In the heart of Chuo Ward, CANDEO HOTELS KUMAMOTO SHINSHIGAI offers a tranquil retreat. Unwind in the indoor public bath or take advantage of dry cleaning/laundry services. With free in-room WiFi, luggage storage, and a 24-hour front desk, guests have praised the helpful staff and convenient location.
Popular amenities
Non-smoking
24/7 front desk
Air conditioning
Laundry facilities
Main amenities (8)
Housekeeping (on request)
Full-service spa
Breakfast available
24-hour front desk
Vending machine
Laundry service
Self-serve laundry
Luggage storage
Feel at home (6)
Laundry facilities
Blackout curtains
Lift
In-room climate control (air conditioning)
Flat-screen TV
Private bathroom (not in room)
The current price is S$95
S$95
7 May - 8 May
Room options
Available filters for rooms
Showing 20 of 20 rooms
View all photos for Private Spa Suite
Private Spa Suite
Highlights
Soundproofed
Air conditioning
Flat-screen TV
Blackout curtains
Separate bedroom
Bidet
Shower/bath combination
Hairdryer
46 sq m
Sleeps 8
4 Single Beds
View all photos for Twin Room with Sofa Bed, Non Smoking
Twin Room with Sofa Bed, Non Smoking
Highlights
Soundproofed
Air conditioning
Flat-screen TV
Blackout curtains
Sofa bed
Bidet
Shower/bath combination
Hairdryer
22 sq m
Sleeps 5
2 Single Beds and 1 Single Sofa Bed
View all photos for Twin Room, Non Smoking
Twin Room, Non Smoking
Highlights
Soundproofed
Air conditioning
Flat-screen TV
Blackout curtains
Bidet
Shower/bath combination
Hairdryer
Detached private bathroom
22 sq m
Sleeps 4
2 Single Beds
View all photos for King Room, Non Smoking
King Room, Non Smoking
Highlights
Soundproofed
Air conditioning
Flat-screen TV
Blackout curtains
Bidet
Shower/bath combination
Hairdryer
Detached private bathroom
21 sq m
Sleeps 3
1 King Bed
View all photos for Double Room Single Use
Double Room Single Use
Highlights
Soundproofed
Air conditioning
Flat-screen TV
Blackout curtains
Bidet
Shower/bath combination
Hairdryer
Detached private bathroom
18 sq m
Sleeps 1
1 Double Bed
View all photos for Corner Twin Room, Non Smoking
Corner Twin Room, Non Smoking
Highlights
Soundproofed
Air conditioning
Flat-screen TV
Blackout curtains
Bidet
Shower/bath combination
Hairdryer
Detached private bathroom
22 sq m
Sleeps 4
2 Single Beds
View all photos for Superior Corner Twin, Non Smoking
Superior Corner Twin, Non Smoking
Highlights
Soundproofed
Air conditioning
Flat-screen TV
Blackout curtains
Bidet
Shower/bath combination
Hairdryer
Detached private bathroom
Sleeps 4
2 Single Beds
View all photos for King Room Single Use, Non Smoking
King Room Single Use, Non Smoking
Highlights
Soundproofed
Air conditioning
Flat-screen TV
Blackout curtains
Bidet
Shower/bath combination
Hairdryer
Detached private bathroom
21 sq m
Sleeps 1
1 King Bed
View all photos for Deluxe Triple Room, Non Smoking
Deluxe Triple Room, Non Smoking
Highlights
Soundproofed
Air conditioning
Flat-screen TV
Blackout curtains
Bidet
Shower/bath combination
Hairdryer
Detached private bathroom
30 sq m
Sleeps 5
3 Single Beds
View all photos for Hollywood Twin Room Non-Smoking
Hollywood Twin Room Non-Smoking
Highlights
Soundproofed
Air conditioning
Flat-screen TV
Blackout curtains
Bidet
Shower/bath combination
Hairdryer
Detached private bathroom
21 sq m
Sleeps 3
2 Single Beds
View all photos for Deluxe Twin (For 3 People Use) Non-Smoking
Deluxe Twin (For 3 People Use) Non-Smoking
Highlights
Soundproofed
Air conditioning
Flat-screen TV
Blackout curtains
Bidet
Shower/bath combination
Hairdryer
Detached private bathroom
Sleeps 5
2 Single Beds and 1 Single Sofa Bed
View all photos for Corner Twin Room, Non Smoking, (For 3 People Use)
Corner Twin Room, Non Smoking, (For 3 People Use)
Highlights
Soundproofed
Air conditioning
Flat-screen TV
Blackout curtains
Bidet
Shower/bath combination
Hairdryer
Detached private bathroom
Sleeps 5
2 Single Beds and 1 Single Sofa Bed
View all photos for Superior Corner Twin (For 3 People Use) Non-Smoking
Superior Corner Twin (For 3 People Use) Non-Smoking
Highlights
Soundproofed
Air conditioning
Flat-screen TV
Blackout curtains
Bidet
Shower/bath combination
Hairdryer
Detached private bathroom
Sleeps 5
2 Single Beds and 1 Single Sofa Bed
View all photos for Deluxe Triple Room with Sofa Bed, Non Smoking
Deluxe Triple Room with Sofa Bed, Non Smoking
Highlights
Soundproofed
Air conditioning
Flat-screen TV
Blackout curtains
Bidet
Shower/bath combination
Hairdryer
Detached private bathroom
30 sq m
Sleeps 7
3 Single Beds and 1 Single Sofa Bed
View all photos for Deluxe Twin Room, Non Smoking
Deluxe Twin Room, Non Smoking
Highlights
Soundproofed
Air conditioning
Flat-screen TV
Blackout curtains
Bidet
Shower/bath combination
Hairdryer
Detached private bathroom
28 sq m
Sleeps 4
2 Single Beds
View all photos for Deluxe Corner Quadruple, Non Smoking
Deluxe Corner Quadruple, Non Smoking
Highlights
Soundproofed
Air conditioning
Flat-screen TV
Blackout curtains
Bidet
Shower/bath combination
Hairdryer
Detached private bathroom
Sleeps 8
4 Single Beds
View all photos for Double Room, Non Smoking
Double Room, Non Smoking
Highlights
Soundproofed
Air conditioning
Flat-screen TV
Blackout curtains
Bidet
Shower/bath combination
Hairdryer
Detached private bathroom
18 sq m
Sleeps 3
1 Double Bed
View all photos for Deluxe Quadruple, Non Smoking
Deluxe Quadruple, Non Smoking
Highlights
Soundproofed
Air conditioning
Flat-screen TV
Blackout curtains
Bidet
Shower/bath combination
Hairdryer
Detached private bathroom
Sleeps 8
4 Single Beds
View all photos for Business Double Room Single Use, Non Smoking
Business Double Room Single Use, Non Smoking
Highlights
Soundproofed
Air conditioning
Flat-screen TV
Blackout curtains
Bidet
Shower/bath combination
Hairdryer
Detached private bathroom
18 sq m
Sleeps 1
1 Double Bed
View all photos for Deluxe Corner Twin, Non Smoking
Kumamoto Station Tourist Information Center - 3 min drive - 2.7 km
Getting around
Kumamoto (KMJ) - 50 min drive
Fujisakigumae station - 18 min walk
Kumamoto Station - 25 min walk
Kumamoto Minami Station - 29 min walk
Restaurants
松屋 - 2 min walk
らーめん おっぺしゃん 熊本本店 - 1 min walk
すき家 - 3 min walk
立ち呑み タマヤ - 1 min walk
メイドカフェQT - 1 min walk
About this property
CANDEO HOTELS KUMAMOTO SHINSHIGAI
CANDEO HOTELS KUMAMOTO SHINSHIGAI offers a great location, putting you within a 15-minute walk of Kumamoto Castle. Guests can be pampered with spa services at the spa. The helpful staff and location get great marks from fellow travellers.
Languages
English, Japanese, Korean
At a glance
DONE
Hotel size
380 rooms
DONE
Arriving/Leaving
Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age – 18
Check-out time is 11:00 AM
Contactless check-out
DONE
Special check-in instructions
Front desk staff will greet guests on arrival at the property
DONE
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
DONE
Children
No cots (infant beds)
DONE
Pets
Pets not allowed
WIFI
Internet
Free WiFi in public areas
Free Wi-Fi in rooms (speed: 500+ Mbps (good for 6+ people or 10+ devices))
LOCAL_PARKING
Parking
On-site parking is limited
Height restrictions apply for on-site parking
Off-site parking within 1640 ft (JPY 1300 per night)
DONE
Other information
Smoke-free property
Property amenities
Food and drink
Buffet breakfast (surcharge) each morning 6:30 AM–10:00 AM
Complimentary wireless Internet access (speed of 500+ Mbps (good for 6+ people or 10+ devices))
Food and drink
Free bottled water
More
Housekeeping (on request)
In-room safe
Special features
Spa
Guests can indulge in a pampering treatment at the hotel's full-service spa, Sky Spa. The spa is equipped with a sauna. Public bath/onsen services include an indoor public bath.
Fees & policies
Optional extras
Buffet breakfast is offered for an extra charge of approximately JPY 2530 per person
Parking
Parking is available nearby and costs JPY 1300 per night (1640 ft away)
Parking height restrictions apply
Pool, spa, & gym (if applicable)
Guests under 6 years old are not allowed in the spa, and guests under 6 years old are only allowed with adult supervision
Policies
The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, JCB International, Union Pay
Cashless transactions are available.
Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.
Also known as
CANDEO HOTELS KUMAMOTO SHINSHIGAI Hotel
CANDEO HOTELS KUMAMOTO SHINSHIGAI Kumamoto
CANDEO HOTELS KUMAMOTO SHINSHIGAI Hotel Kumamoto
Frequently asked questions
Are pets allowed at CANDEO HOTELS KUMAMOTO SHINSHIGAI?
Sorry, pets aren't allowed.
Is parking offered on site at CANDEO HOTELS KUMAMOTO SHINSHIGAI?
Yes. Parking spaces may be limited.
What are the check-in and check-out times at CANDEO HOTELS KUMAMOTO SHINSHIGAI?
Check-in start time: 3:00 PM; check-in end time: anytime. Check-out time is 11:00 AM. Contactless check-out is available.
What is there to do at CANDEO HOTELS KUMAMOTO SHINSHIGAI and nearby?
CANDEO HOTELS KUMAMOTO SHINSHIGAI has a spa.
What's the area around CANDEO HOTELS KUMAMOTO SHINSHIGAI like?
CANDEO HOTELS KUMAMOTO SHINSHIGAI is in Chuo Ward, a short 14-minute walk from Kumamoto Castle and 5 minutes' walk from Sakura Machi Kumamoto. Travellers say that the hotel is in a great location.
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CANDEO HOTELS KUMAMOTO SHINSHIGAI Reviews
Reviews
9.2
Wonderful
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.4/10
Cleanliness
9.0/10
Staff & service
9.2/10
Amenities
9.4/10
Property conditions & facilities
9.0/10
Eco-friendliness
Popular mentions
Location
Room
Service staff
Restaurant
Onsen
Spa
Castle
Shopping malls
Parking
Food
What guests liked
The rooftop spa was a highlight, offering a lovely onsen bath and great city views. (15 reviews)
Breakfast was delicious and offered a good selection with attentive staff. (4 reviews)
Plenty of parking available near the property with convenient cash vouchers offered. (3 reviews)
From real guest reviews summarized by AI.
Reviews
8/10 Very good
6 Mar, 2025
Nice hotel stay
Rooms are clean, updated ,and comfortable easy to access, it is in city , surrounding many shops
Verified traveller
1-night trip
10/10 Exceptional
16 Mar, 2025
Great place to stay
Great location, we could walk or take the tram easily anywhere. We liked the comfortable room and bed. Nice onsen. The breakfast had a good selection. Our only complaint is that the coffee is weak and terrible
Sharon
Sharon, 3-night trip
10/10 Exceptional
13 Nov, 2024
Nice hotel
LOK MAN
LOK MAN, 1-night trip
10/10 Exceptional
13 Jan, 2025
Great location, new and clean facilities. Good value for money.
Winnie Yeung
Winnie Yeung, 2-night trip
8/10 Very good
28 Mar, 2025
Lovely hotel with a spa in a great location
Great location, roomy, comfortable bedrooms, clean and lovely staff. The spa area was lovely and open over a long period during the day. The big disappointment was the buffet breakfast. We got there for the last serving and many dishes were gone and/or luke warm in the bain maries.
Lesley
Lesley, 1-night trip
10/10 Exceptional
2 Feb, 2025
Amazing hotel
This hotel is amazing. It is surprising that the hotel is so great but the price is very affordable. The sky view hot springs is amazing. The room is also spacious. Highly recommend.
TING-CHIAO
TING-CHIAO, 1-night trip
10/10 Exceptional
3 Dec, 2024
Although we stayed for one night only, the hotel is good to stay, very convenient, close to public transport and easy parking. Sky spa is wonderful!
MING FAI
MING FAI, 1-night trip
10/10 Exceptional
28 Sept, 2024
A fantastic experience with an absolutely gorgeous onsen!
Alexandra
Alexandra, 3-night trip
8/10 Very good
21 Aug, 2024
Convenient close to transportation and dining options.
Lynn
Lynn, 3-night trip
10/10 Exceptional
2 Dec, 2024
Great location and walkable to everything. Nice walking streets closed to cars. Clean and quiet rooms.
Paulman
Paulman, 3-night trip
10/10 Exceptional
25 Nov, 2024
Great hotel! Loved the spa! Spacious and in a good, easy location. Will choose Candeo again !
Deborah
Deborah, 3-night trip
10/10 Exceptional
6 Aug, 2024
I would like to stay in this hotel again
Great location nice service .Moderately sized room,nice hot spring pooi.
ching-yu
ching-yu, 2-night trip
10/10 Exceptional
21 Aug, 2024
Clean room and spacious bedroom ; a shopping mall nearby which provides food and souvenir shops - perfect location for quick shopping if very tight schedule in trip!
Man Hon
Man Hon, 2-night trip
8/10 Very good
31 Dec, 2024
Fantastic location. Roomy rooms for Japanese style hotel. Great condition of facilities. Only bummer was a no tattoo policy for the hotel spa, which impacted me as a western tourist
Arun
Arun, 1-night trip
10/10 Exceptional
12 Sept, 2024
Spacious room, excellent space arrangement, comfortable room setting, efficient check in & check out arrangement, plus nice staff team. Also convenient location.
Shuk Ching
Shuk Ching, 3-night trip
8/10 Very good
10 Dec, 2024
Staffs very helpful, smart and caring
Mina
Mina, 2-night trip
10/10 Exceptional
4 Jan, 2025
Very nice hotel- good-sized room (felt brandnew; we stayed in a 4-bedder), classy PJs, comfortable beds, very clean bathroom, above-average breakfast, clean his/hers (with separate key) onsen. Definitely good value for money. Highly recommended.
Emily
Emily, 1-night trip
8/10 Very good
17 Dec, 2024
It’s clean and tidy
Kwong Chiu Richard
Kwong Chiu Richard, 4-night trip
10/10 Exceptional
23 Dec, 2024
The best service I have received during my stay in Kumamoto. The room is very spacious and clean with public bath with amazing view of the city. The cleaning service visit every day to make sure the room is tidy and equipped with sufficient towels.
I would definitely stay again in this hotel if I were to visit Kumamoto.
DONGWON
DONGWON, 2-night trip
10/10 Exceptional
26 Nov, 2024
Great Hotel. Book it !
Amazing breakfast. Feels like a 5 star hotel with very attentive staff. Hotel even have laundry rooms so we could do our laundry after hours. It was an added connivence especially for those with kids. Very close to shopping area.
Teck Boon
Teck Boon, 1-night trip
10/10 Exceptional
17 Aug, 2024
The staff and tha spa.Breakfast too.all good.
MIKI
MIKI, 1-night trip
6/10 Good
24 Apr, 2025
Questionable cleanliness but good location
Room was spacious and comfortable but cleanliness is spotty. Found a strand of pubic hair in the shower and a dried up contact lens in the room. Mildew on shower curtain and mold on edge of bathtub. Extra bath towels will not be delivered to your room, you need to collect them from reception. Room slippers are not disposable, so are they clean? Near to main shopping street and has a spa.
Verified traveller
1-night trip
8/10 Very good
27 Dec, 2024
X
Dr. Dereece
Dr. Dereece, 2-night trip
8/10 Very good
2 Feb, 2025
a
HIROYUKI
HIROYUKI, 2-night trip
8/10 Very good
16 Nov, 2024
Good size rooms with convenient access to shopping and food options. -1 star for the bathroom as it’s a tight space.