8/10 Very good
22 August 2023
Fabulous room, rude staff.
I loved the style of the hotel. Our room (Suite M) was huge and had a beautiful view of Augustusplatz and the opera house. The little kitchen was useful and we made breakfast ourselves every morning. The bed was comfortable and the air conditioning very effective. As other reviews note, there is some noise from the trams outside, more of a low rumble as the double glazing is very effective. I also noticed a strange buzzing sound in the room which I couldn’t locate, it did cause some disturbance. What let the hotel down was check-in and check-out. The staff tried to charge me for my stay, even though I paid in advance via hotels.com. On check out, the receptionist asked for my room number, then very rudely proceeded to tell me that it was incorrect. I’m sorry, what?! I’ve just been staying in the room for 3 nights, I think I know what number it is. He argued that it was wrong and eventually I just had to leave. Such a shame as we had enjoyed our stay. I’d recommend the place for adventurous and low-maintenance guests who are happy to fend for themselves. If you want a good service experience, then this isn’t the hotel for you.
Jon
Jon, 3-night trip
Verified Hotels.com guest review