10/10 Exceptional
3 June 2023
I arrived at the hotel early due to my flight schedule and was allowed to check-in prior to midday (usually it's 2pm), which I found very helpful. Initially there was an issue with the bedsheets as, upon inspection, I noticed a number of marks / stains on them. I reported this to reception and they immediately sent the housekeeping staff to resolve the issue, even opening the replacement linen in front of me to check it was all clean, which I found reassuring. Following that, I visited the on-site restaurant and found an extensive menu of good quality meals at a very reasonable price. I then went for a walk into the centre of Vientiane (about 15 minutes away) and returned to the hotel restaurant for my second meals of the day. The lady who served me there was very hospitable, even using the dictation feature on her mobile phone translation app to ensure I could communicate the relevant details of how I would like my food to be prepared (allergies, preferences, etc). In total I ate 4 cooked meals in the restaurant, alongside two smoothies and two bottles of water, with the total bill being less than £12! Excellent value for money. As I was only staying one night, I arranged with the reception staff to order me a taxi for early the following morning to meet my connection flight at nearby Wattay International Airport.
Overall, it was a very pleasant experience and the staff were extremely helpful and friendly. I would definitely return again next time I'm in Laos.
Tom
Tom, 1-night trip
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