Sheraton Taitung Hotel features a rooftop terrace and puts you within a five-minute walk of Tiehuacun. The 2 restaurants are perfect spots to grab a bite to eat, and you can unwind with a drink at one of the 2 bars/lounges or visit the sauna for a relaxing end to the day. This luxurious hotel also features an outdoor pool, a fitness centre and a steam room.
Languages
Chinese (Mandarin), English, Japanese
At a glance
Hotel size
278 rooms
Arriving/Leaving
Check-in start time: 4:00 PM; check-in end time: 9:30 PM
Minimum check-in age – 20
Check-out time is 11:00 AM
Special check-in instructions
This property offers transfers from the train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
Starting January 1, 2025, this property does not provide disposable personal items, such as comb, loofah, shaver, nail file, and shoe mitt.
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 20
Children
No cots (infant beds)
Pets
Pets not allowed
Service animals welcome
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Free on-site self-parking
Wheelchair-accessible parking and van parking on site
On-site parking is limited
Height restrictions apply for on-site parking
Transfers
Train station pickup*
Other information
Smoke-free property
Property amenities
Food and drink
To-go breakfast (surcharge) each morning 6:30 AM–10:30 AM
2 restaurants
2 bars/lounges
Room service
Water dispenser
Working away
Business centre
Meeting room
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Laundry facilities
Free newspapers in reception
Luggage storage
Bike hire
Facilities
Rooftop terrace
Rooftop garden
Garden
Fitness centre
An outdoor pool
Sauna
Steam room
Vegan dining options
Vegetarian dining options
Comprehensive food waste policy
Banquet hall
Accessibility
Braille/raised signage
Lift
Wheelchair-accessible path of travel
Wheelchair-accessible parking
Wheelchair-accessible concierge desk
Wheelchair-accessible van parking
Wheelchair-accessible path to lift
Wheelchair-accessible registration desk
Wheelchair-accessible business centre
Wheelchair-accessible restaurant
Visual alarms in hallways
Closed-captioned TV
Lowered plug sockets in bathroom
Height-adjustable showerheads
Grab bar near toilet
Transfer shower
Room amenities
Be entertained
LCD television
Cable TV channels
Home comfort
Air conditioning
Electric kettle
Dressing gowns and slippers
Iron/ironing board
Sleep well
Blackout curtains
Bed sheets provided
Freshen up
Rainfall shower heads
Shower only
Soap and shampoo
Hairdryer
Towels
Toilet paper
Stay connected
Desk
Free WiFi
Phone
Food and drink
Free bottled water
Free tea bags/instant coffee
More
Daily housekeeping
In-room safe
Energy-saving switches
Guidebooks/recommendations
Local maps
Restaurant dining guide
Special features
Dining
ALiHi – On-site restaurant.
HOYEA – This restaurant specialises in Chinese cuisine.
Fees & policies
Optional extras
To-go breakfast is offered for an extra charge of approximately TWD 605 per person
Credit card charges are subject to an extra charge
Renovations and closures
The following facilities are closed seasonally each year. They will be closed from 27 April to 27 April:
Swimming pool
Parking
Parking height restrictions apply
Pool, spa, & gym (if applicable)
Pool access available from 3:30 PM to 9:30 PM
Policies
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).
Also known as
Sheraton Taitung
Queena Plaza Hotel
Queena Plaza Taitung
Queena Plaza
Queena Plaza Hotel Taitung Taiwan
Sheraton Taitung Hotel Taiwan
Queena Plaza Hotel Taitung
Sheraton Taitung Hotel Hotel
Sheraton Taitung Hotel Taitung
Sheraton Taitung Hotel Hotel Taitung
Frequently asked questions
Does Sheraton Taitung Hotel offer free cancellation for a full refund?
Yes, Sheraton Taitung Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Sheraton Taitung Hotel?
Yes, there's an outdoor pool. Guests have pool access from 3:30 PM to 9:30 PM.
Are pets allowed at Sheraton Taitung Hotel?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Sheraton Taitung Hotel?
Yes, there's free self parking. Parking spaces may be limited.
What are the check-in and check-out times at Sheraton Taitung Hotel?
Check-in start time: 4:00 PM; check-in end time: 9:30 PM. Check-out time is 11:00 AM.
What is there to do at Sheraton Taitung Hotel and nearby?
Have fun during the warmer months with activities such as cycling. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include 2 bars and a sauna. Sheraton Taitung Hotel also has a steam room and a garden.
Are there restaurants at or near Sheraton Taitung Hotel?
Yes, there are 2 on-site restaurants, featuring Chinese cuisine.
What's the area around Sheraton Taitung Hotel like?
Sheraton Taitung Hotel is in Taitung City Centre, a short 5-minute walk from Tiehuacun and 5 minutes' walk from Taitung Railway Art Village.
Sheraton Taitung Hotel Reviews
Reviews
8.8
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.0/10
Cleanliness
8.8/10
Staff & service
8.4/10
Amenities
8.8/10
Property conditions & facilities
8.6/10
Eco-friendliness
Reviews
10/10 Exceptional
12 December 2024
Yan-Chun
Yan-Chun, 1-night trip
Verified Hotels.com guest review
8/10 Very good
25 November 2024
As Sheraton, they could do better...!
A typical Sheraton hotel. Service as per their standards. Nothing earth shattering! Surprisingly English language proved to be a hurdle! Chinese restaurant food not the best at all.
Kishore
Kishore, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
13 June 2024
FREDERICK
FREDERICK, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
7 May 2024
Lobby area is nice.
Jennifer
Jennifer, 1-night family trip
Verified Expedia guest review
8/10 Very good
11 April 2024
Great hotel, good location, delicious foods and live music.
Sylvia
Sylvia, 1-night family trip
Verified Expedia guest review
10/10 Exceptional
21 March 2024
Above average
Above average. It would have been better if the hotel can offer more bicycle for free rental or cheap rental
Kar Tsun
Kar Tsun, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
18 March 2024
Typical high standard of sheraton
Surprised to see Sheraton in Taitung. Its almost the only high rise bldg there. Typical sheraton high standard which means excellent standard in taitung. Sauna is good. Free breakfast has wide range but not top quality.
Kar Tsun
Kar Tsun, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
22 February 2024
xiaoping
xiaoping, 3-night trip
Verified Expedia guest review
10/10 Exceptional
21 February 2024
Wenchi
Wenchi, 2-night trip
Verified Expedia guest review
10/10 Exceptional
7 February 2024
Verified traveller
1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
3 January 2024
Had a very nice stay. The young ladies who checked me in were so kind and helpful. Would not hesitate to return for a longer stay! Thanks again for your kindness!
Douglas
Douglas, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
2 January 2024
Fantastic dinner buffet, paired with excellent breakfast buffet, made the New Years weekend stay wonderful.
Paul
Paul, 4-night romance trip
Verified Expedia guest review
10/10 Exceptional
11 December 2023
Night market right in front of entrance
Everything about this hotel was great.
The only complain we had was when we arrived on Saturday evening, we could not enter the parking lot as night market was right in front of the hotel entrance! Our driver had to call the hotel and then was advised to park at an offsite parking lot which was quite far from the hotel. Hotel then sent a van to pick us up from that parking lot.
How strange to have the night market right in front of a hotel entrance!!!! Totally don't understand that idea!
Polly
Polly, 2-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
31 May 2023
Good hotel
THUY
THUY, 2-night trip
Verified Expedia guest review
10/10 Exceptional
10 February 2023
非常棒的飯店、很舒適、早餐也豐富、唯獨就是有請飯店給我筷子
Kristy
Kristy, 2-night trip
Verified Expedia guest review
6/10 Good
11 December 2022
John
John, 1-night trip
Verified Hotels.com guest review
8/10 Very good
7 November 2022
excellent location in Taitung city , however, shower room water drain level is not quite ideals .
Sunny
Sunny, 2-night trip with friends
Verified Expedia guest review
10/10 Exceptional
15 October 2022
Yaling chou
Yaling chou, 1-night trip
Verified Hotels.com guest review
6/10 Good
25 September 2022
Gregory
Gregory, 1-night trip
Verified Expedia guest review
10/10 Exceptional
26 August 2022
Weichung
Weichung, 1-night trip
Verified Expedia guest review
10/10 Exceptional
6 April 2022
Pascal
Pascal, 1-night trip
Verified Expedia guest review
8/10 Very good
13 December 2021
LO
LO, 1-night trip
Verified Hotels.com guest review
8/10 Very good
6 October 2021
Good experience with some limitations
Overall it was a pleasant experience, with clean rooms, good breakfast, and very friendly staff. However, too many services were missing, which are not ok for such a high tier hotel. Here below is the list for future customers' convenience:
1) Swimming pool not in function (only available on Fri and Sat)
2) Gym functioning only after 2pm
3) No room service at night time
4) Night bar closing early (22:00)
Lorenzo
Lorenzo, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
30 June 2020
Christine
Christine, 2-night family trip
Verified Hotels.com guest review
10/10 Exceptional
24 May 2020
Clean and comfortable!
The hotel itself is very clean and service is perfect. But the outside environment is surprisingly n a mess. By the way, you have to park your car in hotel outside parking lot once your car is bigger than mid-size. The day I stayed is a rainy day. It is another negative feeling.