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Sheraton Santos Hotel

Photo gallery for Sheraton Santos Hotel

Indoor pool, open 6:00 AM to 10:00 PM, free pool cabanas, pool loungers
Executive Suite, 1 Bedroom, Non Smoking | Minibar, desk, blackout curtains, soundproofing
Minibar, desk, blackout curtains, soundproofing
Minibar, desk, blackout curtains, soundproofing
Minibar, desk, blackout curtains, soundproofing

Overview of Sheraton Santos Hotel

Sheraton Santos Hotel

4.0 star property
4-star Santos hotel with 1 indoor pools, connected to a shopping centre

9.2/10 Superb

517 verified Hotels.com guest reviews

Popular amenities

  • Parking available
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air conditioning
Map
Rua Guaiaó, 70 - Aparecida, Santos, 11035-260

Room options

About this area

What's nearby

  • In Aparecida
  • Santos Harbor - 12 min drive
  • Pitangueiras Beach - 45 min drive

Getting around

  • Rio Grande da Serra Station - 55 min drive

Restaurants

  • Starbucks - 5 min walk
  • Sunset - 5 min walk
  • Kanoa Temakeria & Bistro - 6 min walk
  • Piccola Forneria - 7 min walk
  • Padaria Cristo Redentor - 8 min walk

About this property

Sheraton Santos Hotel

Bring the kids when you stay at Sheraton Santos Hotel in Santos and they can enjoy the free kids' club. Guests can indulge in massages and enjoy international cuisine at O Lagar Restaurant, which is open for breakfast, lunch and dinner. An indoor pool, a poolside bar and a fitness centre are other highlights at this upmarket hotel. Fellow travellers say good things about the helpful staff and overall property condition.

Languages

English, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of Commitment to Clean (Marriott)
Follows the industry cleaning and disinfection practices of Intertek Cristal (third-party expert - Global)

Social distancing

Cashless transactions are available for all charges at the property
Guest accommodations are accessible via mobile device
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast
This information is provided by our partners.

At a glance

Hotel size

  • 212 rooms

Arriving/Leaving

  • Check-in time from 3:00 PM until 6:00 AM
  • Express check-in available
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
  • Parents must have child's birth certificate and photo ID*
  • Free supervised childcare
  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Covered on-site valet parking (BRL 50 per day)
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 6:30 AM–10:30 AM on weekdays and 7:00 AM–11:00 AM on weekends
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Room service (limited hours)

Travelling with children

  • Children stay for free (see details)
  • Free children's club
  • Playground
  • Free supervised childcare/activities
  • Children's games
  • Toys

What to do

  • Beach nearby

Working away

  • Business centre
  • 11 meeting rooms
  • Computer station
  • Conference space (11560 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Luggage storage
  • Porter/bellhop
  • Free pool cabanas
  • Pool loungers

Facilities

  • Fitness centre
  • An indoor pool
  • Arcade/games room
  • Spa services

Accessibility

  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Assistive listening devices in meeting rooms
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways
  • Lowered plug sockets in bathroom
  • Height-adjustable showerheads
  • Grab bar near toilet
  • Lever door handles

Languages

  • English
  • Portuguese
  • Spanish

Room amenities

Be entertained

  • 55-inch LED TV

Home comfort

  • Air conditioning
  • Minibar
  • Dressing gowns
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Soundproofed rooms
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Bidet
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • Connecting/adjoining rooms available
  • Access via exterior corridors
  • Mobile key entry

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. Services include massages.

Dining

O Lagar Restaurant – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
Lobby Bar – On-site lobby lounge. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • Tourism fee: BRL 5 per accommodation, per night

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately BRL 65 per person

Children & extra beds

  • Rollaway beds are available for BRL 165 per day
  • Parents or a legal guardian travelling with children under 18 years of age must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is travelling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorising the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorisation, a judicial authorisation is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before travelling for more information.

Parking

  • Covered valet parking costs BRL 50 per day

Pool, spa, & gym (if applicable)

  • Pool access available from 6:00 AM to 10:00 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; guests can access their rooms with a mobile device; masks are required in public areas.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast.

Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (third-party expert - Global).

Policies

<p>The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.</p><p>Only registered guests are allowed in the guestrooms.</p> <p> This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly). </p><p>This property accepts credit cards. Cash is not accepted.</p>

Also known as

Sheraton Santos
Sheraton Santos Hotel Brazil
Sheraton Santos Hotel Hotel
Sheraton Santos Hotel Santos
Sheraton Santos Hotel Hotel Santos

Frequently asked questions

Does Sheraton Santos Hotel offer free cancellation for a full refund?
Yes, Sheraton Santos Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Sheraton Santos Hotel?
As of 9 February 2023, prices found for a 1-night stay for 2 adults at Sheraton Santos Hotel on 12 February 2023 start from S$148, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Sheraton Santos Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Sheraton Santos Hotel?
Yes, there's an indoor pool. Guests have pool access from 6:00 AM to 10:00 PM.
Are pets allowed at Sheraton Santos Hotel?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Sheraton Santos Hotel?
Yes. Valet parking costs BRL 50 per day.
What are the check-in and check-out times at Sheraton Santos Hotel?
You can check in from 3:00 PM - 6:00 AM. Check-out time is noon. Express check-in is available.
What is there to do at Sheraton Santos Hotel and nearby?
Sheraton Santos Hotel has an indoor pool and a fitness centre, as well as spa services and an arcade.
Are there restaurants at or near Sheraton Santos Hotel?
Yes, O Lagar Restaurant offers international cuisine. Nearby restaurants include Starbucks (5-min walk), Sunset (5-min walk) and Kanoa Temakeria & Bistro (6-min walk).
What's the area around Sheraton Santos Hotel like?
Sheraton Santos Hotel is a short 9-minute walk from Ponta da Praia Beach and 7 minutes' walk from SESC Santos Conference Center.

Reviews

9.2

Superb

9.4/10

Cleanliness

9.2/10

Staff & service

9.1/10

Amenities

9.4/10

Property conditions & facilities

9.1/10

Eco-friendliness

Reviews

10/10 Exceptional

Vinicius, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Gorgeous hotel. The indoor pool is amazing as well as the included breakfast. The personnel was very kind and provided a free late checkout without any problem. We loved our stay at the hotel.
Pablo, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

I love this property. Facilities are great. I missed the adult game room and found it leaving but it looks fun.
Leonides, 1-night trip
Verified Expedia guest review

8/10 Very good

HAI, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Suite needs smart TVs
The suite was good except for the TVs. They need to upgrade the TVs in the suite. Smart TVs are needed in hotel rooms. The suite was spacious and nicely decorated.
Karine, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Julio, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Carolina, 13-night trip
Verified Hotels.com guest review

6/10 Good

Disappointed in poor hygienic practices
As a Sheraton, I expected the cleanliness standards to be superb. It was sub-optimal. We were there for 3 days and the carpets and area outside of the elevator looked as if it had not been cleaned in weeks. There were litter and food on the floors. We asked twice for them to clean it. It took 3 days for it to be cleaned. You can tell they're not following the enhanced cleaned methods. There is evidence of dust collections in common areas, no one is assigned to wipe the elevators, doors or buttons. The floor in the dining area needs scrubbing. Staff interaction is great. We had to extend our stay. The first cleaning of our room was also sub-par. The sink was not cleaned and the room was not mopped. The 2nd cleaning was much better. Bed is comfortable, WiFi and location are excellent.
3-night trip
Verified Hotels.com guest review

8/10 Very good

Amazing stay
Overall was amazing. The service was slow in the front desk and they seemed disorganized when more people was coming. But the hotel is amazing, the spa service was awesome and breakfast was awesome as well. So definitely recommend
Bruno, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Mauricio, 1-night trip with friends
Verified Hotels.com guest review