Guests
All properties in Genting Highlands, Pahang, Malaysia

Gloria Residences Ion Delemen

Mountain hotel with 4 restaurants, near Skytropolis Indoor Theme Park

  • Free WiFi and free parking

Image gallery

  • Terrace/Patio
  • Terrace/Patio
  • Pool
  • Indoor Pool
  • Terrace/Patio
Terrace/Patio. Image 1 of 69.
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Jalan Ion Delemen 1, Ion Park, Genting Highlands, 69000, Pahang, Malaysia
8.0.Very good.
  • The king sized bed was a bit small compared to most hotels' king sized beds. Location was…

    Nov 25, 2019

  • Good: The sky view is beautiful. There's shuttle to First World Plaza but need to book…

    Oct 17, 2019

See all 209 reviews

Official standards

This property advises that it adheres to Safe & Clean (Malaysia) and COVID-19 Guidelines (CDC) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • Contactless check-in is available
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Quiet
Safe
Convenient
Easy parking
Transport options

The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities
  • Shuttle services
    • Free WiFi
    • Free parking
    • Pool
    • Airport transfer
    • Non-smoking
    • Gym

    Property highlights

    Main amenities

    • 332 smoke-free guestrooms
    • Daily housekeeping
    • 4 restaurants
    • Indoor pool
    • Breakfast available
    • Fitness center

    For families

    • Children's pool
    • Playground on site
    • Private bathroom
    • Free toiletries
    • Garden
    • Terrace

    What’s around

    • SkyAvenue - 3.1 mi / 5 km
    • Skytropolis Indoor Theme Park - 3.1 mi / 5 km
    • Arena of Stars - 3.2 mi / 5.1 km
    • Chin Swee Cave Temple - 3.8 mi / 6.1 km
    • Genting Highlands Premium Outlets - 6.7 mi / 10.9 km
    • Genting Strawberry Leisure Farm - 7.8 mi / 12.6 km

    Book this property and collect stamps after your stay

    Remember, collect 10 stamps, get 1 reward* night

    Enter dates for 2 guests

    Guests
    • Studio
    • Suite, 1 Bedroom
    • Suite, 2 Bedrooms
    • Family Suite
    • Executive Suite, 2 Bedrooms
    • Executive Suite, 3 Bedrooms
    • Penthouse

    What’s around

    Landmarks

    • SkyAvenue - 3.1 mi / 5 km
    • Skytropolis Indoor Theme Park - 3.1 mi / 5 km
    • Arena of Stars - 3.2 mi / 5.1 km
    • Chin Swee Cave Temple - 3.8 mi / 6.1 km
    • Genting Highlands Premium Outlets - 6.7 mi / 10.9 km
    • Genting Strawberry Leisure Farm - 7.8 mi / 12.6 km
    • Genting Skyway - 8.8 mi / 14.2 km
    • Happy Bee Farm & Insect World - 9.1 mi / 14.7 km

    Getting around

    • Kuala Lumpur International Airport (KUL) - 103 min drive
    • Subang (SZB-Sultan Abdul Aziz Shah) - 75 min drive
    • Kuala Lumpur Gombak Station - 53 min drive
    • Serendah Station - 53 min drive
    • Batu Caves Station - 54 min drive
    • Airport shuttle (surcharge)
    map
    See on map
    Jalan Ion Delemen 1, Ion Park, Genting Highlands, 69000, Pahang, Malaysia

    At a glance

    Hotel size

    • This hotel has 332 rooms

    Arriving/leaving

    • Check-in time 3:00 PM-anytime
    • Check-out time is noon

    Restrictions related to your trip

    • Check COVID-19 restrictions.
    • At check-in, guests must provide a record of full COVID-19 vaccination

    Special check-in instructions

    If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival. At check-in, guests must provide a record of full COVID-19 vaccination. The COVID-19 vaccination record requirement applies to all guests aged 18 and up; guests must have received complete COVID-19 vaccination at least 14 days prior to check-in.

    Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

    Pets

    • No pets or service animals allowed

    Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

    Transfers

    • Airport shuttle from 6:00 AM to 10:30 PM*

    Parking

    • Free covered onsite self parking

    Other information

    • Smoke-free property
    *See fees & policies for additional details or extra charges

    In the hotel

    Food and drink

    • Buffet breakfast daily (surcharge)
    • 4 restaurants
    • 2 coffee shops/cafés
    • Room service (during limited hours)

    Things to do

    • Indoor pool
    • Children's pool
    • Fitness facilities
    • Sauna
    • Playground on site
    • Hiking/biking trails nearby
    • Arcade/game room

    Working away

    • Business center
    • Number of meeting rooms - 10
    • Conference space
    • Conference space size (feet) - 0
    • Conference space size (meters) - 0

    Services

    • Concierge services
    • Tours/ticket assistance
    • Dry cleaning/laundry service
    • Luggage storage
    • Wedding services
    • Multilingual staff

    Facilities

    • Elevator
    • Garden
    • Terrace

    Languages Spoken

    • Chinese
    • English
    • Malay

    In the room

    Home comforts

    • Air conditioning
    • Coffee/tea maker
    • Bathrobes
    • Slippers
    • Iron/ironing board

    Sleep well

    • Blackout drapes/curtains
    • Premium bedding

    Freshen up

    • Private bathroom
    • Shower only
    • Bidet
    • Free toiletries
    • Hair dryer

    Be entertained

    • LCD TV
    • Satellite TV channels

    Stay connected

    • Free WiFi
    • Phone

    Food and drink

    • Free bottled water

    More

    • Daily housekeeping
    • In-room safe

    Special features

    Dining

    HOME - This restaurant specializes in Chinese cuisine.

    Kembali Kitchen - This restaurant specializes in local and international cuisine. Open daily.

    Hugo's in the sky - This fine-dining restaurant specializes in Mediterranean cuisine. Open daily.

    Dinetopia - This fine-dining restaurant specializes in fusion cuisine. Reservations are required. Open daily.

    Fairy Tales - Onsite café. Open daily.

    Fees & policies

    Refundable depositPay at property

    • Deposit is payable by bank transfer and is due within 72 hours of booking the reservation

    Mandatory feesPay at property

    You'll be asked to pay the following charges at check-in or check-out:

    • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property beginning January 1, 2022. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

    Optional extras

    • Buffet breakfast is offered for an extra charge of MYR 40 for adults and MYR 20 for children (approximately)
    • Airport shuttle service is offered for an extra charge of MYR 336 per vehicle (one-way, Maximum occupancy 3)
    • Early check-in can be arranged for an extra charge (subject to availability, amount varies)
    • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

    Hygiene & cleanliness

    This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

    Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas.

    Contactless check-in and contactless check-out are available.

    Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

    At check-in, guests must provide a record of full COVID-19 vaccination.

    COVID-19 vaccination record requirement applies to all guests aged 18 and up; guests must have received complete COVID-19 vaccination at least 14 days prior to check-in.

    This property affirms that it follows the cleaning and disinfection practices of Safe & Clean (Malaysia).

    This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC).

    Policies

    Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

    For transfers, guests must contact the property before arrival at the number on the booking confirmation.

    The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

    This property accepts Visa, Mastercard, American Express, Union Pay, debit cards and cash.

    This property reserves the right to pre-authorize the guest's credit card prior to arrival.

    Also known as

    • Gloria Residences Ion Delemen Hotel Genting Highlands
    • Gloria Residences Ion Delemen Hotel
    • Gloria Residences Ion Delemen Genting Highlands
    • Gloria Resinces Ion lemen
    • Gloria Residences Ion Delemen Hotel
    • Gloria Residences Ion Delemen Genting Highlands
    • Gloria Residences Ion Delemen Hotel Genting Highlands

    *See fees & policies for additional details or extra charges

    FAQs

    • Yes, Gloria Residences Ion Delemen does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • This property confirms that guests must provide documentation related to COVID-19 at check-in. Furthermore, disinfectant is used to clean the property, guests are provided with hand sanitizer, and social distancing measures are in place. Please note that this information has been provided by our partners.
    • Yes, there's free self parking.
    • Yes, there's an indoor pool and a children's pool.
    • Sorry, pets and service animals aren't allowed.
    • You can check in from 3:00 PM - anytime. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.
    • Yes, there are 4 onsite restaurants, featuring Chinese cuisine. The dining venue will be unavailable from July 1 2021 to January 1 2022 (dates subject to change). Nearby restaurants include Munakata Ramen (3.2 mi), Good Friends (3.3 mi), and Ming Ren (3.3 mi).
    • Yes, an airport shuttle is available from 6:00 AM to 10:30 PM on request. The charge is MYR 336 per vehicle one-way.
    • Have fun with onsite activities like rock climbing and ziplining. Additional recreation nearby includes casino gaming. Enjoy a swim in the indoor pool or use the hotel's other amenities, which include a sauna and a fitness center. Gloria Residences Ion Delemen also has an arcade and a garden.
    8.0.Very good.
    • 6.0.Good

      Clean & tidy property. Only concern is few or no other support facilities around the property. And it is inconvenience to travel from the property to other locations such as Casino or First World Hotel.

      DESMONDBOEY, 3 night family trip, Oct 11, 2019

      Verified Expedia guest review

    • 10.0.Exceptional

      The reception staff named Alex is so nice and he’s proactive to help and answer all our queries.

      Wendy, 1 night trip with friends, Sep 30, 2019

      Verified Hotels.com guest review

    • 4.0.Fair

      Arrived on 18th Sept after a long drive. Not much hassle during check in except you need to park your car at the hotel side and walk thru the link bridge at 7th floor to the residence. It was a weekday and off peak not many crowds, Given a corner unit on the 20th floor, just as I preparing to take a nap after shower, there was a loud irritating drilling sounds coming from either on top or besides my room. Was so frustrated and called the front desk, after enduring for 30 mins. then they replied already stopped the workers. The next day after breakfast, I went up to my room to take a rest while waiting for noon check out, 1030am in the morning, the drilling sound came again, I walked out of my room and saw my shoes outside the unit besides me. Was so frustrated that I immediately check out. Just do not understand, why allocated me to a unit that is doing renovation works besides during an off peak and weekday. Will not come to this place again.

      Henry, 1 night trip with friends, Sep 18, 2019

      Verified Hotels.com guest review

    • 8.0.Very good

      Comfortable but cold.

      Very nice but cold.

      Brian, 1 night family trip, Sep 13, 2019

      Verified Hotels.com guest review

    • 6.0.Good

      Management couldn't cope with the peak holiday

      This is my 3rd time staying at Gloria residence but i am fairly disappointed. Despite coming in at 3pm, room was not ready and we had to wait at the check-in counter till 4pm. Our room was facing the hill and the wind was gusty. This caused the door to the aircon fcu at the balcony to keep banging. There is no way to secure the door and only a string was used to secure the door which is basically useless. The same goes for other units in the same level. There was constant loud banging of the aircon maintenance door throughout the night and it felt eerie enough to keep me wake. Management should either remove the door or find a way to lock the door other than using a flimsy string to secure it. The buses to First World Hotel is fully booked and there is no way to get there other than taking taxi or self drive. It cost 30rm one-way to First World which is a rip-off. Management should anticipate and be fully prepared to handle long weekends, otherwise it is better to stay away during the peak season.

      Jian Kai, 1 night trip with friends, Aug 11, 2019

      Verified Hotels.com guest review

    • 8.0.Very good

      Nice hotel just a little way from Genting main

      The room is smaller than at Ion Delemon but it’s a far bit cheaper. It’s still comfy and clean and shares common facilities with Ion. Nice stay away from the hustle of the main Genting complex.

      Chee Wai, 2 night family trip, Jul 29, 2019

      Verified Hotels.com guest review

    • 10.0.Exceptional

      Only parking a bit of?

      Ong, 1 night family trip, Jul 27, 2019

      Verified Hotels.com guest review

    • 8.0.Very good

      Very value for what we pay for, upgraded us up to suite! Hotel currently still building. Toilets and beds are clean, floor not carpeted. would give a 3.5/5

      Denise, 2 night family trip, Jun 20, 2019

      Verified Expedia guest review

    • 8.0.Very good

      Brand new property with sparkling clean rooms. Had to change room as the floor we were given (Lvl 21) had a electricity and water issue. But the staff were very prompt to make amends and give us a new room. Good facilities for kids. Good food options at the restaurants. Adequate spread at breakfast. One minimart at the premises. No swimming pool. No ATM. No room service.

      3 night family trip, Jun 16, 2019

      Verified Expedia guest review

    • 6.0.Good

      There are water moisture smell inside the appt. Bus shuttles always fully booked during weekends. Need two buses insist of one ..Everyday buffet breakfast menu is the same for three continious three days..

      2 night family trip, Jun 14, 2019

      Verified Expedia guest review

    See all 209 reviews