial refunds. The whole experience was absolutely terrible. Scammed good
Andrew, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Great place for vacation good food and nice people
Rogelio, 2-night family trip
Verified Expedia guest review

2/10 Poor

Disappointed
No hot water, asked about it and they said they would send someone up to look at it, they never came, I asked if they cleaned the rooms daily and gave fresh towels daily, they said yes, but never once in my 4 day stay did they come in and clean the room or give fresh towels. The tv in my room stopped working after the first day, the pool was nice, it actually had warm water.
Phillip, 4-night trip
Verified Hotels.com guest review

2/10 Poor

Not worth the price
The photos did not match the room at all, so we paid extra to upgrade to the “presidential suite”. It was large, but poorly maintained, with threadbare towels, a sticky floor, leaking sink, and missing fixtures/appliances. We requested to be moved to another room. The replacement room was cleaner. Showers were lukewarm with barely adequate pressure. Beds were too short - I am 183cm and my feet poked out. They have odd-shaped duvets without covers. Room soundproofing was poor towards the corridors - we were woken early every morning by loud voices and people running outside our room. We were surprised to learn there was no daily room make-up service, apparently it was on request only. We requested it on our third day. They did not replace our towels or replace the empty toilet paper - I think all they did was make the bed. They also left our balcony door open the whole day allowing mosquitos to enter. Our requests for new towels, toilet paper and anti-mosquito spray were handled promptly. Breakfast was very limited local fare - rice and fish/meat, although they did offer some of their not-usually-included a la carte options when we asked about it. Service in the restaurant was good, but availability of menu items was poor. I would instead recommend heading over the road to the Roadhouse Cafe if you stay here. Swimming pools were mixed - one seemed very clean, one was slightly greenish, and one was very green and not in use.
Lewis, 4-night trip
Verified Hotels.com guest review

2/10 Poor

Is there anything not disgusting in this hotel?
Is there anything not disgusting in this hotel?? Well: The breakfast was actually very good. From the moment you enter this property you get dazzled by grandness. Ten entrance way, grand lobby and even the room itself is enormous.. It could easily be one of the most impressive hotels in the country, if it weren't for the terrible state it's in. Bed sheets, seats, bathroom.. even the floor was disgusting. We named the large cockroach in our room "conny" as a joke, but we even didn't dare using the water as the tap seemed to explode on first use (indicating it not being used for a long time and probably containing salmonella).
AEM, 1-night trip
Verified Hotels.com guest review

6/10 Good

C'est pas mal
Aseij Eam, 2-night family trip
Verified Hotels.com guest review

2/10 Poor

Unsatisfied Stay
It’s uncomfortable and lack of good services ,no tv connection and cable,the room is not clean,the pool is not working.And the staff is not knowledgeable of there job.So I’m very disappointed and I can’t recommend this hotel to my friends and relatives.
Pool is not working
Levy, 1-night family trip
Verified Hotels.com guest review