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Kobe Bay Sheraton Hotel & Towers

4.0 star property
Kobe hotel with 4 restaurants and 3 bars/lounges

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Kobe Bay Sheraton Hotel & Towers

Deep-soaking bathtub
View from room
4 restaurants, breakfast, lunch, dinner served; French cuisine
3 bars/lounges
Property amenity

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Onsen
    Onsen
  • Pool
    Pool
  • Airport transfer
    Airport transfer
  • Electric vehicle charging point
    Electric vehicle charging point
  • Bar
    Bar
  • Spa
    Spa
Main amenities
  • Daily housekeeping
  • 4 restaurants and 3 bars/lounges
  • Indoor pool
  • Hot springs
  • Nightclub
  • Breakfast available
  • 2 outdoor tennis courts
  • 24-hour fitness centre
  • Sauna
  • Room service
  • Coffee shop/cafe
  • Spa services
Feel at home
  • Playground on-site
  • Television
  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities
The price is S$170
includes taxes & fees
17 Dec - 18 Dec

Room options

Available filters for rooms
Showing 12 of 12 rooms

View all photos for Deluxe Room, 1 Double Bed

Minibar, in-room safe, desk, blackout curtains

Deluxe Room, 1 Double Bed

Highlights

Soundproofed
Air conditioning
Heating
TV
Blackout curtains
Hairdryer
Bidet
Minibar
  • Mountain view
  • Sleeps 2
  • 1 Double Bed

View all photos for Club Suite, 1 Single Bed, Tower

Minibar, in-room safe, desk, blackout curtains

Club Suite, 1 Single Bed, Tower

Highlights

Soundproofed
Air conditioning
Heating
TV
Separate bedroom
Blackout curtains
Hairdryer
Bidet
  • Mountain view
  • Sleeps 2
  • 1 Single Bed

View all photos for Premier Twin Room, 1 Single Bed, Ocean View

Minibar, in-room safe, desk, blackout curtains

Premier Twin Room, 1 Single Bed, Ocean View

Highlights

Soundproofed
Air conditioning
Heating
TV
Blackout curtains
Hairdryer
Bidet
Minibar
  • Ocean view
  • Sleeps 2
  • 1 Single Bed

View all photos for Room, 1 Single Bed, Corner

Minibar, in-room safe, desk, blackout curtains

Room, 1 Single Bed, Corner

Highlights

Soundproofed
Air conditioning
Heating
TV
Blackout curtains
Hairdryer
Bidet
Minibar
  • Mountain view
  • Sleeps 2
  • 1 Single Bed

View all photos for Deluxe Room, 1 Single Bed, Mountain View

Minibar, in-room safe, desk, blackout curtains

Deluxe Room, 1 Single Bed, Mountain View

Highlights

Soundproofed
Air conditioning
Heating
TV
Blackout curtains
Hairdryer
Bidet
Minibar
  • Mountain view
  • Sleeps 2
  • 1 Single Bed

View all photos for Deluxe Room, 1 Double Bed

Minibar, in-room safe, desk, blackout curtains

Deluxe Room, 1 Double Bed

Highlights

Soundproofed
Air conditioning
Heating
TV
Blackout curtains
Hairdryer
Bidet
Minibar
  • Mountain view
  • Sleeps 2
  • 1 Double Bed

View all photos for Club Room, 1 Double Bed

Minibar, in-room safe, desk, blackout curtains

Club Room, 1 Double Bed

Highlights

Soundproofed
Air conditioning
Heating
TV
Blackout curtains
Hairdryer
Bidet
Minibar
  • Sleeps 2
  • 1 Double Bed

View all photos for Premier Room, 1 King Bed, Ocean View

Minibar, in-room safe, desk, blackout curtains

Premier Room, 1 King Bed, Ocean View

Highlights

Soundproofed
Air conditioning
Heating
TV
Blackout curtains
Hairdryer
Bidet
Minibar
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Double Bed, Ocean View

Minibar, in-room safe, desk, blackout curtains

Room, 1 Double Bed, Ocean View

Highlights

Soundproofed
Air conditioning
Heating
TV
Blackout curtains
Hairdryer
Bidet
Minibar
  • Ocean view
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 1 Single Bed

Minibar, in-room safe, desk, blackout curtains

Deluxe Room, 1 Single Bed

Highlights

Soundproofed
Air conditioning
Heating
TV
Blackout curtains
Hairdryer
Bidet
Minibar
  • Mountain view
  • Sleeps 3
  • 1 Single Bed

View all photos for Room

Minibar, in-room safe, desk, blackout curtains

Room

Highlights

Soundproofed
Air conditioning
Heating
TV
Blackout curtains
Hairdryer
Bidet
Minibar
  • Ocean view
  • Sleeps 1
  • 1 King Bed OR 1 Single Bed

View all photos for Twin Room, 1 Single Bed

Minibar, in-room safe, desk, blackout curtains

Twin Room, 1 Single Bed

Highlights

Soundproofed
Air conditioning
Heating
TV
Blackout curtains
Hairdryer
Bidet
Minibar
  • Ocean view
  • Sleeps 2
  • 1 Single Bed

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includes taxes & fees
16 Dec - 17 Dec
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About the area

Map
2-13 Kouyoucho-naka, Higashinada-ku, Kobe, Hyogo-ken, 658-0032

What's nearby

  • Kobe University - 9 min drive - 6.9 km
  • Meriken Park - 11 min drive - 11.6 km
  • Port of Kobe - 12 min drive - 12.4 km
  • Kobe Harborland - 14 min drive - 12.0 km
  • Kobe Animal Kingdom - 15 min drive - 14.5 km

Getting around

  • Kobe (UKB) - 29 min drive
  • Osaka (ITM-Itami) - 39 min drive
  • Osaka (KIX-Kansai Intl.) - 55 min drive
  • Kobe Hanshin Sumiyoshi Station - 5 min drive
  • Kobe Hanshin Mikage Station - 5 min drive
  • Kobe Ogi Station - 5 min drive
  • Island Kitaguchi Station - 8 min walk
  • Island Center Station - 8 min walk
  • Marine Park Station - 13 min walk
  • Airport shuttle (surcharge)

Restaurants

  • ‪鉄板焼 - ‬3 min walk
  • ‪サイゼリヤ - ‬8 min walk
  • ‪マクドナルド - ‬8 min walk
  • ‪TULLY'S COFFEE 神戸ファッションマート店 - ‬10 min walk
  • ‪アーバングルメポート - ‬7 min walk

About this property

Kobe Bay Sheraton Hotel & Towers

Kobe Bay Sheraton Hotel & Towers features a nightclub and puts you within a 15-minute drive of Meriken Park and Hanshin Koshien Stadium. You can indulge in Thai massages, facials or aromatherapy, and Kobe Grill, one of 4 restaurants, serves French cuisine and is open for lunch and dinner. Other highlights include 3 bars/lounges, an indoor pool and a 24-hour fitness centre. The property is only a short walk to public transportation: Island Kitaguchi Station is 8 minutes and Island Center Station is 8 minutes.

Languages

English, Japanese

At a glance

Hotel size

  • 270 rooms
  • Arranged over 21 floors

Arriving/Leaving

  • Check-in start time: 3 PM; check-in end time: midnight
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi and wired internet access in public areas
  • Free WiFi and wired internet access in rooms

Parking

  • Free on-site self-parking
  • Wheelchair-accessible parking on site
  • Electric vehicle charging point on site
  • Height restrictions apply for on-site parking

Transfers

  • Airport shuttle (available 24 hours)*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:30 AM
  • 4 restaurants
  • 3 bars/lounges
  • Coffee shop
  • Barbecue grills
  • Room service (limited hours)

Travelling with children

  • Playground

What to do

  • Tennis lessons
  • Hot springs

Working away

  • Meeting room
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Porter/bellhop

Facilities

  • 1 building/tower
  • Built in 1992
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • 24-hour fitness centre
  • An indoor pool
  • Spa services
  • Nightclub
  • 2 outdoor tennis courts
  • Sauna
  • Vegan dining options
  • Vegetarian dining options
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws

Accessibility

  • Wheelchair-accessible
  • Lift
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Closed-captioned TV
  • Raised toilet seat
  • Lowered plug sockets in bathroom
  • Height-adjustable showerheads
  • Grab bar in bath
  • Transfer shower
  • Lever door handles

Room amenities

Be entertained

  • Television
  • Films for purchase

Home comfort

  • Air conditioning and heating
  • Minibar
  • Slippers

Sleep well

  • Blackout curtains
  • Soundproofed rooms
  • Bed sheets provided

What to enjoy

  • In-room massage

Freshen up

  • Bath or shower
  • Bidet
  • Free toiletries
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi and wired internet
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors
  • Energy-saving switches

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. Services include Thai massages, facials, body treatments and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy.

Public bath/onsen services include an indoor mineral hot spring (onsen). This service features separate men's and women's areas. The ryokan bathing area is open from 6:00 AM to midnight. There are hot springs on site.

Dining

Kobe Grill – This restaurant specialises in French cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.
Teppanyaki Kobe Grill – This steakhouse specialises in Japanese cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.
Suikyoen – This restaurant specialises in Chinese cuisine and serves lunch and dinner.
Matsukaze – This restaurant specialises in Japanese cuisine and serves lunch and dinner.
Garden Cafe (Buffet) – This restaurant specialises in international cuisine and serves breakfast, lunch, dinner and light fare.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately JPY 3630 for adults and JPY 2178 for children
  • Airport shuttle service is offered for an extra charge of JPY 1800 per person (one way)

Renovations and closures

The property will be renovating from 3 February 2025 to 3 March 2025 (completion date subject to change). The following areas are affected:
  • Fitness facilities
During renovations, the hotel will make every effort to minimise noise and disturbance.

Children & extra beds

  • Airport shuttle service for children costs JPY 900

Parking

  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services, spa treatments and private bath/onsen and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
This property accepts credit cards. Cash is not accepted.
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).
Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Kobe Bay Sheraton Hotel & Towers
Kobe Bay Sheraton Towers
Kobe Bay Sheraton Hotel
Kobe Sheraton
Sheraton Kobe
Kobe Bay Sheraton Hotel Towers
Kobe Sheraton & Towers Kobe
Kobe Bay Sheraton Hotel & Towers Kobe
Kobe Bay Sheraton Hotel & Towers Hotel
Kobe Bay Sheraton Hotel & Towers Hotel Kobe

Frequently asked questions

Does Kobe Bay Sheraton Hotel & Towers offer free cancellation for a full refund?
Yes, Kobe Bay Sheraton Hotel & Towers does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Kobe Bay Sheraton Hotel & Towers?
Yes, there's an indoor pool.
Are pets allowed at Kobe Bay Sheraton Hotel & Towers?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Kobe Bay Sheraton Hotel & Towers?
Yes, there's free self parking. Electric car charging is available.
Is an airport shuttle service offered by Kobe Bay Sheraton Hotel & Towers?
Yes, an airport shuttle is available. The charge is JPY 1800 per person one way.
What are the check-in and check-out times at Kobe Bay Sheraton Hotel & Towers?
Check-in start time: 3 PM; check-in end time: midnight. Check-out time is noon.
What is there to do at Kobe Bay Sheraton Hotel & Towers and nearby?
Practise your swing on the tennis courts. Additional recreation on-site includes hot springs. Enjoy a swim in the indoor pool or use the hotel's other amenities, which include 3 bars and a nightclub. Kobe Bay Sheraton Hotel & Towers also has a 24-hour fitness centre and a sauna, as well as a garden.
Are there restaurants at or near Kobe Bay Sheraton Hotel & Towers?
Yes, there are 4 on-site restaurants, featuring French cuisine.
What's the area around Kobe Bay Sheraton Hotel & Towers like?
Kobe Bay Sheraton Hotel & Towers is a short 8-minute walk from Island Kitaguchi Station and 4 minutes' walk from Kobe Fashion Museum.

Kobe Bay Sheraton Hotel & Towers Reviews

Reviews

8.8

Excellent

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Exceptional

Pam, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Clean rooms, friendly and English speaking staff. Breakfast buffet included and has a large section of eastern and western food. Sometimes the buffet is crowded. It was really convenient that the airport bus stopped here and the train station is here as well.
Eugene, 6-night family trip
Verified Expedia guest review

8/10 Very good

Nice hot spring bath
Takahiro, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Noriko, 1-night trip
Verified Hotels.com guest review

4/10 Fair

No taxis in that area. Breakfast absurdly overpriced. Public bus to Sannomiya, though, fine and stops at hotel.
Steven, 1-night business trip
Verified Expedia guest review

8/10 Very good

Low, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

The overall Sheraton experience was great. The staff offers great service and the establishment, albeit a little outdated, has everything a high-end hotel needs to have. The perks such as the breakfast and the afternoon lounge coupons were enormously helpful and are the primary reasons I would reconsider going back to Kobe Bay Sheraton in the future.
Schoni, 1-night family trip
Verified Expedia guest review

8/10 Very good

Richard, 2-night trip
Verified Hotels.com guest review

6/10 Good

朝食ビュッフェでオムレツを提供する年配のシェフが威圧感があり怖かった。
2-night family trip
Verified Expedia guest review

4/10 Fair

Understaffed due to COVID-19?
The onsen was well-maintained and I enjoyed it. However, the room was not prepared and checked in advance. For example, the window was open. Items in the room were not fully inspected after the previous guest checked out, which made me really uncomfortable owing to the current COVID-19 situation. I stayed at a club room, but the lounge was crowded and people were talking loudly without wearing masks. The hotel staff did not say anything. I doubt if I would consider going back to stay at the same hotel again.
Minako, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

No room service which waa disappointing for a 4 STAR hotel . Staff very friendly and attentive.
Robert, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Great Hotel. Great service.
Staff were very friendly and helpful. Free Pyjamas and free mobile phone while staying is a great bonus. Nice little restaurant near reception that is handy to wait at until check in time. Lovely staff there too!
Assunta, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

The hotel is in good location for stay over before my cruise trip. To and from KIX airport is also convinence. Need more time to communicate with hotel staff for a non Japanese speaking cutomer. Yet, they have been very helpful. It will be our best choice if we visit Kobe again.
1-night romance trip
Verified Expedia guest review

8/10 Very good

Nice hotel. Big room but the facility is getting old.
2-night family trip
Verified Expedia guest review

8/10 Very good

2-night trip
Verified Expedia guest review

6/10 Good

Air conditioner was out without proper notice to customers.
1-night family trip
Verified Expedia guest review

10/10 Exceptional

3-night trip
Verified Expedia guest review

8/10 Very good

Hotel was nice and right next to the Island Centre station, but a bit inconvenient to get to Kobe City as a change of train is required.
Cheng-Kiang, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

One of the reasons we stay here is for the convenience of bus ride to the KIX airport. The airport bus comes to the hotel entrance so that we don't have to move around with the heavy luggages.
Yoshi, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Wonderful view and a large size room are exceptional. They have a hot spring in house and the hotel is connected to Rokko Liner station. Very convenient.
Hiro, 2-night trip
Verified Expedia guest review

8/10 Very good

Great onsen experience. Superb room accessories. Rich breakfast. Helpful staff.
2-night trip
Verified Expedia guest review

6/10 Good

Don't expect too much from the hotel rank
The door cannot be opened after exchanging the room key and need to wait a couple of minutes. Finally, the room need to be changed.
Kit Kwan Kevin, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

We came early because we departed our ship at 9 a.m. Couldn't check in until 3 p.m. That was the only problem we had, everything else was good.
1-night trip
Verified Orbitz guest review

10/10 Exceptional

Very nice Hotel
This is a very nice hotel. Attached to the train station downstairs. It was really easy to go to places from here.
John, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Ho Yin, 3-night family trip
Verified Hotels.com guest review