El Cielo Resort

Photo gallery for El Cielo Resort

Primary image
Outdoor pool
Outdoor pool
Outdoor pool
Junior Suite, 1 King Bed with Sofa bed | Terrace/patio

Overview of El Cielo Resort

El Cielo Resort

5.0 star property
Luxury hotel in Valle de Guadalupe with 2 restaurants and winery

8.8/10 Fabulous

486 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly
  • Airport transfer
  • Gym
The price is S$413
Price available on 12/10/2022
Map
Carretera Guadalupe-El Tigre Parcela 118, Km. 7.5, Ejido El Porvenir, Valle de Guadalupe, BC, 22755
Main amenities
  • Daily housekeeping
  • Winery
  • 2 restaurants
  • Outdoor pool
  • Breakfast available
  • Fitness center
  • Seasonal outdoor pool
  • 24-hour room service
  • 2 meeting rooms
  • Airport shuttle
  • Terrace
  • 24-hour front desk
For families
  • Children stay free
  • Full-sized refrigerator/freezer
  • Separate bedroom
  • Television
  • Garden
  • Terrace

Choose dates to view prices

About this area

Getting around

  • Airport shuttle (surcharge)

About this property

El Cielo Resort

5-star luxury hotel by the lake
Take advantage of an attached winery, a roundtrip airport shuttle, and a terrace at El Cielo Resort. Sip on a glass of local wine at this hotel, which boasts a tasting room, winery tours, and a vineyard. Enjoy Fusion cuisine and more at the two onsite restaurants. In addition to a garden and laundry facilities, guests can connect to free in-room WiFi.
Other perks include:
  • A seasonal outdoor pool
  • Free self parking
  • Cooked-to-order breakfast (surcharge), bike rentals, and luggage storage
  • A 24-hour front desk, wedding services, and multilingual staff
  • Guest reviews give good marks for the dining options, helpful staff, and location
Room features
All 95 rooms include comforts such as 24-hour room service and premium bedding, as well as perks like pillow menus and laptop-compatible safes. Guests reviews say good things about the clean rooms at the property.
Extra amenities include:
  • Heating and ceiling fans
  • Rainfall showers, designer toiletries, and hair dryers
  • Private yards, full-sized refrigerators/freezers, and electric kettles

Languages

English, French, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 95 rooms
  • Arranged over 2 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - anytime
  • Express check-in/out
  • Minimum check-in age - 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (11 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)

Pets

  • Pets allowed (dogs only, 1 per room, up to 18 lbs)*
  • Service animals welcome
  • Pets must be supervised

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Free offsite parking nearby

Transfers

  • Airport shuttle*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 8:00 AM–11:00 AM
  • 2 restaurants
  • Private dining
  • Private picnics
  • 24-hour room service

Traveling with children

  • Children stay free

What to do

  • Private winery tours
  • Hiking/biking trails nearby
  • Winery tours nearby

Working away

  • 2 meeting rooms
  • Conference space (1722 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Bicycle rentals

Facilities

  • 33 buildings/towers
  • Built in 2017
  • Garden
  • Picnic area
  • Terrace
  • Fitness center
  • An outdoor pool
  • Vineyard
  • Winery on site
  • Wine tasting room

Languages

  • English
  • French
  • Spanish

Room amenities

Be entertained

  • IPod docking station
  • 50-inch flat-screen TV

Home comfort

  • Air conditioning and heating
  • Ceiling fan
  • Minibar
  • Espresso maker
  • Electric kettle
  • Bathrobes
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Blackout drapes/curtains
  • Premium bedding

What to enjoy

  • In-room massage
  • Balcony or patio
  • Yard

Freshen up

  • Rainfall showerhead
  • Shower only
  • Designer toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Champagne service
  • Full-sized refrigerator/freezer

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Dining

Latitud 32 - This fine-dining restaurant specializes in Fusion cuisine and serves breakfast, lunch, and dinner.
Polaris - Onsite restaurant. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • Resort fee: USD 12 per accommodation, per night
  • Resort fee inclusions:
    • Fitness center access
    • Partner property pool access
    • Internet access (may be limited)
    • In-room coffee
    • Concierge service
    • Parking
    • Housekeeping

Optional extras

  • Breakfast costs between USD 20 and USD 40 for adults, and USD 10 and USD 20 for children (approximately)
  • Airport shuttle service is offered for an extra charge
  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from January 12 to February 11:
  • Dining venue

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 75 per pet, per day

Pool, spa, & gym (if applicable)

  • Pool access available from 8 AM to 8 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 72 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

Construction is underway at a neighboring building and there may be noise disturbance from the construction work.

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

This property accepts credit cards and cash.

Also known as

El Cielo Winery Resort Karisma Valle de Guadalupe
El Cielo Winery Resort Karisma
El Cielo Winery Karisma Valle de Guadalupe
El Cielo Winery Karisma
El Cielo Winery Resort By Karisma
El Cielo Resort Hotel
El Cielo Winery Resort
El Cielo Winery Resort By Karisma
El Cielo Resort Valle de Guadalupe
El Cielo Resort Hotel Valle de Guadalupe

Frequently asked questions

Does El Cielo Resort offer free cancellation for a full refund?
Yes, El Cielo Resort does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at El Cielo Resort?
As of 29 September 2022, prices found for a 1-night stay for 2 adults at El Cielo Resort on 12 October 2022 start from S$413, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at El Cielo Resort?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at El Cielo Resort?
Yes, there's an outdoor pool. Guests have pool access from 8 AM to 8 PM.
Are pets allowed at El Cielo Resort?
Yes, dogs are welcome, with a limit of 1 per room and maximum weight of 18 lbs per pet. There's a charge of USD 75 per pet, per day. Service animals are exempt from fees.
Is parking offered on site at El Cielo Resort?
Yes, there's free self parking.
Is airport shuttle service offered by El Cielo Resort?
Yes, an airport shuttle is available.
What are the check-in and check-out times at El Cielo Resort?
You can check in from 3:00 PM - anytime. Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-in and check-out and contactless check-in and check-out are available.
What is there to do at El Cielo Resort and nearby?
Have fun during the warmer months with activities nearby such as hiking. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a winery and a seasonal outdoor pool. El Cielo Resort also has a fitness center and a picnic area, as well as a garden.
Are there restaurants at or near El Cielo Resort?
Yes, there are 2 onsite restaurants, featuring Fusion cuisine. Nearby restaurants include Corazón de Tierra (2.3 mi), Rey de 3 (3.2 mi), and Finca Altozano (3.6 mi).
Does El Cielo Resort have any outdoor private spaces?
Yes, every room features a balcony or patio and a yard.

Overall score and ratings

8.8

Fabulous

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

9.1/10

Property conditions & facilities

8.8/10

Eco-friendliness

10/10 Exceptional

Susie, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Alva, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Pablo, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Was very good
Regino, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

The owner's understand the importance of professionalism, exceptional service and creating a tranquil environment that creates the perception of extreme privacy at an affordable price point.
Milissa, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

We had a great stay. We will go again.
tom, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Michael, 3-night trip
Verified Hotels.com guest review

6/10 Good

Not really what is advertised
All of their staff is very professional, friendly and courteous. When you arrive you are provided with a glass of white wine, if you desire red wine you will be charged for it. All roads in the resort are dirt roads and very dusty, when we returned home I had to wash my Navigator twice! We could not take walks in the resort because of the dirt roads. Rooms/suites are beautiful and water pressure is great. Mattresses and pillows are very comfortable. We had three of the largest suites, and it would help if some of the light switches were illuminated. Had various plumbing issues. The indoor jacuzzis need hand rails it was quite dangerous. The food quality in their "Latitude 54" restaurant needs to improve, specially their meats. The breakfast buffet in the reception building in the best option, good food selection and superb service. The road, about 2 miles, that leads to the resort from route 3 coming from Tecate is full of large potholes, and right in front of El Cielo resort there are some enormous holes on the narrow road, be very careful. We give the resort only 3.5 stars.
Julian C, 3-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

fernando, 2-night trip
Verified Expedia guest review