The room itself was great, the kitchen really added value and the place looked nice and modern. What really disappointed us, though, was how our issue with the tv (not functioning properly) was not fixed, even though we were reassured that someone would come take a look at it asap. 2.5 hours after reporting the issue it was waiting to be resolved, and when we asked again about it, the reply was that there was no-one around on site anymore and the issue could not be resolved. The inability to deliver on promises and the lack of communication on the progress of the issue resolution was unacceptable for us.