Guests
All properties in Playa del Carmen, Quintana Roo, Mexico

Sercotel The Gallery By KLR

3.5-star hotel in Downtown Playa del Carmen with pool bar and bar/lounge

  • Free WiFi

Image gallery

  • Rooftop Pool
  • Rooftop Pool
  • Rooftop Pool
  • Pool
  • Rooftop Pool
Rooftop Pool. Image 1 of 36.
1 / 36Rooftop Pool
Av. Constituyentes esquina 15 NTE, Playa del Carmen, 77720, QROO, Mexico
8.6.Fabulous.
  • This is a condo property that has rentals as well as Owner’s for a blended residential…

    Mar 5, 2020

  • Loved the location , very friendly clean and safe . Met some really nice people , the…

    Feb 29, 2020

See all 84 reviews

Guests rated location

Walkable
Shopping
Safe
Dining options
Quiet
  • Free WiFi
  • Parking available
  • Pool
  • Non-smoking
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 160 smoke-free guestrooms
  • Daily housekeeping
  • Near the beach
  • 2 outdoor pools
  • Rooftop terrace
  • Breakfast available

For families

  • Children's pool
  • Private bathroom
  • Premium TV channels
  • Free toiletries
  • Terrace
  • Daily housekeeping

What’s around

  • In Downtown Playa del Carmen
  • Quinta Avenida - 2 min walk
  • Quinta Alegría Shopping Mall - 3 min walk
  • Nuestra Senora del Carmen Catholic Church - 4 min walk
  • Calle Corazón - 6 min walk
  • Mario Villanueva Stadium Madrid - 7 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Basic Studio
  • Standard Room
  • Apartment, 1 Bedroom
  • Apartment, 2 Bedrooms
  • Penthouse, 1 Bedroom
  • Penthouse, 2 Bedrooms

What’s around

Landmarks

  • In Downtown Playa del Carmen
  • Quinta Avenida - 2 min walk
  • Quinta Alegría Shopping Mall - 3 min walk
  • Nuestra Senora del Carmen Catholic Church - 4 min walk
  • Calle Corazón - 6 min walk
  • Mario Villanueva Stadium Madrid - 7 min walk
  • Playa del Carmen Main Beach - 7 min walk
  • 3D Museum of Wonders - 7 min walk
  • Mamitas Beach Club - 7 min walk
  • Central Square - 7 min walk
  • Pier Navega - 8 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 49 min drive
map
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Av. Constituyentes esquina 15 NTE, Playa del Carmen, 77720, QROO, Mexico

At a glance

Hotel size

  • This hotel has 160 rooms

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

This property doesn't offer after-hours check-in. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Onsite parking limited

Other information

  • Smoke-free property
*See fees & policies for additional details or extra charges

In the hotel

Food and drink

  • Continental breakfast daily (surcharge)
  • Bar/lounge
  • Snack bar/deli
  • Swim-up bar
  • Poolside bar
  • Coffee/tea in a common area

Things to do

  • Number of outdoor pools - 2
  • Children's pool
  • 24-hour fitness facilities
  • Spa services on site
  • Yoga classes/instruction on site
  • Swim-up bar
  • Pool umbrellas

Working away

  • Meeting rooms
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Luggage storage
  • Multilingual staff

Facilities

  • Elevator
  • Rooftop terrace
  • Terrace
  • Television in common areas

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker

Sleep well

  • Premium bedding

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer

Be entertained

  • LCD TV
  • Netflix
  • Premium TV channels
  • IPod docking station

Stay connected

  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services.

Fees & policies

Mandatory feesPay at property

You'll be asked to pay the following charges at check-in or check-out:

  • A tax is imposed by the city: USD 1.34 per accommodation, per night

Optional extras

  • Continental breakfast is offered for an extra charge of USD 12 for adults and USD 8 for children (approximately)

Pool, spa & gym (if applicable)Pay at property

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property accepts Visa and Mastercard. Cash is not accepted. 

Also known as

  • Sercotel Gallery Klr Carmen
  • Sercotel The Gallery By KLR Hotel
  • Sercotel The Gallery By KLR Playa del Carmen
  • Sercotel The Gallery By KLR Hotel Playa del Carmen
  • Sercotel Gallery KLR Aparthotel Playa del Carmen
  • Sercotel Gallery KLR Aparthotel
  • Sercotel Gallery KLR Playa del Carmen
  • Aparthotel Sercotel The Gallery By KLR Playa del Carmen
  • Playa del Carmen Sercotel The Gallery By KLR Aparthotel
  • Aparthotel Sercotel The Gallery By KLR
  • Sercotel The Gallery By KLR Playa del Carmen
  • Sercotel Gallery KLR

*See fees & policies for additional details or extra charges

FAQs

  • Yes, Sercotel The Gallery By KLR does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • Yes. Parking spots may be limited.
  • Yes, there are 2 outdoor pools and a children's pool.
  • Sorry, pets aren't allowed.
  • You can check in from 3 PM - midnight. Check-out time is noon.
  • Yes. Nearby restaurants include Ah Cacao Chocolate Café (3-min walk), Po Thai (3-min walk), and El fogon (4-min walk).
  • Onsite recreation at Sercotel The Gallery By KLR includes yoga. Enjoy a swim in one of the 2 outdoor swimming pools or use the hotel's other amenities, which include a 24-hour fitness center and spa services.
8.6.Fabulous.
  • 10.0.Exceptional

    Property was great. Rooftop pool area was amazing. Cleaning staff were on the ball. Great location. The one neagtive is the pool bar and roof top bar were not staffed.

    Bryan, 9 night trip with friends, Feb 14, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Upon check in with 3 single adults They gave us one key “” that’s all they give out “” we heard every time we asked Needless to say it was VERY inconvenient for us And you needed the key to open and lock the door

    8 night trip with friends, Feb 8, 2020

    Verified Orbitz guest review

  • 8.0.Very good

    Lovely new hotel

    The hotel is lovely,very clean and maintained well. Our room was over the garage exit so we did experience some noise but most rooms would not have that problem. The pools were lovely and not busy. Great location,near everything. Great for restaurants,bars and walking but no loud music. Lovely views from roof top pool and a little restaurant not used much. Staff were lovely and our room was immaculate. There was some chatter from staff in the morning who probably don’t realize sounds echo in the halls but nothing really. Great price and I would recommend anybody stay there.

    barrie, 6 night trip, Jan 26, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    We had a 1 bedroom beautiful condo with a full kitchen! Everything was super clean and great condition!

    Sol, 3 night family trip, Jan 26, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Playa vacation

    Very comfortable for our entire family of 5 with two separate rooms and bathrooms and a small kitchen and living area. This is not an hotel but a condo building of which only 80 of the rooms are rented as hotel rooms, so not all the amenities are working for example the spa and the bar at the downstairs pool are closed. The parking is large and we had no problem parking our car, just the entrance and exit are very tight so I’m glad we had a compact car. The location is great, very close to 5th avenue and the beach, and also to Mega supermarket. The traffic on the street could be loud sometimes but we slept well anyway. They have a great cinema room you can rent for 2-3 hours and we just logged to Netflix and watched movies on one of the rainy days. The staff is very nice and helpful. We left for a road trip for a few days and left some of our luggage for safety keeping. There is also a safe in the room. Overall great place. Downstairs there are a few restaurants. We highly recommend Moshe Cube that has very tasty ethnic food and nice staff.

    6 night family trip, Dec 19, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    It was pleasant and enjoy the room and the location easy to find

    Ernesto, 3 night family trip, Dec 8, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    very clean, new, very confortable bed, just 2 blocks to the mall, where you find everything! Had breakfast in the terrace with a beautiful view

    1 night family trip, Nov 25, 2019

    Verified Expedia guest review

  • 8.0.Very good

    The whole hotel experience was very good the only thing that I didn’t like was the leaking shower a wall that kept leaking while you were taking a shower,

    Ruben, 6 night family trip, Nov 17, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Modern, comfortable, central, friendly apartments

    Outstanding condo-style accommodation, 3 minutes from bus station, supermarket, and great local restaurants. Room was modern, excellent mattress/sheets/pillows. Large spacious washroom and balcony for each room. Great kitchenette. One problem - mold inside the A/C unit in room 215N. It needs to be cleaned and sanitized. Using the air made the musty smell even worse in the room. Had to keep door open all night for fresh air.

    Jason, 3 night trip, Nov 16, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    The unit we stayed in was so clean and comfortable and had everything one could want in a hotel suite. The only slightly negative thing is that the walls and floors seem to be pretty thin as far as sounds go.

    lisa, 1 night family trip, Oct 24, 2019

    Verified Hotels.com guest review

See all 84 reviews