Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

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All properties in San Miguel de Allende, Guanajuato, Mexico
1 room, 2 adults

Live Aqua San Miguel de Allende Urban Resort

5-star5 stars
Great for families

Good to know

  • Children's club (free)
  • Children's pool
  • In-room childcare (surcharge)
  • Dry cleaning/laundry service
Calzada de la Presa No. 85, Zona Centro, San Miguel de Allende, GTO, 37700, Mexico

Luxury hotel with 2 restaurants, near San Miguel de Allende Public Library
  • Free WiFi
  • Great for families

    Good to know

    • Children's club (free)
    • Children's pool
    • In-room childcare (surcharge)
    • Dry cleaning/laundry service
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book. 

  • La única observación fue que la alberca estaba fría Jan 5, 2021
  • Amazing stay and hotel! Top service, design and comfort. Great view from the private…Nov 12, 2020

Live Aqua San Miguel de Allende Urban Resort

More Info: 6823 2342

from S$404
  • Deluxe Room, 1 King Bed
  • Deluxe Room, 2 Double Beds
  • Deluxe Room (Premium, 1 King)
  • Suite (Aqua)
  • Suite (Zen)
  • Deluxe Room Pet Friendly, 1 King
  • Deluxe Room Pet Friendly, 2 Double
  • Deluxe Balcony Patio View, 1 King
  • Deluxe Balcony Patio View, 2 Double
  • Deluxe Interior Garden View, 1 King
  • Deluxe Interior Garden View, 2 Double
  • Viento Suite, 1 King

What’s around Live Aqua San Miguel de Allende Urban Resort

Landmarks

  • In Colonia Azteca
  • El Jardin - 11 min walk
  • Parish Church of San Miguel Arcangel - 12 min walk
  • Juarez Park - 18 min walk
  • San Miguel de Allende Public Library - 9 min walk
  • San Miguel de Allende Historical Museum - 12 min walk
  • Fabrica La Aurora - 12 min walk
  • El Mirador Viewpoint - 15 min walk

Getting around

  • Queretaro Intl. Airport (QRO) - 76 min drive
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 153 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time 3:00 PM-anytime
  • Check-out time is 11:00 AM

Restrictions related to your trip

  • This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book.
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • No cribs (infant beds)

  • Free children's club

Pets

  • Pets allowed (dogs only)*

  • Specific rooms only, restrictions apply*

  • 1 per room (up to 44 lbs)

  • Pets must be supervised

  • Food and water bowls available

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Transfers

  • Airport shuttle from 7:30 AM to 10:30 PM*

Parking

  • Onsite valet parking (MXN 200 per day)

  • Height restrictions apply for onsite parking

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • Children's club (free)
  • In-room childcare (surcharge)
Food and drink
  • Buffet breakfast daily (surcharge)
  • 2 restaurants
  • Bar/lounge
  • Poolside bar
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • Number of outdoor pools - 2
  • Outdoor pool
  • 24-hour fitness facilities
  • Spa services on site
  • Spa treatment room(s)
  • Children's pool
  • Spa tub
  • Free pool cabanas
  • Pool sun loungers
  • Pool umbrellas
Working away
  • Conference space
  • Conference space size (feet) - 10441
  • Conference space size (meters) - 970
  • Conference center
Services
  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry service
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 4
  • Year Built - 2018
  • Elevator
  • Terrace
  • Fireplace in lobby
Accessibility
  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible on-site restaurant
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Down comforter
  • Blackout drapes/curtains
  • Premium bedding
  • Pillowtop mattress
Freshen up
  • Private bathroom
  • Deep soaking bathtub
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer
Be entertained
  • 65-inch LED TV
  • Premium TV channels
  • IPod docking station
  • MP3 docking station
Stay connected
  • Desk
  • Free WiFi
  • Free long-distance calls
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. There are 9 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Dining

Spice Market by Pure Grey - This bistro specializes in Asian cuisine and serves lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).

Mario Canario - This poolside theme restaurant specializes in Mexican cuisine and serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.

Zibu Allende - Overlooking the garden, this family restaurant specializes in Thai cuisine and serves breakfast, brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.

Casa Dragones Cigar Bar - This bar overlooks the pool. Open daily.

YinTony by Tanqueray - Onsite restaurant. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Live Aqua San Miguel de Allende Urban Resort’s small print

Also known as

  • Live Aqua San Miguel Allende Urban Resort San Miguel de Allende
  • Live Aqua San Miguel Allende Urban Resort
  • Live Aqua San Miguel Allende Urban San Miguel de Allende
  • Live Aqua San Miguel Allende Urban
  • Live Aqua Miguel Allende Urban
  • Live Aqua San Miguel Allende Urban Resort
  • Live Aqua San Miguel Allende Urban San Miguel de Allende
  • Live Aqua San Miguel Allende Urban Resort San Miguel de Allende
  • Live Aqua Miguel Allende Urban
  • Live Aqua San Miguel de Allende Urban Resort Hotel
  • Hotel Live Aqua San Miguel de Allende Urban Resort

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

For details on pet restrictions and to request pet-friendly rooms, contact the property at the number on the booking confirmation.

Parking height restrictions apply.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

The property affirms that it follows sanitization practices of National Guidelines for reopening Tourism (Mexico) guidelines.

The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards, debit cards, and cash.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • Service fee: 10 percent
  • Resort fee: 10 percent of room rate

Optional extras

Valet parking costs MXN 200 per day

Breakfast costs between MXN 450 and MXN 680 per person (approximately)

Pets are allowed for an extra charge of MXN 2000 per pet, per stay

Service animals exempt from fees

Airport shuttle service is offered for an extra charge of MXN 4700 per vehicle (roundtrip)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Live Aqua San Miguel de Allende Urban Resort

  • Does Live Aqua San Miguel de Allende Urban Resort offer free cancellation for a full refund?
    Yes, Live Aqua San Miguel de Allende Urban Resort does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Live Aqua San Miguel de Allende Urban Resort?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Live Aqua San Miguel de Allende Urban Resort?
    Yes. Valet parking costs MXN 200 per day.
  • Is there a pool at Live Aqua San Miguel de Allende Urban Resort?
    Yes, there are 2 outdoor pools and a children's pool.
  • Are pets allowed at Live Aqua San Miguel de Allende Urban Resort?
    Yes, dogs are welcome, with a limit of 1 per room and maximum weight of 44 lbs per pet. There's a charge of MXN 2000 per pet, per stay. Service animals are exempt from fees. Food and water bowls are available.
  • What are the check-in and check-out times at Live Aqua San Miguel de Allende Urban Resort?
    You can check in from 3:00 PM - anytime. Check-out time is 11:00 AM. Contactless check-in and check-out are available.
  • Are there restaurants at or near Live Aqua San Miguel de Allende Urban Resort?
    Yes, there are 2 onsite restaurants, featuring alfresco dining, Asian cuisine, and garden views. Nearby restaurants include Cafe MuRo (6-min walk), Baja Fish Taquito (7-min walk), and Buen Dia (7-min walk).
  • Is airport shuttle service offered by Live Aqua San Miguel de Allende Urban Resort?
    Yes, an airport shuttle is available from 7:30 AM to 10:30 PM on request. The charge is MXN 4700 per vehicle roundtrip.
  • What is there to do near Live Aqua San Miguel de Allende Urban Resort?
    Recommended spots to visit include San Miguel de Allende Public Library (9-min walk) and El Jardin (11-min walk), along with Parish Church of San Miguel Arcangel (12-min walk) and San Miguel de Allende Historical Museum (12-min walk).

Recent reviews

Superb 9.2 From 239 reviews

Exceptional 10.0
Retreat
Beautiful designed hotel with a mix of modern and traditional.
us4 night trip
Good 6.0
Amazing hotel BUT HORRIBLE CUSTOMER SERVICE
Wendy, us1 night family trip
Fair 4.0
Al llegar, la habitación que nos dieron tenía el WC sucio. La segunda noche, a las 2am se prendío la alarma de incendio y estuvo 2 horas sonando! En la alberca había un grupo de personas que tenían una fiesta y en tiempos de COVID, me parece súper irresponsable del hotel, permitir eso. El telefono de la habitación nunca sirvió. La 4 noche arriba de mi cuarto, los mismos de la alberca, hicieron fiesta y karaoke, me quejé 4 veces a la recepción y NUNCA hicieron NADA. PÉSIMO, no regresaré
Mags, us2 night family trip
Exceptional 10.0
Great stay
Amazing place
Salvador, mx1 night trip
Good 6.0
Disappointing service
We had stayed at Live Aqua last year and were excited to return. However the service was very disappointing this trip. From being ignored at the pool to never texting us when our room was ready, to then trying to charge us for a mini bar item upon check out... sadly we won’t be returning.
us1 night trip
Exceptional 10.0
Absolutely gorgeous!!! So beautiful that we didn´t even want to leave the hotel and stayed two extra nights. The architecture, the rooms, the pool area, the lobby, everywhere you look you´ll see something stunning. The staff is super friendly and the service is also amazing. Highly recommended!!!
Iralis, us1 night romance trip
Exceptional 10.0
Best Hotel in town.
Beautiful Resort and super clean. Staff very friendly.
Gabriel, us1 night family trip
Exceptional 10.0
We basically enjoyed to stay but there were some points I would like to mention. There were no hair dryer until I called. Lid in the bath was broken. And this is what we really want you to tell but background music was terrible. If there was no music or better music around pool or the other space, we would stay more days.
Yu, mx1 night family trip
Exceptional 10.0
Simply awesome - great location, views, Sunday brunch is to die for!
John, us7 night trip
Good 6.0
Eat somewhere else... terrible food!!! Worst restaurant in San Miguel...
Guillermo, us2 night romance trip

Live Aqua San Miguel de Allende Urban Resort