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Finest Punta Cana by The Excellence Collection - All Inclusive

5.0 star property
Escape to an all-inclusive paradise where crystal-clear waters meet luxury amenities like 17 bars and world-class spas. Savor international flavors while making memories that last.

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Photo gallery for Finest Punta Cana by The Excellence Collection - All Inclusive

Beach/ocean view
Down duvets, free minibar, in-room safe, free cots/infant beds
Private beach
Down duvets, free minibar, in-room safe, free cots/infant beds
Down duvets, free minibar, in-room safe, free cots/infant beds
VIP Access

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Airport transfer
  • Bar
Main amenities
  • Daily housekeeping
  • On a private beach
  • 11 restaurants and 17 bars/lounges
  • Full-service spa
  • Outdoor pool
  • Free children's club
  • Fitness centre
  • Children's pool
  • Swim-up bar
  • 24-hour room service
  • Coffee shop/cafe
  • Airport shuttle
Feel at home
  • Free cots/infant beds
  • Children's pool
  • Children's club (free)
  • Private bathroom
  • Separate bath and shower
  • Television

Room options

Available filters for rooms
Showing 34 of 34 rooms

View all photos for Junior Suite with Private Pool

View from room

Junior Suite with Private Pool

Highlights

Private pool
Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
Pillow menu
Down duvet
Private bathroom
  • 88 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite Ocean View

Down duvets, free minibar, in-room safe, free cots/infant beds

Junior Suite Ocean View

Highlights

Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
Pillow menu
Down duvet
Separate bedroom
Private bathroom
  • 74 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Swim-Up Suite

Resort view

Junior Swim-Up Suite

Highlights

Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
Pillow menu
Down duvet
Separate bedroom
Private bathroom
  • 74 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Family Suite

View from room

Family Suite

Highlights

Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
Pillow menu
Down duvet
2 bedrooms
Private bathroom
  • 88 sq m
  • Sleeps 5
  • 1 King Bed and 2 Single Beds

View all photos for FREE UPGRADE TO FINEST CLUB FAMILY SUITE

View from room

FREE UPGRADE TO FINEST CLUB FAMILY SUITE

Highlights

Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
Pillow menu
Down duvet
2 bedrooms
Private bathroom
  • Sleeps 5
  • 1 King Bed and 2 Single Beds

View all photos for Junior Suite Garden Or Pool View

View from room

Junior Suite Garden Or Pool View

Highlights

Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
Pillow menu
Down duvet
Separate bedroom
Private bathroom
  • 74 sq m
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for FREE UPGRADE TO EXCELLENCE CLUB JUNIOR SWIM-UP SUITE

View from room

FREE UPGRADE TO EXCELLENCE CLUB JUNIOR SWIM-UP SUITE

Highlights

Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
Pillow menu
Down duvet
Separate bedroom
Private bathroom
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Beachfront Honeymoon Suite with Plunge Pool Garden View + 20% OFF SPA

Balcony view

Excellence Club Beachfront Honeymoon Suite with Plunge Pool Garden View + 20% OFF SPA

Highlights

Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
Pillow menu
Down duvet
Separate bedroom
Private bathroom
  • 88 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Terrace Suite with Plunge Pool

Down duvets, free minibar, in-room safe, free cots/infant beds

Terrace Suite with Plunge Pool

Highlights

Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
Pillow menu
Down duvet
Separate bedroom
Private bathroom
  • 88 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Excellence Club Junior Suite Garden or Pool View + 20% OFF SPA

View from room

Excellence Club Junior Suite Garden or Pool View + 20% OFF SPA

Highlights

Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
Pillow menu
Down duvet
Separate bedroom
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Suite with Private Pool + 20% OFF SPA

View from room

Excellence Club Junior Suite with Private Pool + 20% OFF SPA

Highlights

Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
Pillow menu
Down duvet
Separate bedroom
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Two Story Rooftop Terrace Suite W/ Plunge Pool + 20% OFF SPA

Courtyard view

Excellence Club Two Story Rooftop Terrace Suite W/ Plunge Pool + 20% OFF SPA

Highlights

Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
Pillow menu
Down duvet
Separate bedroom
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Swim Up Suite + 20% OFF SPA

Down duvets, free minibar, in-room safe, free cots/infant beds

Excellence Club Junior Swim Up Suite + 20% OFF SPA

Highlights

Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
Pillow menu
Down duvet
Separate bedroom
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Beachfront Honeymoon Two-Story Rooftop Terrace Suite with Plunge Pool + 20% OFF SPA

View from room

Excellence Club Beachfront Honeymoon Two-Story Rooftop Terrace Suite with Plunge Pool + 20% OFF SPA

Highlights

Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
Pillow menu
Down duvet
Separate bedroom
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Beachfront Honeymoon Suite with Plunge Pool + 20 OFF SPA

Balcony view

Excellence Club Beachfront Honeymoon Suite with Plunge Pool + 20 OFF SPA

Highlights

Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
Pillow menu
Down duvet
Separate bedroom
Private bathroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for FREE UPGRADE TO EXCELLENCE CLUB TWO-STORY ROOFTOP TERRACE SUITE WITH PLUNGE POOL OCEAN VIEW

Down duvets, free minibar, in-room safe, free cots/infant beds

FREE UPGRADE TO EXCELLENCE CLUB TWO-STORY ROOFTOP TERRACE SUITE WITH PLUNGE POOL OCEAN VIEW

Highlights

Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
Pillow menu
Down duvet
Separate bedroom
Private bathroom
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Beachfront Honeymoon Suite with Private Pool + 20% OFF SPA

Down duvets, free minibar, in-room safe, free cots/infant beds

Excellence Club Beachfront Honeymoon Suite with Private Pool + 20% OFF SPA

Highlights

Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
Pillow menu
Down duvet
Separate bedroom
Private bathroom
  • 88 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for FREE UPGRADE TO EXCELLENCE CLUB TWO-STORY ROOFTOP TERRACE SUITE WITH PLUNGE POOL

Courtyard view

FREE UPGRADE TO EXCELLENCE CLUB TWO-STORY ROOFTOP TERRACE SUITE WITH PLUNGE POOL

Highlights

Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
Pillow menu
Down duvet
Separate bedroom
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Imperial Suite with Plunge Pool + 20% OFF SPA

Balcony view

Excellence Club Imperial Suite with Plunge Pool + 20% OFF SPA

Highlights

Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
Pillow menu
Down duvet
Separate bedroom
Private bathroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Pool Family Suite

Courtyard view

Pool Family Suite

Highlights

Private pool
Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
Pillow menu
Down duvet
2 bedrooms
  • 163 sq m
  • Sleeps 5
  • 1 King Bed and 2 Single Beds

View all photos for FREE UPGRADE TO FINEST CLUB JUNIOR SUITE GARDEN OR POOL VIEW

View from room

FREE UPGRADE TO FINEST CLUB JUNIOR SUITE GARDEN OR POOL VIEW

Highlights

Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
Pillow menu
Down duvet
Separate bedroom
Private bathroom
  • Sleeps 4
  • 1 King Bed

View all photos for FREE UPGRADE TO FINEST CLUB TWO-STORY ROOFTOP TERRACE SUITE W/ PLUNGE POOL

Courtyard view

FREE UPGRADE TO FINEST CLUB TWO-STORY ROOFTOP TERRACE SUITE W/ PLUNGE POOL

Highlights

Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
Pillow menu
Down duvet
Separate bedroom
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for FREE UPGRADE TO JUNIOR SWIM-UP SUITE

Resort view

FREE UPGRADE TO JUNIOR SWIM-UP SUITE

Highlights

Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
Pillow menu
Down duvet
Separate bedroom
Private bathroom
  • Sleeps 4
  • 1 King Bed

View all photos for Excellence Club Two Story Rooftop Terrace Suite W/ Plunge Pool Ocean View + 20% OFF SPA

Down duvets, free minibar, in-room safe, free cots/infant beds

Excellence Club Two Story Rooftop Terrace Suite W/ Plunge Pool Ocean View + 20% OFF SPA

Highlights

Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
Pillow menu
Down duvet
Separate bedroom
Private bathroom
  • 149 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Finest Club Family Suite

View from room

Finest Club Family Suite

Highlights

Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
Pillow menu
Down duvet
2 bedrooms
Private bathroom
  • 88 sq m
  • Sleeps 5
  • 1 King Bed and 2 Single Beds

View all photos for Finest Club Beachfront Suite

Down duvets, free minibar, in-room safe, free cots/infant beds

Finest Club Beachfront Suite

Highlights

Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
Pillow menu
Down duvet
Separate bedroom
Private bathroom
  • 88 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for FREE UPGRADE TO EXCELLENCE CLUB JUNIOR SUITE GARDEN OR POOL VIEW

View from room

FREE UPGRADE TO EXCELLENCE CLUB JUNIOR SUITE GARDEN OR POOL VIEW

Highlights

Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
Pillow menu
Down duvet
Separate bedroom
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Finest Club Pool Family Suite

View from room

Finest Club Pool Family Suite

Highlights

Private pool
Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
Pillow menu
Down duvet
2 bedrooms
  • 88 sq m
  • Sleeps 5
  • 1 King Bed and 2 Single Beds

View all photos for Finest Club Junior Suite with Private Pool

View from room

Finest Club Junior Suite with Private Pool

Highlights

Private pool
Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
Pillow menu
Down duvet
Separate bedroom
  • 88 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Finest Club Imperial Family Suite with Plunge Pool

View from room

Finest Club Imperial Family Suite with Plunge Pool

Highlights

Separate dining area
Private plunge pool
Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
Pillow menu
Down duvet
  • 232 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 2 Single Beds

View all photos for Finest Club Beachfront Suite with Private Pool

View from room

Finest Club Beachfront Suite with Private Pool

Highlights

Private pool
Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
Pillow menu
Down duvet
Separate bedroom
  • 88 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Finest Club Two-Story Rooftop Terrace Suite w/ Plunge Pool

Courtyard view

Finest Club Two-Story Rooftop Terrace Suite w/ Plunge Pool

Highlights

Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
Pillow menu
Down duvet
Separate bedroom
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for FREE UPGRADE TO FAMILY SUITE

View from room

FREE UPGRADE TO FAMILY SUITE

Highlights

Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
Pillow menu
Down duvet
2 bedrooms
Private bathroom
  • Sleeps 5
  • 1 King Bed and 2 Single Beds

View all photos for Finest Club Junior Suite Garden Or Pool View

View from room

Finest Club Junior Suite Garden Or Pool View

Highlights

Private pool
Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
Pillow menu
Down duvet
Separate bedroom
  • 74 sq m
  • Sleeps 4
  • 1 King Bed

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About the area

Map
Carretera Uvero Alto, Punta Cana, La Altagracia, 23000

What's nearby

  • Sirenis Aquagames Water Park - 13 min walk
  • Macao Beach - 19 min drive
  • Cana Bay Golf Club - 26 min drive
  • Iberostar Golf Course - 27 min drive
  • Arena Gorda Beach - 28 min drive

Getting around

  • Punta Cana (PUJ-Punta Cana Intl.) - 40 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Ice & Coffee Shop - ‬14 min walk
  • ‪Lobby Bar - ‬18 min walk
  • ‪Carnival - ‬19 min walk
  • ‪Spoon - ‬16 min walk
  • ‪Wink - ‬16 min walk

About this property

Finest Punta Cana by The Excellence Collection - All Inclusive

Finest Punta Cana by The Excellence Collection - All Inclusive is a great choice for your beach stay in Punta Cana. The outdoor pool provides fun for everyone, while guests in the mood for pampering can visit the spa to indulge in massages, facials and aromatherapy. The Market Kitchen, one of 11 restaurants, serves international cuisine and is open for breakfast, lunch and dinner. Other highlights at this luxurious property include 17 bars/lounges, a free kid's club and a fitness centre. The pool and helpful staff get great marks from fellow travellers.

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

À la carte meals, snacks and beverages included
In-room liquor dispensers

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Land activities

Football

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Pilates
Water fitness
Yoga

Entertainment

On-site entertainment and activities
On-site live performances
Theme parties

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 455 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: anytime
    • Minimum check-in age – 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • All guests are required to present a valid government-issued ID card and a credit card at check-in for incidental charges.
DONE

Required at check-in

    • Credit card required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Free children's club
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free on-site valet parking
DONE

Transfers

    • Airport shuttle on request (available 24 hours a day)*
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • 11 restaurants
  • 17 bars/lounges
  • Swim-up bar
  • Coffee shop
  • Coffee/tea in a common area
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Free children's club
  • Children's pool
  • Children's games

What to do

  • On a private beach
  • Fitness classes
  • Pilates classes

Services

  • 24-hour front desk
  • Concierge services
  • Luggage storage
  • Wedding services

Facilities

  • Garden
  • Fitness centre
  • An outdoor pool
  • Full-service spa
  • Massage/treatment rooms
  • At least 80% of food locally sourced
  • Vegan dining options
  • Vegetarian dining options
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • At least 80% of lighting from LEDs
  • Comprehensive recycling policy
  • No plastic drinking straws
  • Reusable tableware only
  • Outdoor furniture

Accessibility

  • Lift
  • Lift door width (centimetres): 149
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 114
  • Accessible airport shuttle

Room amenities

Be entertained

  • 65-inch Smart TV
  • Digital TV channels

Home comfort

  • Air conditioning
  • Free stocked minibar
  • Espresso maker
  • Bathrobes and slippers

Sleep well

  • Pillow menu
  • Down duvet
  • Turndown service
  • Free cot/infant bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Jetted
  • Separate bath and shower
  • Free toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste
  • Toilet paper

Stay connected

  • Free WiFi
  • Free international calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • LED light bulbs
  • Composting
  • Recycling
  • Water-efficient showers only
  • Water-efficient toilets only

Special features

Spa

The on-site spa has 9 treatment rooms, including rooms for couples and outdoor treatment areas. Services include facials and body treatments. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Dining

The Market Kitchen – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
Lizo – This restaurant specialises in Mexican cuisine and only serves dinner. Open daily.
Brass Steakhouse – This steakhouse only serves dinner. Open daily.
Melting Point – This restaurant specialises in Asian cuisine and only serves dinner. Open daily.
Duke's Lobster & Seafood – This restaurant specialises in seafood and serves breakfast, lunch and dinner. Open daily.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 238 per vehicle (return. Maximum occupancy 2)

Policies

Only registered guests are allowed in the guestrooms.
This property uses a grey water recycling system and eco-friendly cleaning products.
Guests can rest easy knowing that there's a fire extinguisher, a security system and a first aid kit on-site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.
Cashless transactions are available.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Finest Punta Cana
Finest Punta Cana by The Excellence Collection All inclusive

Frequently asked questions

Does Finest Punta Cana by The Excellence Collection - All Inclusive offer free cancellation for a full refund?

Yes, Finest Punta Cana by The Excellence Collection - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Finest Punta Cana by The Excellence Collection - All Inclusive?

Yes, there's an outdoor pool and a children's pool.

Are pets allowed at Finest Punta Cana by The Excellence Collection - All Inclusive?

Sorry, neither pets nor service animals are allowed.

Is parking offered on site at Finest Punta Cana by The Excellence Collection - All Inclusive?

Yes, there's free valet parking.

Is an airport shuttle service offered by Finest Punta Cana by The Excellence Collection - All Inclusive?

Yes, an airport shuttle is available. The charge is USD 238 per vehicle return.

What are the check-in and check-out times at Finest Punta Cana by The Excellence Collection - All Inclusive?

Check-in start time: 3:00 PM; check-in end time: anytime. Check-out time is noon.

Is there an on-site casino at Finest Punta Cana by The Excellence Collection - All Inclusive?

No, this property doesn't have a casino, but Casino Avalon Princess (26-min drive) is nearby.

What is there to do at Finest Punta Cana by The Excellence Collection - All Inclusive and nearby?

On-site recreation at Finest Punta Cana by The Excellence Collection - All Inclusive includes fitness classes and Pilates. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Finest Punta Cana by The Excellence Collection - All Inclusive also has 17 bars and a private beach, as well as a fitness centre and a garden.

Are there restaurants at or near Finest Punta Cana by The Excellence Collection - All Inclusive?

Yes, there are 11 on-site restaurants, featuring international cuisine.

Does Finest Punta Cana by The Excellence Collection - All Inclusive have rooms with private hot tubs?

Yes, each room has a jetted bath.

What's the area around Finest Punta Cana by The Excellence Collection - All Inclusive like?

Finest Punta Cana by The Excellence Collection - All Inclusive is in Uvero Alto, a short 13-minute walk from Sirenis Aquagames Water Park. Travellers say that the property is in a great location.

Finest Punta Cana by The Excellence Collection - All Inclusive Reviews

Reviews

9.2

Wonderful

9.4/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Exceptional

Finest Club Oceanfront Suit with Pool
Our stay was fantastic- we loved every minute of it. The property is amazing- beautifully designed, meticulously maintained. Our room was unbelievable! We had the oceanfront suit with private pool. The staff is great! They are very welcoming, very friendly, great with the kids, and overall treat you like royalty. The food was really good, and plentiful, but not amazing. This is my first all inclusive, so I didn’t know what to expect, but I hear that’s typical. The Japanese restaurant was the best by far, and the steak house was good too. My favorite lunch was the grouper and the mahi from Dukes- you cannot beat the view as you are practically sitting on the sand. The rest are decent. Please understand, this is not a complaint by any means, plenty of great food and drinks- just something to point out if you are looking for five star fine dining. The gym was great. The pools are amazing. Everything is just steps from the sand. The entertainment was super fun. Overall we will definitely come back here and will recommend to anyone we know.
A view from the room (patio)
A view from Dukes
A view from the private beach area
Michael Jackson show
Anthony, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Pablo, 3-night family trip
Verified Hotels.com guest review

4/10 Fair

An Okay Experience
We tried to relax on the beach but had quite a few people trying to sell us stuff. The food wasn’t great. The staff in the Finest Club was very nice but the rest of the staff wasn’t very friendly. I never write reviews but was disappointed to try and change up our usual vacation to Mexico and go to the Dominican Republic and probably won’t be back!
Matilda, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

4-night trip
Verified Hotels.com guest review

8/10 Very good

Cason, 6-night trip
Verified Expedia guest review

10/10 Exceptional

Pastor Ignacio, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Beautiful property.
Jonathan, 7-night romance trip
Verified Expedia guest review

10/10 Exceptional

Great location. clean property
Hashim, 5-night trip
Verified Expedia guest review

10/10 Exceptional

CINDY KRISTIE, 3-night trip
Verified Orbitz guest review

8/10 Very good

Joshua Urias, 5-night trip
Verified Expedia guest review

10/10 Exceptional

The property was well manicured and very clean. The staff is top notch. I felt extremely safe through out the stay
Nakeshia, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Juan, 6-night trip
Verified Expedia guest review

10/10 Exceptional

samantha, 3-night trip with friends
Verified Hotels.com guest review

6/10 Good

Vladimir, 5-night trip
Verified Expedia guest review

10/10 Exceptional

The best hotel we ever been to! Amazing experience, the kids felt in heaven. Food was absolutely delicious and the service was great, looking forward to come back.
Iris, 7-night trip
Verified Expedia guest review

10/10 Exceptional

.
Miesha, 4-night trip
Verified Expedia guest review

10/10 Exceptional

KRZYSZTOF, 6-night trip
Verified Expedia guest review

10/10 Exceptional

Anita, 7-night trip
Verified Expedia guest review

6/10 Good

Beautiful hotel and quarters all around. The hotel is at most 3-4-stars given the quality of the service they provide. Management really needs to work on training their staff. Food and service is a problem. They have adequate amount of staff, but the staff is poorly trained and cant properly attend to the guests Restaurants take a long time to get the food. Also to get into the restaurants that are half empty, they make you wait on the "list" for 30-45 minutes for no apparent reason. Once you get your waiter, they dont come back to check in to see if you need anything else, theres almost never a follow up We celebrated 2 special occasions there...that being said we were eligible for a room upgrade, neither of the events were addressed at the hotel. The staff is pleasant and smiles, will yes you to death, but hardly anything gets done to make you feel welcome or special Shows are mediocre at best Kids club suppose to be open until 10, but closes at 9 daily. The sign also states 10 They really need to fine tune their service, especially at the smoothie bar; that bartender there is hardly busy, but he sure took his time to facetime instead of helping us out, especially when there was No ONE THERE!!! His unwelcoming demeanor made you reluctant to ask for anyting... Room service was good and prompt Not once did concierge have our rooms decorated for our two events, given our "VIP" perks, i dont think any of that was noted or taken into consideration
Svetlana, 6-night family trip
Verified Expedia guest review

10/10 Exceptional

Lelana, Esteban, fernando, Wendy and Kelvin were so nice and really helped in making my stay pleasant. The hotel is clean for the most part, the only issue I had was with the sink and the AC. The water took forever to go down and the every time I left out of my room it’ll be freezing cold but before I left I’ll be off so it’s something with the system. Nevertheless those are minor things compared to the hospitality that was received. I highly recommend this hotel and I would definitely go back.
Nataliyah, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Jean, 3-night trip
Verified CheapTickets guest review

10/10 Exceptional

No
Dorjan, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Chiarra, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Amazing room and service
Chan-Long Patrick, 7-night family trip
Verified Expedia guest review

6/10 Good

I love the staff at this hotel, everyone was very polite and accommodating. Everything about this hotel screams 5*; except the quality of the food, which is the only area that lets the hotel down.
Verified Expedia guest review