Discover the benefits of being a Gold member

  • Premium Service

    Priority customer service
    As a Gold member, your call will always be prioritised so you speak to a specially trained agent
    Price Guarantee Plus
    If you find a better price on exactly the same stay, we’ll match it and refund the difference
    Hassle Free Travel Guarantee
    Need to change or cancel your booking? We’ll help minimise hotel charges or cancellation fees right away
  • Deals & Offers

    Fast track offers
    When you qualify for Gold, enjoy offers that will help you get to your free* night faster and maintain your Gold status
    Early access to deals
    You’ll be the first to know about our sales and promotions
    Exclusive deals for Gold members
    Privileged access to promotions only offered to Gold members

1 year

Strive for Gold

Become a Gold member by booking and staying 30 nights or more during your current membership year

Benefits at a glance




Secret Prices
Collect 10 nights, get 1 free*
Priority customer service
Hassle Free Travel Guarantee
Fast track offers
Early access to deals
Price Guarantee Plus
Exclusive deals for Gold members

It’s free to join and takes less than a minute

Already a member?

Enjoy the benefits

As a member, the more nights you collect, the more rewards you’ll get. See the benefits for™ Rewards, Silver and Gold membership.

Got a question?

How do I collect nights?

Where’s my missing night?

How do I redeem nights?

How do I unlock Secret Prices?

For answers to questions like these and more, check out our articles. They have all the information you need.

Terms and Conditions

Our loyalty programme,™ Rewards, is for guests aged 18+ who signed up with a valid email address. When you book and stay 10 nights at eligible hotels, you’ll get 1 night free to redeem at another. We work out the average value of all the 10 nights you’ve collected and give it back to you as a free night. You just pay taxes and fees. And if you choose a room that costs more, you pay the difference. You can’t collect or redeem nights when you pay using a discount coupon or if you’re making a package booking. Read full terms and conditions.

Secret Prices are available to app users,™ Rewards members and individuals who unlock Secret Prices on the website by subscribing to by email. Secret prices will be shown where the “Your Secret Price” banner is displayed on your search results. Available on selected hotels and selected dates only. Subject to full terms and conditions.