8/10 Very good
2 January 2025
Mixed experience.
In terms of services, it was a mixed bag. I feel the staff needs to smile more and greet the customers whenever they walk by. Some did but some didn't. One day, when I tried to find a taxi, I was told by a staff that I needed to install a taxi app and no further assistance was offered. Another day, a bell staff, Mr. Tak, went out of his way to kindly call the Jumbo taxi during peak hours using his own app which required multiple tries. I really appreciated his service.
The room was a bit tight, but the view of the outdoor skating rink and the city hall from the room was eye-pleasing.
The location was like a double-edged sword. Great location that offers easy access to everything Seoul has to offer. However, due to political unrest in Korea, the demonstration/protest area was nearby, so the noise level was quite high.
Jong
Jong, 2-night family trip
Verified Hotels.com guest review
