2/10 Poor
14 October 2024
Terrible ‘check in’
I booked through a travel website thinking Amabilia was a regular hotel. When I arrived on the site I could not find the hotel. The phone numbers listed on the website were not working. Booking site did not explain there was no reception or staff on site.
I wondered back and forth around the block looking for any sign of the hotel and asked all the shop owners on the very busy block, literally across from the Duomo if they knew where the hotel was and no one knew!
After about an hour and a half one kind merchant managed to dig up a working phone line then another hour before someone showed up to help me find this obscure flat.
Joshua
Joshua, 2-night trip
Verified Hotels.com guest review