Front desk staff was not friendly at all, and did not give any details about what the hotel had to offer or the checkout time. At 11:09 the next day I received a phone call from the hotel, saying that checkout time was 11 and that they had been banging on the door and were being ignored. The lady was very rude in insinuating that they were being purposely ignored. We told them that we were in the bathroom, with the shower on and did not hear any knocking. She then proceeded to ask how long we would be bc it was the last room to be cleaned and check out is 11. Although we were never told any time, we were finishing packing to leave anyways bc we assumed around lunch time was check out. We were out 5 minutes later. The phone call was very unprofessional and the person was very rude for the entire phone call, which lasted way longer than it should have. The person was accusing, and repeating the same things over and over. I understand now why this hotel has so many bad reviews on customer service and the people that work there. I hope at least neither person I encountered was a manager. They need to be retrained on how to speak to people if they are going to work in customer service.