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Singapore Healthcare Heroes

Self-isolate, rest, recuperate.

Find hotels partnering with us to offer discounted rates exclusively for COVID-19 healthcare professionals.

How to book a hotel under the Singapore Healthcare Heroes Programme

1. Select from any of the participating properties listed below.

2. Choose the preferred dates for the stay to view room availability.

3. Select “Book” on the room plan that has been categorised under the “Singapore Healthcare Heroes” Programme.

4. A credit card is required to secure the booking. Payment will only be collected upon checking in at the hotel.

5. Once the booking is completed, a confirmation will be provided to the specified email account.

6. Healthcare professionals are to provide a valid proof of employment with photo identification and quote the Hotels.com booking confirmation number for verification purposes during the check-in process.

Special hotel rates just for those on the frontline

FAQ

Q1: What is the Expedia Group Singapore Healthcare Heroes Programme about?

A1: To recognize the vital role Singapore healthcare professionals are playing in the fight against COVID-19, we would like to show our appreciation by allowing them to book a hotel room with select hotels in Singapore at a discounted rate.

 

Q2: Who is eligible to access this special Singapore Healthcare Heroes Programme?

A2:  The Singapore Healthcare Heroes Programme is open to all healthcare professionals (Singaporeans and non-Singaporeans) who are employees of:

* Hospitals
* Clinics
* Home Care Facilities
* Emergency Medical Services / Ambulance Services
* Ministry of Health

 

Q3: How do healthcare professionals access these special rates?

A3: To do so, healthcare professionals can search for any of the participating hotels. Individuals will be required to provide their credit card details to reserve the room. The credit card provided is only for booking purposes. Payment will only be collected upon checking in at the hotel.

 

Q4: What documents are required for verification purpose?

A4: Healthcare professionals are to provide a valid proof of employment with photo identification and quote the booking confirmation number for verification purposes during the check-in process. 

 

Q5: Is the Singapore Healthcare Heroes Programme available to frontline volunteers?

A5: This offer is currently only available to COVID-19 frontline healthcare professionals in Singapore. Expedia and Hotels.com will review the eligibility criteria in due course.

 

Q6: Will healthcare professionals eligible for the Singapore Healthcare Heroes Programme be able to share the special rates with family/friends?

A6: This offer is only available to Singapore healthcare professionals in the categories listed in A2 above. Healthcare professionals will not be allowed to extend this programme to family and friends.  

 

Q7: Can healthcare professionals leverage this special offer for a later date?

A7: The Singapore Healthcare Heroes Programme is currently valid for stays up till 31 May 2020 with select properties offering stays up till 30 June 2020. Expedia Group is looking to extend this programme for a longer period based on government guidance.

 

Q8: Are there any limits to the number of rooms or nights each healthcare professional is able to book?

A8: Healthcare professionals are eligible to make a single booking at a single property at any given time for their own use.  Each booking can be made for up to 28 days.  For stays longer than 28 days, kindly make a new booking for additional period(s) up to 28 days.  There are no restrictions on the number of nights that may be booked subject to availability at the selected property. Some properties may require a minimum number of nights to be booked, eg. Park Avenue Robertson and Louis Kienne Serviced Residences impose a 6 night minimum stay.

 

Q9: What are the options for room type provided in this programme?

A9: Room category type may vary from property to property. All rate plans under this programme will have the name “Singapore Healthcare Heroes” attached to the property.

 

Q10: Will hotels under the Singapore Healthcare Heroes Programme isolate floors for healthcare professionals away from other guests?

A10: Selected hotel partners have specified dedicated arrangements for our healthcare heroes to not only enforce social distancing, but also ensure minimised contact with other hotel guests during this uncertain period.

 

Q11: Which hotels in Singapore will be part of this programme?

A11: Select properties in Singapore have joined Expedia Group to support and assist Singapore healthcare professionals with temporary accommodation needs. Participating properties are listed above.

 

Q12: Why isn’t this programme complimentary or subsidized, as done in other countries?

A12: The Singapore Healthcare Heroes Programme is an initiative led by Expedia Group brands to make available special rates from our hotel partners as part of our focus to contribute and express our gratitude towards Singapore’s COVID-19 healthcare professionals while supporting our local hotel industry partners. Expedia Group brands will not be earning any form of commission through this programme.