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Rio Serrano Hotel + Spa

4.0 star property
Family-friendly hotel with spa, near Serrano River

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Photo gallery for Rio Serrano Hotel + Spa

Indoor pool, open 9:00 AM to 10:00 PM, pool loungers
Premium bedding, down duvets, pillow-top beds, minibar
Lobby sitting area
Garden views, open daily
Terrace/patio

Reviews

9.0 out of 10
Wonderful
Tucked away near Cuernos del Paine Lookout, Rio Serrano Hotel + Spa offers an unforgettable getaway. Begin your day with a delicious breakfast buffet and unwind at the indoor pool or take in breathtaking views on the terrace. Treat yourself to spa treatments like manicures and facials or stay active with horseback riding, yoga classes, or Pilates classes.

Popular amenities

  • Free parking
  • Bar

Main amenities (12)

  • Daily housekeeping
  • Restaurants and bar/lounge
  • Full-service spa
  • Indoor pool
  • Health club
  • Sauna
  • Steam room
  • Coffee shop/cafe
  • Conference centre
  • Business centre
  • 4 meeting rooms
  • Terrace

For families (6)

  • Free cots/infant beds
  • Playground on-site
  • Private bathroom
  • Garden
  • Terrace
  • Daily housekeeping
The current price is S$520
includes taxes & fees
26 Apr - 27 Apr

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Standard Double or Twin Room

Premium bedding, down duvets, pillow-top beds, minibar

Standard Double or Twin Room

Highlights

Soundproofed
Individually furnished
Individually decorated
Free cots/infant beds
Hypo-allergenic bedding
Premium bedding
Down duvet
Blackout curtains
  • 24 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Large Single Beds

View all photos for Superior Double or Twin Room, Mountain View

Premium bedding, down duvets, pillow-top beds, minibar

Superior Double or Twin Room, Mountain View

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Free cots/infant beds
Hypo-allergenic bedding
Premium bedding
Down duvet
  • 32.0 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed OR 2 Large Single Beds

View all photos for Traditional Double or Twin Room, Mountain View

Premium bedding, down duvets, pillow-top beds, minibar

Traditional Double or Twin Room, Mountain View

Highlights

Soundproofed
Individually furnished
Individually decorated
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Premium bedding
Down duvet
  • 28 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed OR 2 Large Single Beds

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In-room safe, free cots/infant beds

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8.8 out of 10, Excellent, 109 reviews
The price is S$734
includes taxes & fees
26 Apr - 27 Apr
Hotel Lago Grey
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About the area

Map
Torres Del Paine, Sector Pueblito Serrano, Torres del Paine, Magallanes, 6170000

What's nearby

  • Torres del Paine National Park - 7 min drive - 3.7 km
  • Cuernos del Paine Lookout - 14 min drive - 10.3 km
  • Lago Pehoe - 30 min drive - 17.7 km
  • Salto Chico Falls - 31 min drive - 18.0 km
  • Glacier Grey - 46 min drive - 25.6 km

Restaurants

  • ‪Los Colonnos Del Sur - ‬9 min walk
  • ‪Don Pascual 1940 - ‬4 min walk
  • ‪Hotel Río Serrano - ‬6 min walk

About this property

Rio Serrano Hotel + Spa

When you stay at Rio Serrano Hotel + Spa, you'll be within a 10-minute drive of Torres del Paine National Park. You can visit the spa to indulge in body wraps or manicures and pedicures, and Regional cuisine is served at Kaienk Restaurant, which is open for breakfast, lunch and dinner. An indoor pool, a bar/lounge and a health club are other highlights. The helpful staff and overall property condition get good marks from fellow travellers.

Languages

English, Portuguese, Spanish

At a glance

DONE

Hotel size

    • 108 rooms
    • Arranged over 4 floors
DONE

Arriving/Leaving

    • Check-in start time: 4:00 PM; check-in end time: anytime
    • Contactless check-in and check-out are available
    • Early check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is noon
    • Contactless check-out
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
    • To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms (speed: 50+ Mbps; 2-device limit)
LOCAL_PARKING

Parking

    • Free uncovered on-site self-parking
    • Free on-site motorhome/coach/lorry parking
    • Wheelchair-accessible parking and van parking on site
    • On-site parking is limited
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:00 AM–10:00 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • Free daily reception
  • Snack bar/deli
  • Water dispenser

Travelling with children

  • Playground
  • Children's menu
  • Children's games
  • Toys

What to do

  • Horse riding/hire
  • Shopping
  • Pool table
  • Access to nearby indoor pool
  • Mountain climbing nearby
  • Horse riding nearby
  • Ski area nearby
  • Snowboarding nearby
  • Fishing nearby

Working away

  • Business centre
  • 4 meeting rooms
  • Computer station
  • Co-working spaces
  • Conference centre (635 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool loungers

Facilities

  • 2 buildings/towers
  • Built in 2001
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Fireplace in reception
  • Television in common areas
  • Communal living room
  • Health club
  • An indoor pool
  • Shopping centre on-site
  • Arcade/games room
  • Full-service spa
  • Sauna
  • Steam room
  • Banquet hall
  • Reception hall
  • Firepit
  • Outdoor entertainment area
  • Outdoor furniture
  • Traditional architecture

Accessibility

  • Wheelchair-accessible
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Well-lit path to entrance
  • Step-free path to entrance

Room amenities

Home comfort

  • Heating (climate-controlled)
  • Minibar

Sleep well

  • Hypo-allergenic bedding
  • Down duvet
  • Blackout curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Pillow-top mattress
  • Free cot/infant bed

What to enjoy

  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Bath or shower
  • Rainfall shower heads
  • Designer toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi (speed of 50+ Mbps and 2-device limit)
  • Phone
  • Electrical adapters/chargers

Food and drink

  • Champagne service
  • High chair

More

  • Daily housekeeping
  • In-room safe
  • Guidebooks/recommendations
  • Local maps

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, KOLAF. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision.

Dining

Kaienk Restaurant – Overlooking the garden, this restaurant specialises in Regional cuisine and serves breakfast, lunch, dinner and light fare. A children's menu is available.
Dickson – This bar overlooks the garden. Happy hour is offered. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travellers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

Optional extras

  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Renovations and closures

The property is closed between 1 May and 1 October.

Pool, spa, & gym (if applicable)

  • Pool access available from 9:00 AM to 10:00 PM
  • Children under 18 years old are not allowed in the spa without adult supervision

Policies

Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing that there's a fire extinguisher, a smoke detector and a first aid kit on-site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, Eurocard
Cashless transactions are available.
This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Also known as

Río Serrano
Río Serrano Hotel
Río Serrano Hotel Torres Del Paine
Río Serrano Torres Del Paine
Hotel Río Serrano Torres Del Paine
rio serrano hotel spa Torres Del Paine
rio serrano hotel spa
rio serrano spa Torres Del Paine
rio serrano spa
Hotel Río Serrano
Rio Serrano Hotel + Spa Hotel
Rio Serrano Hotel + Spa Torres Del Paine
Rio Serrano Hotel + Spa Hotel Torres Del Paine

Frequently asked questions

Is Rio Serrano Hotel + Spa currently open?

The property is closed between 1 May and 1 October.

Does Rio Serrano Hotel + Spa offer free cancellation for a full refund?

Yes, Rio Serrano Hotel + Spa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Rio Serrano Hotel + Spa?

Yes, there's an indoor pool. Guests have pool access from 9:00 AM to 10:00 PM.

Are pets allowed at Rio Serrano Hotel + Spa?

Sorry, neither pets nor service animals are allowed.

Is parking offered on site at Rio Serrano Hotel + Spa?

Yes, there's free self parking. Parking spaces may be limited. Free motorhome/bus/lorry parking is available.

What are the check-in and check-out times at Rio Serrano Hotel + Spa?

Check-in start time: 4:00 PM; check-in end time: anytime. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless social distancing and check-out are available.

What is there to do at Rio Serrano Hotel + Spa and nearby?

Have fun during the warmer months with activities such as horse riding. Indulge in a treatment at the spa and enjoy a swim in the indoor pool. Rio Serrano Hotel + Spa also has a sauna, a steam room and an arcade, as well as a garden and access to a nearby indoor pool.

Are there restaurants at or near Rio Serrano Hotel + Spa?

Yes, Kaienk Restaurant offers Regional cuisine and garden views.

What's the area around Rio Serrano Hotel + Spa like?

Rio Serrano Hotel + Spa is located on the waterfront, a short 6-minute walk from Serrano River.

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Rio Serrano Hotel + Spa Reviews

Reviews

9.0

Wonderful

9.4/10

Cleanliness

8.8/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Exceptional

great place
great place !!
Duane, 1-night trip

10/10 Exceptional

Horses and bougie!
The hotel was so beautiful and the staff too! Everyone was soo kind! Its is stunning and im so grateful to have stayed there. My reasoning was the base of the towers hike as this hotel shaves some of the distance off and you can relax! Great spa and great excusions too. The horses coming in and out are the most amazinf view ever!
Kimberley, 2-night trip

10/10 Exceptional

You will love this place
Absolutely loved this place. Spa, restaurant, bar, and service were perfect.
Michael, 1-night trip

10/10 Exceptional

Excellent place
wensheng, 3-night trip

10/10 Exceptional

Amazing
Excellent hotel Highly recommend
1-night trip

10/10 Exceptional

Most amazing stay, would have stayed longer if I didn’t need to get back to London!
Alex, 3-night trip

10/10 Exceptional

Awesome property and perfect access to TDNP.
Sovrin, 4-night trip

10/10 Exceptional

Excellent food. Overall well run facility.
Abdallah, 4-night trip

10/10 Exceptional

Nicest hotel we've ever stayed at!
Incredible location and views, excellent food, friendly staff.
View from our room...
Another view from our room!
Mark, 3-night trip

10/10 Exceptional

Beautiful hotel, surroundings and excellent food. A great stay.
Luis, 3-night trip

10/10 Exceptional

We loved our 4 night stay at Rio Serrano. Such a beautiful location with a view of the snow capped mountains. Great food, great facilities, friendly service. We did a few tours through the Massif which were excellent. Highly recommend!
Natalie, 4-night trip

10/10 Exceptional

Honeymoon stay
Unbelievable view, friendly staff, amazing food and drink. They surprised us with a bottle of champagne in our room to celebrate our honeymoon.
Alissa, 3-night trip

10/10 Exceptional

We loved our stay!
Hotel has beautiful view of the river and the mountain. The hotel offers great food and service, room are clean our stay was wonderful. We did one full day and 3 half day excursion offered by the hotel, everything was seem-less, they took care of everything. I did lot of research before booking at Rio Serrano, I must say after our stay this hotel offers best deal for the money. We loved our stay!
myung n, 4-night trip

10/10 Exceptional

A gem- Rio Serrano is the place to stay
We were most happy with Rio Serrano. We didn't realize how lucky we were with both a great hotel and the fact that it is so close to the park. Friends had recommended places in Puerto Natalies and we are so glad we stayed so much closer. The pool and spa are amazing. Highly recommend.
Marcia, 3-night trip

10/10 Exceptional

Having access to the many hiking opportunities in the Park made it worth the expense.
Daniel, 3-night trip

10/10 Exceptional

Well situated close to the Torres Del Paine entrance, offers great excursions options. However, the room is a bit overpriced for what it looks like, the rest of the hotel is amazing though.
Alex, 2-night trip

10/10 Exceptional

The spa facilities, view, atmosphere — everything is perfect. I spent a week in TdP on the OTrek. They stay at Rio Serrano made it a perfect ending. Highly recommended it to anyone traveling there.
Madiha, 1-night trip

10/10 Exceptional

We had a great time at Rio Serrano Hotel
Sylvain, 4-night trip

10/10 Exceptional

a perfect place to unwind
a lovely hotel / experience at Rio Serrano. The perfect place to unwind after some long hours spent in Torres Del Paine park. Great service, spa was perfect and appreciated the variety of vegetarian food they offered. Highly recommend!
Rupal, 3-night trip

10/10 Exceptional

The viewed room and the full board service was excellent. Full board included almost everything on the bar and restaurant menus. The swimming pool and sauna facilities were great.
wing, 1-night trip

10/10 Exceptional

This might be the best place in the area. Wherever you sit in the bar or the restaurant, you cannot miss the fantastic view of those amazing mountains! Foods and drinks are great and it has sauna, gym, spa and swimming pool. Rio Serrano is just 5 min away from the backside of the hotel. The complimentary grilled lamb tasting is a bonus
Kwanho, 4-night trip

10/10 Exceptional

We had a wonderful 4 night stay at Rio Serrano. The location is right outside the south entrance of Torres Del Paine, which makes it very convenient to explore the park. We got the all inclusive package. Food was excellent. The room was very comfortable and had a nice view of the Massif. The hotel has an excellent travel desk that arranged all our transportation and tours. We would definitely stay here again if we return to this area.
Wanli, 4-night trip

10/10 Exceptional

Fabulous hotel on edge of torres del paine.
Julie, 3-night trip

10/10 Exceptional

This is a beautiful place to stay just outside Torres del Paine. It has excellent restaurants, excellent staff, and beautiful views. It's probably worth the extra money for a superior room, the views from those rooms are far better than standard. (Mountains vs parking lot.) We enjoyed our stay, the hotel is exceptional.
Ursula, 3-night trip

10/10 Exceptional

You can’t ask for a q more breathtaking setting, right next to a beautiful winding river with stunning views of Torres del Paine mountains. While I had a few minor issues with my room, it was still worth the stay. The service was top notch, the bar offered delicious and generous food portions, and the excursion guides were total professionals — knowledgeable, encouraging, and positive even when the weather was a little rough. The pool and spa and the complimentary asado were special treats at the time nd of long days of hiking.
Eddy Guadalupe, 4-night trip