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The Gardens – A St. Giles Hotel & Residences

4.5 star property
Luxury hotel with outdoor pool, connected to the convention centre, near Mid Valley Megamall

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The Gardens – A St. Giles Hotel & Residences

Photo gallery for The Gardens – A St. Giles Hotel & Residences

Exterior
Outdoor pool, pool loungers
Premium bedding, down duvets, in-room safe, desk
Restaurant
Separate bathtub and shower, deep-soaking bathtub, rainfall showerhead

Overview of The Gardens – A St. Giles Hotel & Residences

8.4 out of 10 Very good
8.4/10 Very good

Property highlights

  • Pool
  • Parking available
  • Free WiFi
  • Connecting rooms available
  • Air conditioning
  • Gym
Map
Mid Valley City, Lingkaran Syed Putra, Kuala Lumpur, 59200
Main amenities
  • Daily housekeeping
  • Outdoor pool
  • Breakfast available
  • Fitness centre
  • Self parking
  • Conference centre
  • Business centre
  • 9 meeting rooms
  • 24-hour front desk
  • Air conditioning
  • Front desk safe
  • Conference space
Feel at home
  • Connecting/adjoining rooms available
  • Private bathroom
  • Separate bath and shower
  • Daily housekeeping
  • Coffee/tea maker
  • Lift

Room options

View all photos for Suite, 1 King Bed, City View

Separate bathtub and shower, deep-soaking bathtub, rainfall showerhead

Suite, 1 King Bed, City View

  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, City View

Separate bathtub and shower, deep-soaking bathtub, rainfall showerhead

Suite, 1 King Bed, City View

  • 79 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Double Beds, City View

Separate bathtub and shower, deep-soaking bathtub, rainfall showerhead

Suite, 2 Double Beds, City View

  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 2 Double Beds, City View

Separate bathtub and shower, deep-soaking bathtub, rainfall showerhead

Suite, 2 Double Beds, City View

  • 116 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, City View

Separate bathtub and shower, deep-soaking bathtub, rainfall showerhead

Deluxe Room, 1 King Bed, City View

  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds, City View

Separate bathtub and shower, deep-soaking bathtub, rainfall showerhead

Deluxe Room, 2 Single Beds, City View

  • City view
  • Sleeps 4
  • 2 Single Beds

View all photos for Room, 1 King Bed, City View

Premium bedding, down duvets, in-room safe, desk

Room, 1 King Bed, City View

  • City view
  • Sleeps 4
  • 1 King Bed

About this area

What's nearby

  • In Mid Valley City
  • Mid Valley Megamall - 9 min walk
  • Kuala Lumpur Sentral - 28 min walk
  • University of Malaya - 28 min walk
  • Petaling Street - 6 min drive
  • Merdeka Square - 6 min drive
  • Jalan Alor - 10 min drive
  • Berjaya Times Square - 8 min drive
  • Kuala Lumpur Tower - 9 min drive
  • Suria KLCC Shopping Centre - 9 min drive
  • Pavilion Kuala Lumpur - 9 min drive

Getting around

  • Subang (SZB-Sultan Abdul Aziz Shah) - 32 min drive
  • Kuala Lumpur International Airport (KUL) - 45 min drive
  • Mid Valley - 6 min walk
  • Kuala Lumpur Seputeh KTM Komuter Station - 19 min walk
  • Kuala Lumpur Sentral Station - 30 min walk
  • Abdullah Hukum Station - 19 min walk
  • Bangsar Station - 19 min walk
  • Kerinchi Station - 21 min walk

Restaurants

  • Restoran Munah - 4 min drive
  • Go Noodle House 有間麵館 - 4 min walk
  • Rakuzen - 5 min walk
  • Gindaco - 4 min walk
  • Sagar North Indian Restaurant - 17 min walk
Map

About this property

The Gardens – A St. Giles Hotel & Residences

At The Gardens – A St. Giles Hotel & Residences, you'll be within a 10-minute drive of Petronas Twin Towers and Mid Valley Megamall. The outdoor pool is a great spot for a morning swim, and guests can get a workout in at the fitness centre. This luxurious hotel is also within a short drive of Berjaya Times Square and Pavilion Kuala Lumpur.

Languages

Chinese (Mandarin), English, Malay

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows the regional cleaning and disinfection practices of Safe & Clean (Malaysia)

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks available
Hand sanitiser provided
Individually wrapped food options available through room service
This information is provided by our partners.

At a glance

Hotel size

  • 647 rooms
  • Arranged over 24 floors

Arriving/Leaving

  • Check-in time from 2:00 PM until midnight
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cots (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • On-site self-parking (MYR 5 per day)
  • Wheelchair-accessible parking on site
  • Electric vehicle charging point on site

Property amenities

Food and drink

  • Continental breakfast (surcharge) each morning 7:30 AM–10:30 AM
  • Private dining

What to do

  • Winery tours nearby

Working away

  • Business centre
  • 9 meeting rooms
  • Conference centre (6997 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Porter/bellhop
  • Pool loungers
  • Romance packages

Facilities

  • Safe-deposit box at front desk
  • Fitness centre
  • An outdoor pool
  • Art gallery on-site
  • Designer shops on-site
  • Shopping centre on-site
  • At least 80% of food locally sourced
  • Vegetarian dining options
  • Locally owned and organised tours and activities
  • Local artist showcase
  • Local culture and ecosystem education
  • Double-glazed windows
  • At least 80% of lighting from LEDs
  • No plastic soft drinks bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reusable cups only
  • Banquet hall

Accessibility

  • Lift
  • In-room accessibility (selected rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Pool access ramp on site

Room amenities

Be entertained

  • LCD television
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Electric kettle
  • Dressing gowns and slippers
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Down duvet
  • Premium bedding

Freshen up

  • Private bathroom
  • Deep-soaking bath
  • Separate bath and shower
  • Rainfall shower heads
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone
  • Desk chair

Food and drink

  • Champagne service
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Energy-saving switches
  • LED light bulbs
  • Water-efficient showers only
  • Water-efficient toilets only

Fees & policies

Refundable deposits

  • Deposit: MYR 100 per night

Optional extras

  • Continental breakfast is offered for an extra charge of approximately MYR 29 per person

Children & extra beds

  • Rollaway beds are available for MYR 116.60 per night

Parking

  • Self-parking costs MYR 5 per day

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitiser.

Individually wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Safe & Clean (Malaysia) guidelines.

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing that there's a smoke detector, a security system and window guards on site.
This property accepts credit cards, debit cards and cash.

Also known as

Gardens St. Giles Hotel Kuala Lumpur
Gardens St. Giles Hotel
Gardens St. Giles Kuala Lumpur
The Gardens – A St. Giles Hotel Residences
The Gardens – A St. Giles Hotel & Residences Hotel
The Gardens – A St. Giles Hotel & Residences Kuala Lumpur
The Gardens – A St. Giles Hotel & Residences Hotel Kuala Lumpur

Frequently asked questions

Does The Gardens – A St. Giles Hotel & Residences offer free cancellation for a full refund?
Yes, The Gardens – A St. Giles Hotel & Residences does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at The Gardens – A St. Giles Hotel & Residences?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at The Gardens – A St. Giles Hotel & Residences?
Yes, there's an outdoor pool.
Are pets allowed at The Gardens – A St. Giles Hotel & Residences?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at The Gardens – A St. Giles Hotel & Residences?
Yes. Self-parking costs MYR 5 per day. Electric car charging is available.
What are the check-in and check-out times at The Gardens – A St. Giles Hotel & Residences?
You can check in from 2:00 PM - midnight. Check-out time is noon.
What is there to do at The Gardens – A St. Giles Hotel & Residences and nearby?
The Gardens – A St. Giles Hotel & Residences has an outdoor pool and a fitness centre.
Does The Gardens – A St. Giles Hotel & Residences have rooms with private hot tubs?
Yes, each room has a deep-soaking bath.
What's the area around The Gardens – A St. Giles Hotel & Residences like?
The Gardens – A St. Giles Hotel & Residences is a short 6-minute walk from Mid Valley and 9 minutes' walk from Mid Valley Megamall.

Reviews

8.4

Very good

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Very good

Very good hotel, very practical, very clean, friendly and pleasant staff. There were 3 of us staying in the room, so the twin bed was practical for our teenage daughter but too small for our couple. I definitely recommend.
17-night family trip
Verified Hotels.com guest review

6/10 Good

wee yin, 2-night business trip
Verified Hotels.com guest review

4/10 Fair

CHEE KEONG, 3-night family trip
Verified Hotels.com guest review

6/10 Good

All good except the service levels at reception needs to improve
Chung Ling, 3-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Hui Sing, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Every thing is good
Seng, 3-night romance trip
Verified Expedia guest review

4/10 Fair

Disappointing Stay
This was the 2nd time we stayed in the Gardens Hotel in 7 months. Our first stay last October was OK and so was the reason why we decided to stay again. I booked 3 rooms for 2 nights and have emailed the hotel requesting for family or adjacent rooms since we are travelling as a family and we have a 15 mths baby with us. The hotel did not bother to reply to my email. When I checked into the hotel, there was no arrangement for the 3 rooms to be together. But the check-in staff did managed to give us 2 rooms next to each other but 1 room had to be away but on the same floor. The door of my room was hard to open/close as it was jamming against the door frame. So every time we open & close, there were loud banging sound. And unfortunately the door of the room next to us is also the same and so everytime when they open/close the door, we have to bear with the banging and jamming sound which is very annoying. I believed our neighbour also felt the same when we open & close our door. The TV in our room was not working properly - see photo below showing the screen. My daughter's room was not cleaned on the 2nd day and garbage still remained in the dustbin. The bed was not made up and toilet not clean. We were all very disappointed as not only the service had gone down the maintenance had only gone down or poorly maintain.
Kok Heng, 2-night family trip
Verified Hotels.com guest review

4/10 Fair

Room getting old and shower water flows very slow.
CHOONG TIN, 2-night romance trip
Verified Expedia guest review

6/10 Good

Unpleasant Musty smell in room.
the first thing that hit me when we entered the room was the strong MUSTY smell in the room. It seemed like the room was not in use in a long while and hence not cleaned or aired recently. Our bed linens were not changed even though there were a few blood stain spots caused by a ruptured elbow blister. It would have been nice if the housekeeper had bothered to give us fresh linens instead.
Janet, 2-night trip
Verified Hotels.com guest review

4/10 Fair

Love the convenience of this hotel. However this hotel is a little run-down compared to when i stayed 5 years ago. Room has this musty smell.
2-night family trip
Verified Hotels.com guest review