Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

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All properties in Valle de Guadalupe, Baja California, Mexico
1 room, 2 adults

El Cielo Winery and Resort, By Karisma

4.5-star4.5 stars
Carretera Guadalupe-El Tigre Parcela 118, Km. 7.5, Ejido El Porvenir, Valle de Guadalupe, BC, 22755, Mexico

Luxury hotel in Valle de Guadalupe with 2 restaurants and winery
  • Free WiFi and free parking
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book. 

  • This would be an amazing place if they improved their customer service especially at the…Jan 9, 2021
  • It was perfect. Food was amazing, service was amazing, suite and views were perfect... We…Jan 1, 2021

El Cielo Winery and Resort, By Karisma

More Info: 6823 2342

from S$442
  • Junior Suite
  • Master Suite
  • Owners
  • Residence

What’s around El Cielo Winery and Resort, By Karisma

Landmarks

  • Monte Xanic - 4.7 mi / 7.5 km
  • First Street - 21.7 mi / 34.9 km
  • Avenida Adolfo Lopez Mateos - 21.8 mi / 35 km
  • Caracol Museum - 22.1 mi / 35.5 km
  • State Center for the Arts - 22.1 mi / 35.6 km

Getting around

  • General Abelardo L. Rodriguez Intl. Airport (TIJ) - 88 min drive
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 95 rooms
  • This hotel is arranged over 2 floors

Arriving/leaving

  • Check-in time 3:00 PM-6:00 PM
  • Check-out time is noon
  • Express check-in/out

Restrictions related to your trip

  • This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book.
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding

  • No cribs (infant beds)

Pets

  • Pets allowed (dogs only)*

  • 1 per room (up to 18 lbs)

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Transfers

  • Airport shuttle*

Parking

  • Free onsite self parking

  • Free offsite parking nearby

Payment types at the property

  • Cash
* See small print for additional details or extra charges

In the hotel

Food and drink
  • English breakfast daily (surcharge)
  • 2 restaurants
  • Bar/lounge
  • Coffee shop/café
  • Room service (during limited hours)
  • Coffee/tea in a common area
Things to do
  • Outdoor seasonal pool
  • Outdoor pool
  • Fitness facilities
  • Bicycle rentals on site
  • Horse riding/rental on site
  • Mountain biking on site
  • Scooter/moped rentals on site
  • Segway rental/tour on site
  • Hiking/biking trails nearby
  • Winery attached
Working away
  • Business center
  • Number of meeting rooms - 2
  • Conference space
  • Conference space size (meters) - 160
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Luggage storage
  • Wedding services
  • Multilingual staff
Facilities
  • Number of buildings/towers - 33
  • Year Built - 2017
  • Designated smoking areas
  • Garden
  • Picnic area
  • Terrace
Languages Spoken
  • English
  • French
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Ceiling fan
  • Minibar
  • Espresso maker
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Pillow menu
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
Things to enjoy
  • Balcony or patio
  • Yard
  • Number of living rooms
Freshen up
  • Rainfall showerhead
  • Shower only
  • Designer toiletries
  • Hair dryer
Be entertained
  • 50-inch flat-screen TV
  • IPod docking station
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Full-sized refrigerator/freezer
More
  • Daily housekeeping
  • In-room safe

Special features

Dining

Latitud 32 - This fine-dining restaurant specializes in fusion cuisine and serves breakfast, lunch, and dinner.

Polaris - Onsite restaurant. Open daily.

El Cielo Winery and Resort, By Karisma’s small print

Also known as

  • El Cielo Winery Resort Karisma Valle de Guadalupe
  • El Cielo Winery Resort Karisma
  • El Cielo Winery Karisma Valle de Guadalupe
  • El Cielo Winery Karisma
  • El Cielo Winery Resort By Karisma
  • El Cielo Winery and Resort, By Karisma Hotel
  • El Cielo Winery and Resort, By Karisma Valle de Guadalupe
  • El Cielo Winery and Resort, By Karisma Hotel Valle de Guadalupe

Policies

Construction is underway at a neighboring building and there may be noise disturbance from the construction work.

Only registered guests are allowed in the guestrooms.

  • The seasonal pool is open from March to October.
  • Pool access available from 8 AM to 8 PM.
  • This property does not have elevators.

    This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

    Personal protective equipment, including masks and gloves, will be available to guests.

    Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

    Contactless check-in and contactless check-out are available.

    Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

    Each guestroom is kept vacant for a minimum of 72 hours between bookings.

    The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.

    This property accepts credit cards and cash.

    Optional extras

    Breakfast costs between USD 20 and USD 40 for adults, and USD 10 and USD 20 for children (approximately)

    Pets are allowed for an extra charge of USD 75 per pet, per day

    Airport shuttle service is offered for an extra charge

    We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

    FAQs for El Cielo Winery and Resort, By Karisma

    • Does El Cielo Winery and Resort, By Karisma offer free cancellation for a full refund?
      Yes, El Cielo Winery and Resort, By Karisma does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • What are the cleanliness and hygiene measures currently in place at El Cielo Winery and Resort, By Karisma?
      This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
    • Is parking offered on site at El Cielo Winery and Resort, By Karisma?
      Yes, there's free self parking.
    • Is there a pool at El Cielo Winery and Resort, By Karisma?
      Yes, there's a seasonal outdoor pool. Guests have pool access from 8 AM to 8 PM.
    • Are pets allowed at El Cielo Winery and Resort, By Karisma?
      Yes, dogs are welcome, with a limit of 1 per room and maximum weight of 18 lbs per pet. There's a charge of USD 75 per pet, per day.
    • What are the check-in and check-out times at El Cielo Winery and Resort, By Karisma?
      You can check in from 3:00 PM - 6:00 PM. Check-out time is noon. Express check-in and check-out and contactless check-in and check-out are available.
    • Are there restaurants at or near El Cielo Winery and Resort, By Karisma?
      Yes, there are 2 onsite restaurants, featuring fusion cuisine. Nearby restaurants include Corazón de Tierra (2.3 mi), Rey de 3 (3.2 mi), and Finca Altozano (3.6 mi).
    • Is airport shuttle service offered by El Cielo Winery and Resort, By Karisma?
      Yes, an airport shuttle is available.
    • What is there to do near El Cielo Winery and Resort, By Karisma?
      Recommended spots to visit include Monte Xanic (4.7 mi) and First Street (21.7 mi), along with Avenida Adolfo Lopez Mateos (21.8 mi) and Caracol Museum (22.1 mi).

    Recent reviews

    Fabulous 8.8 From 253 reviews

    Exceptional 10.0
    A Great Resort in the Wine Valley
    El Cielo is a beautiful place to visit and stay. The apartments are spacious and modern. The restaurants and breakfast are excellence. The El Cielo wine is also excellent.
    steve, gb1 night trip with friends
    Fair 4.0
    Won't come back
    The management of at this establishment does not deserve a 5 star rating....the heater in our room was not operating and it took 2 1/2 hours to get a room change. The breakfast restaurant had flies everywhere ( not a 5 star standard) I asked about at the star and was told it was normal! The staff were pleasant but I was never able to speak to a manger, probably because they were afraid to speak with me. I made numerous requests to speak to the manger on call. I will never stay at this hotel again. There are many beautiful hotels in the Valle that are far superior!
    Lee, us2 night trip
    Fair 4.0
    We’ve been wanting to visit El Cielo for a while now and were looking forward to our stay. Unfortunately, it was not pleasant at all. Although the staff were really nice, the place did not deliver. 1. This place is considered expensive. We reserved the entire residence for the night and paid approximately $1000 for the night. As we entered the unit, the house had a sewer smell coming from the master bedroom. We could not get rid of it. The unit was presentable but wasn’t what I would’ve considered “clean”. The master bathroom has a huge jetted tub but it didn’t work properly. :( 2. We had a pool reservation for the evening and when we arrived, it had not been cleaned out and refreshed with clean towels nor were the lights turned on. We had to call s couple of time to have someone come and take care of it. 3. They have 24hr room service.... not many options but we found something. It took a while for the delivery but we were told it would. The problem was that it arrived cold, some basic items missing so the server had to make several trips that also took a long time and even then, we really didn’t get what we had asked for. 4. Same case when we visited the restaurant for breakfast the next morning. It took very long to get our food and we kept having to ask for things that were missing and every time was at least 15 to 20 min to get them. I totally get that COVID has brought limitations to these kinds of “trips” but for your prices should reflect that!
    Liz, us1 night family trip
    Exceptional 10.0
    The employees were all very attentive to your needs.
    us2 night romance trip
    Poor 2.0
    Broken showers, no alternative, nice staff
    Showers were not working, staff was nice trying to fix things but management was not available to switch us to another room. When they finally got back to us they said there was nothing to do since we had already paid our stay. We stayed up till 3am while they tried to fix it and we were only there one night. They still had us check out by noon. We were exhausted. Spoke with Room Manager, she said there was nothing they could do since we already paid.
    Melanie, us1 night family trip
    Fair 4.0
    Cielo Winery is a beautiful resort. The installations are beautiful from the moment you drive in. However, it lacks costumer service. We got the wrong room. We reserved a junior suite with 2 double beds and we got a junior or suite with one king bed. When we were given our new room key card it was a key card to an occupied room. We kept having trouble with our room key card not working. They got the amount of people for our pool reservation incorrect. We found random screws laying around our room floor. We were promised sangria multiple times and never got any. We asked for coffee pods for our coffee machine and never received any. Just a few things among others. We feel the staff never cared that we were unhappy and they never followed through with anything. So disappointing such a beautiful place, but it has a long way to go to perfect their costumer service.
    Monica, us2 night family trip
    Exceptional 10.0
    Awesome!
    Simply put AMAZING PLACE!!!!!!
    Arturo, us1 night family trip
    Exceptional 10.0
    It was a short stay but very comfortable and beautiful rooms and grounds
    Michael, us1 night trip with friends
    Poor 2.0
    I love visiting Valle de Guadalupe staying in different hotels and experience the unique of each hotel...we were excited to stay In “el cielo” the rooms are fancy and the place stunning but they have to moved us from our beautiful room as they were a lot earwigs in the room!!! So we thought we were going to be fine as we got a new clean room but nope!! The earwigs came out like if they were waiting for us!! after we settle in in our new room! At night I couldn’t sleep at all Night after I felt the earwigs crawling on my arms...the place is beautiful but I didn’t enjoy it at all 😒 knowing I paid a lot money for this place I’m not staying in this hotel again
    us1 night trip
    Exceptional 10.0
    Very nice place extremely clean. Everyone wears face masks and are only taken off at the restaurant when eating. Pool and restaurant access are by reservation only to control number of people. Temperature taken and hand sanitizer when accessing registration to resort . Felt safe and comfortable
    Diana, us1 night romance trip

    El Cielo Winery and Resort, By Karisma