4/10 Fair
11 December 2024
Eden sad...
All this hotel has is location and they think that is all you should expect, even for a stiff +$500 / night. From arrival/ check in where nobody is there, no drink offered, slow reception staff, the first impression is that there is no management or concept of hospitality standard here: they just treat guests like cattle.
As we arrived after online check-in from a 8pm flight, no porter, check in was slow and inefficient: as there was a special event in the main hall, the music and drunk attendants were swarming the lobby: our room was on the party side, we requested another room but were told that maybe they would try to get another room, the music lasted till 11pm.The staff at the restaurant is as poorly trained and motivated, leaving dirty dishes on tables long after guests are gone, pool side is dirty: when I asked the GM to contact me, I was told that he was not there over week ends, way to go to manage the place.Clearly, this is a tourist trap without any leadership or accountability. Flee at all costs, there are many better alternatives a $15 taxi fare away...even if you have a sailing trip planned at the marina.
Olivier
Olivier, 1-night trip
Verified Hotels.com guest review
